Shore Medical - Lilliput Surgery
Elms Avenue, Poole, BH14 8EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Best Practice
Rated 5 stars out of 5
by Philip Segelman - Posted on 02 April 2025
I am most impressed with all the doctors I have seen in the practice. Recently I had bad backache and a Doctor phone me and went out of his way to prescribe the medication for treatment. He researched my symptoms and phoned me back after revising his first prescription. It is now the following day, and after taking the medicines, my back is feeling much better. I found his attitude was sympathetic, caring and concerned. I feel he went above and beyond in his consultation although it compares favourably with all the consultations I have had with various doctors in Lilliput Surgery. I find the Surgery is easily contactable by email either to arrange an appointment or if necessary for a Doctor to phone me. Lilliput in name but large by my esteem!
Visited April 2025
Shore Medical - Lilliput Surgery has not yet replied.
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Review titled Very competent
Rated 4 stars out of 5
by Anonymous - Posted on 07 February 2025
Appointment this morning with the doctor. He was very thorough and considerate, explaining everything well. Very well done indeed
Visited February 2025
Review titled Shore Medical - Lilliput Surgery
Replied on 26 March 2025
Dear Patient, Thank you for posting a review of your appointment with a doctor at our Lilliput surgery. The doctor you saw was considerate and explained everything well. Your review will be shared with the team at Lilliput surgery and is very much appreciated.
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Review titled Very quick response
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2025
I was in pain from a treatable condition which required a prescription. Normally this would be a two day turnaround but because I was in pain a doctor rang within an hour and my prescription was made immediately available. I occasionally see some criticism of this practice but my experience has been excellent and I am grateful for the care I have always received.
Visited February 2025
Review titled Shore Medical - Lilliput Surgery
Replied on 26 March 2025
Dear patient thank you for your feedback about the care you received when accessing care in February. You were in pain from a treatable condition which required a prescription. ( normally a two day turnaround but due to being in pain the doctor rang you within the hour and your prescription was made immediately available. We appreciate your review of the excellent experience and care you have received which will be shared with the staff at Shore Medical, Lilliput Surgery. Anne Holburn Patient Liaison Deputy Manager
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Review titled Reception Staff kind, helpful and friendly
Rated 5 stars out of 5
by Liz Smith - Posted on 24 February 2025
Needed to see a doctor quite quickly today and called into the surgery on the off chance of getting an appointment the receptionist I spoke to couldn't have been more helpful and friendly, and in fact because of her help I have been seen and my problem dealt with this afternoon..so many thanks to your receptionist and the doctor 5 stars and thank you. Apparently I am not allowed to name names but I expect you know who you are!
Visited February 2025
Review titled Shore Medical - Lilliput Surgery
Replied on 26 March 2025
Dear Liz Smith Thank you for your feedback about the service you received when needing to see a doctor quite quickly on the 24th February. You called into the surgery and the receptionist could not have been more helpful and friendly, because of her help you were seen and your problem dealt with that afternoon. Your thanks goes out to the doctors and the receptionist. Your review will be shared with the team at Lilliput Surgery and is very much appreciated. Anne Holburn Patient Liaison Deputy Manager
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Review titled Best Nurse
Rated 4 stars out of 5
by Marie Duffy - Posted on 28 October 2024
Previous review below, but was listed for wrong practice: applies to Lilliput Surgery. Review: Want to leave a review for a fantastic Nurse in the Practice, however not allowed to name her (nhs rules!) She always gives full attention, listens, is kind and friendly. Have had occasion for several treatments - and is the best. My latest appointment was today (28.10.24) at 10am.
