Shore Medical
Shore Medical, Mansfield Road, Parkstone, Poole, BH14 0DJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled It is no longer possible to recommend this practice.
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2024
After my GP reviewed my monthly blister pack repeat prescriptions a mistake was made and my bumetanide (water) tablets dosage were incorrectly increased. This sadly caused a surprising amount of problems. I believe this mistake was made in November 2023. I was made aware of this mistake by my domiciliary carers in December but didn’t bother the surgery as due to Christmas they requested that only serious issues to be raised until after the new year, so I kindly respected this request. I took advise from Nhs 111 and discarded the additional pills. Then in the new year I called and requested that the mistake be rectified and my blister packs be returned to the correct dosage. I was assured this would be done and told that the next blister pack would be correct, or if not this month then definitely the following month. Sadly the next month blister packs were again wrong. I called again and once more was informed that next month the blister pack would be correct. Sadly again this was not true and the packs were again filled with the incorrect dosage. I called the pharmacist who confirmed the error must be resolved by the Gp and to discard the unwanted dose. Every month I have asked for the mistake to be corrected. I have even spoken to the surgery manager and she has assured me that this month (April) the blister packs will have the correct dosage. Well guess what…yet again they have the wrong dosage! I have very little idea of what more I can do to get my medication dosage to be correct. It worries me greatly that this error could possibly be occurring to many patients who have not been made aware that they are taking the wrong dose of medication. After all one would imagine that the medical doctors would be capable of administering the correct dose of medication and when an error has been brought to there attention with the advise of a 111 medical doctor then they would be vigilant in rectifying this potentially life threatening mistake. Hopefully this is just a one off error but it really does concern me that after I have brought this error to the attention of the surgery on many occasions that they would actually do what they keep saying and make good the error they have made. I have even spoken to a very helpful medical doctor working for NHS 111 who very kindly explained why and how the error was made, and also advised that I must break open the blister packs and remove the extra dose and to tell the surgery to rectify the mistake they keep making. This also does seem a waste of our taxes paying for medication that I throw away, and also the time I have to keep calling to ask time and time again for them to do as myself and the medical doctor from 111 asks them to do. I am trying to find another surgery to move to as I have lost all trust in this surgery. Such a shame as I have been with Wessex Road for over fifty years but sadly now they are Shore Medical I can’t recommend them anymore. Personally I would not risk joining this practice.
Visited December 2023
Review titled Shore Medical
Replied on 14 June 2024
Dear Patient, I am sorry to hear of your experience with your monthly blister pack repeat prescriptions, specifically the bumetanide (water) tablet dosage which was incorrectly increased. In order for us to investigate fully, would you please complete a feedback form on our website: shoremedical.co.uk/contact-us/comments-suggestions-complaints/ Once again on behalf of Shore Medical, please accept our apologies. I do hope that you will enable us to investigate. Anne Holburn Patient Liaison Manager
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Review titled Quickly seen
Rated 4 stars out of 5
by Bailee - Posted on 28 November 2023
My daughter had been unwell for a few days I filled out the online klinik form and was seen later on that morning, was seen very quickly upon arrival for my appointment
Visited November 2023
Review titled Shore Medical
Replied on 11 March 2024
Dear Bailee, Thank you for your feedback about your daughter who had been very unwell for few days. You completed an online Klinik form and was seen later on, that morning. When you arrived at the surgery for your appointment you were seen very quickly. Your review is very much appreciated. I apologise for the late response. Anne Holburn Deputy Manager
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Review titled Amazing and quick service
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
Was made to feel like we weren’t wasting their time … made my daughter feel really listened to and assured that her issue would be resolved and it was … with a follow up call four months later as promised. Just amazing.
Visited September 2023
Review titled Shore Medical
Replied on 11 March 2024
Dear Patient, Thank you for posting a review of our service following a visit to our surgery in September. 2023. I apologise for the late response. I am pleased your daughter felt listened to and reassured that her issue would be resolved, which it was with a follow up call four months later. Your review is very much appreciated and will be shared wit the staff across Shore Medical. Anne Holburn Deputy Manager
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2023
My experience with the practice is awful, they try to palm you off with medication rather than address and investigate the issue. The nurse practitioner was happy to tell me something was to to do with my condition but when asked how became defensive and said "Science hasn't got that far yet." I personally think if you don't know the answer you should be referred to someone who does. But unfortunately, due to the lack of care and consideration I'm undergoing private investigations into my health. The amount of time, energy and money it cost to try and go through the NHS, due to having to take leave from work, using holiday because of inflexible appointments and general pain I have been in, I'm not surprised it has worked out cheaper to go privately.
