Silsden & Steeton Medical Practice
Silsden Medical Practice, Elliott Street, Silsden, Keighley, BD20 0DGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist
Rated 5 stars out of 5
by Mrs Wendy A Craven - Posted on 04 March 2025
Lady on the reception telephone A young sounding lady answered my telephone call to silsden surgery What can I say except What a caring Kind Empathetic A young kind Lady was in the telephone to me this afternoon I was upset on the phone .....was kind caring and said let's try and help you That's exactly what she did I would like her to receive praise for this on the telephone with me today. Was much appreciated iated. Thank you ..... for your help with my upset query this aft Professional too and so caring. Thankyou
Visited March 2025
Silsden & Steeton Medical Practice has not yet replied.
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 31 January 2025
Yes the appointments system is very confusing. Got a text confirming mine at the Surgery. Checked on my Systmonline page and it says F2F (face to face) or Telephone. Not very helpful. So I checked with Reception and was told it is a telephone appointment only. What to do - go to the Surgery phone in hand and see what happens?
Visited January 2025
Review titled Silsden & Steeton Medical Practice
Replied on 28 February 2025
Dear Patient, I am sorry to hear you have experienced confusion when your recent appointment was offered. I have forwarded this feedback to the Practice, for them to look into this. Kind regards, Sonya Patient Experience Team
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Review titled Appointments freely available
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2025
Whoopee, got a text to say I have an appointment! I never asked for one and haven't a clue what it's for. Is Modality gaslighting me to make me think I'm losing the plot? Still, I've given them 5 stars for 1) effort and 2) because critical reviews are less likely to get published on this review site.
Visited January 2025
Review titled Silsden & Steeton Medical Practice
Replied on 31 January 2025
Dear Patient, Thank you for reaching out about your recent appointment invitation. To clarify the reason for your appointment, please contact the Practice directly, and they will be happy to assist you. Kind regards, Sonya Patient Experience Team
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Review titled Mobile interaction
Rated 2 stars out of 5
by Anonymous - Posted on 17 November 2024
I went to the Silsden surgery app to check out travel inoculations, to find out the page isn't recognised. Not helpful at all
Visited November 2024
Review titled Silsden & Steeton Medical Practice
Replied on 29 November 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Sonya Patient Experience Team
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Review titled Online experience
Rated 3 stars out of 5
by Anonymous - Posted on 21 November 2024
Trying to contact using the website app. Only available after 8am. By 11:15am it was already offline until tomorrow. This is far from the first time. Dreadful service. (When you’re eventually able to see a doctor they’re fine but the online experience is beyond ridiculous.)
Visited November 2024
Review titled Silsden & Steeton Medical Practice
Replied on 29 November 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Sonya Patient Experience Team
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Review titled Highly recommended
Rated 5 stars out of 5
by Andy Stone - Posted on 02 October 2024
Thanks to all the team at Modality from the initial call to the Doctor himself. Extremely thorough but friendly at the same time. Confidence inspiring in someone who has spoken to far too many doctors. Thanks again! There really is nothing wrong with telephone consultations.
Visited October 2024
Review titled Silsden & Steeton Medical Practice
Replied on 31 October 2024
Dear Andy Stone Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Sonya Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Ruth - Posted on 06 August 2024
I put in three enconsults on the same day and all three were dealt with within 24 hours. I had an appointment that afternoon for one, booked an appointment at later date for another and received a telephone review for the third. Really happy with the service. My three queries I had been putting off as I didn't think they were particularly important very glad I got them all dealt with so quickly. Thank you.
Visited July 2024
Review titled Silsden & Steeton Medical Practice
Replied on 28 August 2024
Dear Ruth, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team
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Review titled Good telephone manner
Rated 4 stars out of 5
by Sandra Magennis - Posted on 12 July 2024
Just has my follow-up telephone review from my hypertension review with a Practice Nurse from Cross Hills, she had a really lovely telephone manner and attitude, explained things well.
Visited July 2024
Review titled Silsden & Steeton Medical Practice
Replied on 23 July 2024
Dear Sandra, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team
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Review titled Shambles
Rated 1 star out of 5
by Jane - Posted on 17 July 2024
Saw consultant seven days ago dropped his letter off on my way home the receptionist said it would be at my pharmacy in four working days.I purposely left it five but the pharmacy had not received it. Back to the surgery computer said no. After involvement from someone else the letter was found and I was assured the item would be ready the next day. Back to the chemist still no joy.Back to the surgery no apology wait while practice pharmacist reviews. Told via receptionist my prescription would be ready at the chemist at four pm waited until five still no joy on the system but not signed off by doctor so try again tomorrow. This is ridiculous and I still haven't got the medication prescribed.
Visited July 2024
Review titled Silsden & Steeton Medical Practice
Replied on 29 July 2024
Dear Jane Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Sonya Patient Experience Team
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Review titled Please don’t tell lies
Rated 4 stars out of 5
by Pauline Hepworth - Posted on 17 May 2024
I rang yesterday to see if my test results were back and got told they were someone would contact me when they had reviewed them. I heard nothing yesterday and because of my past history with cancer obviously I am worried. I rang back this morning and spoke to the lady who answered the phone you know who you are but I am not allowed to mention a name. The lady said no one had still not looked at them. They had a lot of patients to get through. So be it but don’t write on my notes that you told me the results were not back yet !!!!!!!!
Visited May 2024
Review titled Silsden & Steeton Medical Practice
Replied on 04 June 2024
Dear Pauline Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Rose Patient Experience Team