Visited October 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 27 January 2025
Dear Marie, Thank you for reposting your review about a member of our nursing team based at Lilliput surgery. Apologies for the late response. Please be assured that your feedback has been shared with the nursing team and is very much appreciated. Anne Holburn Patient Liaison Deputy Manager
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Review titled They listen and advise honestly
Rated 5 stars out of 5
by Carole R - Posted on 03 October 2024
I saw Dr for a cortisone injection. She was very conscientious and asked me lots of questions read the surgeon ‘s letter and felt carefully for the right place to administer the shot. She was then extremely helpful in advising me about which consultants would be best for my knee. I loved that she was jolly too. I’m so impressed with the gps at Lilliput especially another gp who did the same as my dr this morning …. Listened and sent me to the right consultant who saved my life as despite minimal symptoms I was heart attack waiting to happen . I walked out of Lilliput surgery today grateful for such lovely GPs. The NHS has many problems but today it felt good.
Visited October 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 01 November 2024
Dear Carole, Thank you so much for taking the time to provide feedback after your recent visits to Lilliput Surgery. I am pleased to hear that on both occasions you found the doctors you saw to be helpful offering advice and referral to the right consultant. You felt that your overall experience was refreshing and felt positive, and you were much impressed by the GPs you saw and the GPs in general at Lilliput. Your review will be shared with the team of GPs at Lilliput and is very much appreciated. Anne Holburn Patient Liaison Deputy to Operations Manager.
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Review titled Great doctor
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2024
Had a great visit with a doctor. He asked all the right questions and listen to the answer. Also very happy with the advice I’ve got.
Visited October 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 17 October 2024
Dear Patient, Thank you for your feedback about the doctor you saw at your recent visit this month. We are pleased to hear that you were happy with the advice given and that all the right questions were asked and answers listened to. Your feedback will be shared with the doctors at Shore Medical , Lilliput surgery and is very much appreciated. Anne Holburn Patient Liaison Deputy Operations Manager Anne
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2024
Re GP appointment to assess a skin lesion and address other health concerns. Sorted management of a skin lesion and blood test efficiently and kindly. All very reassuring. Excellent service from a great team
Visited October 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 17 October 2024
Dear Patient, Thank you for posting a review of the service you received when attending an appointment to assess a skin review and other health concerns. We are glad to hear that you found the service form our team to be excellent and very reassuring. Your feedback will be shared with the team involved and is very much appreciated. Anne Holburn Patient Liaison Deputy Operations Manager
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2024
I recently attended Lilliput Surgery regarding some health concerns that I was experiencing, I was lucky enough to see a Doctor at very short notice, the Doctor immediately put me at ease, reassuring and supporting me throughout my consultation. She listened to my concerns and arranged for various tests to be carried out. She followed up a few weeks later with my results which put my mind at rest. Please pass on my thanks to the Doctor in question for the professional service that she delivered, it is very much appreciated.
Visited September 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 17 October 2024
Dear Patient thank you for taking the time to post a review of the service you received when accessing care at short notice. the doctor put you at ease, reassuring and supporting you through your consultation ,Various tests were arranged and you were followed up a few weeks later with the results which put your mind at rest. Your thanks will be shared with Lilliput doctors and is very much appreciated. Anne Holburn Patient Liaison Deputy Operations Manager
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Review titled Positive experience
Rated 5 stars out of 5
by Anna - Posted on 30 September 2024
An excellent delivery of service today at the practice. Completed an e-consult this morning, and I received a phone call from a Dr within a couple of hours. Attended the practice later in the day - friendly, helpful and professional staff at the desk. Once the test was complete, I was updated via text message by the same Dr who had contacted me in the morning. A highly effective delivery of service today - swift, efficient and professional.
Visited September 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 17 October 2024
Thank you for posting a review of the service you received in September 2024, about the klinik online service. You completed the form in the morning and received a call from a doctor within a couple of hours followed by a same day appointment. you found the staff at the desk to be helpful and professional. You were subsequently updated by text message and found the service to be highly effective, efficient and professional. Your feedback will be shared with team at Shore Medical (Lilliput Surgery) and is very much appreciated. Anne Holburn Patient Liaison Deputy Operations Manager.