Visited August 2023
Review titled Shore Medical
Replied on 11 March 2024
Dear Patient I am sorry you had a bad experience when you attended our practice in August 2023. If you would like us to explore further what happened in that consultation, please can you contact us via our feedback page:https://shoremedical.co.uk/contact-us/feedback-form/ Anne Holburn Deputy Manager
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Review titled Excellent care received at Parkstone Tower Practice, Poole
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
I have had several appointments and tests recently at Parkstone Tower Practice, and I am very pleased with the level of care I have received. The Doctor has been very thorough and has explained everything at each stage.
Visited July 2023
Review titled Shore Medical
Replied on 07 July 2023
Thank you for taking the time to leave us with your lovely review which is much appreciated. I know the team will be delighted with this feedback, thank you again. Kind regards, Jennifer, Deputy Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Carolyn Dixie - Posted on 18 July 2023
I don’t seem to have ever had a bad experience, sometimes the wait can be long but not every time. Happy with all the nurses and doctors I have seen and I feel I am getting well looked after. I also find doing an e consult very helpful and easy enough to do, always get a call back either the same day or the next day. The only thing I do miss is having the same doctor all the time, a doctor that knows you and all your medical history. Overall I have no complaints even though all around me people seem to be doing nothing but moaning
Visited July 2023
Review titled Shore Medical
Replied on 11 March 2024
Dear Carolyn, Thank you for posting a review of our service in July 2023 and rating us with 5 stars. I am pleased to hear that you feel well looked after by our team of clinical staff, and that you found doing an e-consult form to be helpful and efficient. I appreciate that you miss seeing the same doctor all of the time but overall have no complaints. I apologise for the late response. Anne Holburn Deputy Manager
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Review titled I would not recommend this practice
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2023
After being sick and unable to keep any food or drink for 4 days and completing a e-consult form as is the only way to get an appointment it still took 2 more days for them to contact me and gave me an appointment for more than 25 days later.I had to go to A&E and when I raised a complaint they had the audacity to tell me that I was lucky as I. Other surgeries people wait 6 weeks for an appointment.Then they refused to do some blood test that were ordered by the hospital as a follow up,as some of my pancreatic levels were high.I never had a problem before but since Covid this surgery went downhill.
Visited June 2023
Review titled Shore Medical
Replied on 11 March 2024
Dear Patient, Thank you for posting a review of our services. I am sorry that you had a poor service when trying to access care urgently via our e-consult form in June 2023. To help us investigate what happened, please would you contact us via our feedback page: https://shoremedical.co.uk/contact-us/feedback-form/ Anne Holburn Deputy Manager
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Review titled Quick response
Rated 5 stars out of 5
by Samantha Taylor - Posted on 30 May 2023
Really delighted to use Klinik - online service to request a doctor call back. Submitted at 12.30 - call back same afternoon! Really great service - saves trying to get an appointment and wasting surgery time too!
Visited May 2023
Review titled Shore Medical
Replied on 06 June 2023
Thank you so much for taking the time to leave us with your review which we really appreciate. I am so glad to hear you managed to receive a call the same day and had such a positive experience using Klinik. Kind regards Jennifer, Deputy Practice Manager
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Review titled Does not Communicate
Rated 2 stars out of 5
by Anonymous - Posted on 25 May 2023
Repeat inhalers requested online - not issued or contacted to say why. Had to call the surgery twice to get it sorted - prescription team really unhelpful and still delayed issuing medication.
Visited May 2023
Review titled Shore Medical
Replied on 07 July 2023
Thank you for taking the time to leave us with your review. I am sorry to hear you encountered such problems with your prescription. In order to look into this please can you contact us on 01202 741370 so we can obtain further information. Kind regards, Jennifer, Deputy Practice Manager
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Review titled Delay in results
Rated 4 stars out of 5
by Anonymous - Posted on 20 May 2023
I was not forwarded my blood results even though I chased them by calling the practice 4 times. It’s was flagged up as a priority for patient services to email them to me but it was not sent at all
Visited May 2023
Review titled Shore Medical
Replied on 24 May 2023
Thank you for taking the time to leave us with your review. In order to look into this please contact us and provide a bit more information. Kind regards, Jennifer, Deputy Practice Manager