Shore Medical
Shore Medical, Mansfield Road, Parkstone, Poole, BH14 0DJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Hugh Jones - Posted on 21 January 2025
I am registered as a temporary patient with Shore Medical. I was in urgent need to see a Dr. I was contacted by the patient care team 1 hour after registering as a temporary patient and was offered an appointment an hour later. I was unable to make this appointment due to transport issues so was then offered a different appointment at 9am the next morning. The Dr I saw was very patient, thorough and knowledgable. The Dr has set things up at the surgery so I am able to access all services and my prescriptions with ease. I feel very confident about the care I will receive whilst I am staying with my daughter in Poole. Thank you to the Dr and the surgery team for a fantastic service. This is the NHS at its best.
Visited January 2025
Review titled Shore Medical
Replied on 27 January 2025
Dear Hugh Jones, Thank you for taking the time to post a review of the services you received as a temporary patient with our surgery. We are pleased to hear that you were able to access an appointment, urgently. You saw a doctor who was thorough and knowledgeable and who was able to set everything up for you so that you could access care and prescriptions whilst staying with your daughter in Poole. Your feedback will be shared with the team at Parkstone Towers and is very much appreciated. Anne Holburn Patient Liaison Deputy Manager
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Review titled Great doctors
Rated 5 stars out of 5
by Lisa salih - Posted on 31 December 2024
I phoned my doctors today , I was 17 th in the queue yet I was answered very quickly there is nothing this surgery do not try to do for you , I have to say I have recently changed to them and was recommended by an ambulance paramedic and am very impressed , my father has dementia and is house bound and my mum bone cancer they are both 84 and 89 I care for both but whatever I ask of the surgery the call handlers or staff on reception are fantastic and try to help well done to you all for the impression you work hard to maintain I will not be going anywhere else
Visited December 2024
Review titled Shore Medical
Replied on 27 January 2025
Dear Lisa, Thank you so much for taking the time to post a review of your experience when you contacted the surgery on the 31st December 2024. You have recently moved to our surgery following recommendation and have been very impressed. You are the carer for both your elderly parents and you have found the call handlers and receptionists to be really helpful. Your praise will be shared with the team at Parkstone Towers and is very much appreciated. Anne Holburn Patient Liaison Deputy Manager
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Review titled Great GP
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2024
I had the best patient care from the GP at shore medical Parkstone Towers. She’s very amazing, kind and caring. Has been very supportive during my mental health journey
Visited December 2024
Shore Medical has not yet replied.
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Review titled Excellent consultation
Rated 5 stars out of 5
by Keith Ulyatt - Posted on 20 November 2024
The doctor I saw was understanding, listened, examined, reviewed my notes, then diagnosed with a plan. Very satisfactory.
Visited November 2024
Review titled Shore Medical
Replied on 23 December 2024
Thank you so much for posting a review of the consultation you with one of doctors. You found the doctor to be understanding , listened, examined and reviewed your medical history. A diagnosis was made and a plan agreed. your found the experience to be very satisfactory. Your feedback will be shared with the team at Shore Medical and is very much appreciated. Anne Holburn Patient Liaison Deputy Manager
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Review titled Out of hours form filling
Rated 3 stars out of 5
by Jeremy Woodford - Posted on 13 September 2024
I work long hours and a lot of the time have no phone signal , so trying to to fill a klinic form is near impossible. It should be possible to fill the forms in out of office hours , I’ve let a lot of symptoms build up for a year now and I am suffering a little anxiety as a result also pains in new places . I’m finding it very hard to get an appointment ,whether it’s telephone or face to face . I’ve talked to a health professional at one of the practices and she said I need to speak to a doctor over this , which is nigh impossible
Visited September 2024
Review titled Shore Medical
Replied on 16 September 2024
Dear Jeremy Woodford, Thank you for your feedback. I am sorry to hear that you are finding it hard to get through to us due to your long working hours and poor signal. Our klinik service is operational Monday to Friday, 7:30am to 17:30pm, providing 10 hours of access for patients to either complete their request online or to phone through where one of our operators will assist them by completing the form on their behalf. Phone lines are open from 8am to 6pm with a lunch time closure of 1 hour. (1pm -2pm). We offer our online Klinik service between these hours ( 7:30 - 17:30) to safeguard against patients submitting potentially urgent symptoms that require treatment while our services are closed. Patients are advised to contact 111 who will safely triage and support out of our service hours. For patient safety the klinik service closes at 17:30pm. This allows the clinical team time to triage all submissions before we close for the evening and NHS 111 takes over. It is unsafe to have forms sitting overnight without being triaged as safe to wait. Hence, we have the out of hours service of 111. If you are still experiencing symptoms, please can you call if you are unable to completed online where one of our operators will complete the form on your behalf. Once this is clinically triaged a member of out staff will contact you to advise an appropriate appointment or other suitable service. Anne Holburn Patient Liaison Deputy Manager
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Review titled Inefficiency
Rated 2 stars out of 5
by Anonymous - Posted on 21 September 2024
Just seems that when you know what your issue is and how to deal with it you have to struggle to get to contact the person who can deal with the issue. At one point l spoke to four people to get to the one person a doctor who l needed to speak to from the start. How on earth can this be said to be more efficient?
Visited September 2024
Review titled Shore Medical
Replied on 23 December 2024
I am sorry that you were disappointed with the service you received when you visited in September. If you would like us to look into what happened please can you contact us through our feedback page on our website: https://shoremedical.co.uk/contact-us/feedback/ Anne Holburn Patient Liaison Deputy Manager
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Review titled The Best Surgery/Doctors/Nurses around
Rated 5 stars out of 5
by Maria Barber - Posted on 04 September 2024
Sorry I did write the names of Drs and nurses and prescription team who help , but it’s not allowed so… All the Drs , nurses at the practice , prescription team and the Nurses that come to my home to give me my Im sickness jab. These are all the people that help me every single week. I think this practice gets a really rough break. These are normal people also that have days like us. People forget that, without this group of people helping me with my illnesses, one being very rare, I would be in a mess , I’ve lost a lot to these ailments, I’ve gone from everything to nothing. They’ve helped me with pain management team, mental health also, I have such a fear of the hospitals now on how they treat patients, I will never enter one again. So we do our best to keep me with tolerable pain and my sickness under control at home. I am grateful and so happy that we still have a surgery as there are less and less people entering the medical field. I want to say thankyou to everyone that helps me , it’s true it does take a village. So maybe before you write a bad review or go on the phone annoyed , take a breath and just think it could be one of your family on the end of that phone !!
Visited August 2024
Review titled Shore Medical
Replied on 16 September 2024
Dear Maria, Thank you for posting a review of the care and service you have received from out team of clinical staff ( doctors , ANPs, Nurses, HCAs), including our prescription team. Your thanks and appreciation will be shared with all of the team at Shore medical and is very much appreciated. Anne Holburn Patient Liaison Deputy Manager
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Review titled Compassionate Care
Rated 4 stars out of 5
by Anonymous - Posted on 12 June 2024
I had an appointment for a blood test with Phlebotomist. In recent years I have struggled to have my blood taken and often feint, which causes me a great deal of anxiety going into these appointments. The practitioner took my concerns seriously, found me a room with a bed (instead of a chair) and distracted me with good conversation. This made a huge difference to me, their compassionate approach meant I didn't feint or feel at all uneasy, which is unheard of for me and blood tests! As a result I now have a good experience to lean on if I need similar tests in the future - their care didn't just impact me in that appointment, but going forward, which is invaluable! Thank you so much!
Visited June 2024
Review titled Shore Medical
Replied on 16 September 2024
Dear patient, Thank you for posting a review of your experience when you attended for a blood test. The practitioner listened to your concerns and found a room with a bed instead of a chair. She put you at ease with good conversation which made a huge difference to you. This positive experience has given you the confidence going forward, which we are very pleased about. Your review will be shared with our phlebotomy team and is very much appreciated. Anne Holburn Patient Liaison Deputy Manager
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Review titled A caring practitioner
Rated 5 stars out of 5
by Julie Roberts - Posted on 03 July 2024
I was empathetically listened to by my Doctor, and was given the support and advice I desperately needed at the time.
Visited June 2024
Review titled Shore Medical
Replied on 04 July 2024
Dear Julie, Thank you for posting a review about the Doctor you consulted with when you visited the practice in June. I am pleased to hear that you found that the doctor listened with empathy, and support and advice was given that you needed most desperately, at the time. Your review will be shared with the clinical team at Parkstone Towers Practice, and is very much appreciated. Anne Holburn Patient Liaison Deputy Manager
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Review titled Great Doctor and Appointment Team
Rated 5 stars out of 5
by Cindy Parry - Posted on 13 June 2024
I was reluctant to speak to a male Doctor at first. But the doctor was very easy to talk to about menapause. He was very knowledgeable, very helpful, but most of all he has given me hope and restored my faith in the NHS. There is a lady in the appointments team at sure medical has restored my faith in human kind. Thank you so very much.
Visited June 2024
Review titled Shore Medical
Replied on 04 July 2024
Dear Cindy, Thank you so much for posting a review about your consultation with one of our male doctors regarding the menopause. I am glad to hear that despite your reluctance to see a male doctor, you left the consultation with hope which has restored your faith in the NHS. The doctor you saw was knowledgeable and very helpful. Additionally, you mention that a member of our staff from the appointments team has also restored your faith in human kind. Your feed back is very much appreciated and will be shared with the doctors and staff at the practice. Anne Holburn patient Liaison Deputy Manager