Silverlock Medical Centre
2 Verney Way, London, Greater London, SE16 3HAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Silverlock Medical Centre.
Reviews
-
Review titled The most horrendous practice I have ever experienced
Rated 1 star out of 5
by Anonymous - Posted on 23 September 2022
“Rant warning” So apparently my fibromyalgia and extreme fatigue (a completely shattered nervous system due to severe trauma) is no longer “active” at my Gp practice because I haven’t had an appointment in ages … their words not mine. I have physiotherapy, see a neuro consultant at st Thomas, acupuncture, Ayurveda and CBT. Am on a waiting list for an in patient 3 week course of specialist treatments at st Thomas. Have spent weeks in bed unable to cook, bathe or go to work. Have never been given an appointment from the practice. They have years of letters and reports about my health and I cannot for the life of me get them to see me. Now I need a signature from the GP and they say I have to pay …£30. Have I mentioned my wages have been decreased due to a tax rise for the NHS ?! I said I won’t pay, please give me my letter and my neuropsychiatrist will sign it for free … nope … got a call today, we will book you an appointment to come see the doctor but you have to pay the £30 … I said, no thank you. Give me my letter without being signed. They say, they have signed the letter and won’t give it back … this is mind blowing, insulting ans outrageous.
Visited September 2022
Review titled Silverlock Medical Centre
Replied on 29 November 2022
Dear Patient, Thank you for taking the time to leave us feedback about your experience at Silverlock Medical Centre. Firstly, we are sorry that you have had a negative experience with us and would like to reassure you that we are consistently working to improve the services that we offer to our patients. I understand you are concerned about your medical condition being noted on the system as inactive. At Silverlock Medical Centre we use a computer system called EMIS web and all conditions have a pre-programmed time of remaining active on a patients record unless that has been overridden by a clinician. Unfortunately, this does mean that on occasion a patient’s medical condition can be incorrectly labelled as a past condition in their record, this is a system issue that we currently do not have any control of. However, I would encourage you to speak to the Practice Manager who can rectify this for you with the support of our Lead GP, Dr Ibrahim Mukhtar. Please contact Aliye Aydin, Practice Manager on the usual number or via email at souccg.silverlockclinic@nhs.net. With regards to your request for a letter, unfortunately this is a private service and not covered under the NHS. Therefore any requests for letters or medical reports are a chargeable service, whilst we understand that we have patients who may not be able to afford this service, we do not encourage patients to use this service regardless of affordability. The reason being that if there is a company or public sector department that require a letter or medical report for any of our patients they will often request this and cover the cost. I can confirm that if the letter has been written for you by the GP, then this service has been fulfilled and the practice would not release the letter regardless of the signature as the work has been carried out in this instance. Of course you are welcome to request a letter from your secondary care clinician if they are happy to provide this service to you free of charge. I am sorry if you were not made aware of the charge for the letter when making your request, usual procedure is to request payment for the service prior to processing the request and asking the GP to complete the letter or report. I will ensure this is fed back to the team to avoid such an issue in the future. I would like to take this opportunity to let you know that you can access your medical records via our surgery app Dr iQ but verifying your identity. I hope that this response has been useful, if you do have any other issues or concerns please do contact Aliye Aydin, Practice Manager directly so that she can look into these for you. Best wishes Danielle Caswell Regional Manager
-
Review titled Great blood test experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2022
Thank you to the lovely nurse who did my blood test this morning. Very experienced and reassuring and made it all stress-free (I am usually very anxious for blood tests!).
Visited September 2022
Review titled Silverlock Medical Centre
Replied on 23 November 2022
Dear Patient Thank you for taking the time to leave a review. We are so pleased you had a positive experience when you had your blood taken at the practice. We have passed your comments on to the team! Best wishes Danielle Caswell Regional Manager
-
Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 27 September 2022
I have had good experience for using this service. Therefore, I want to recommend other people. And I hope to develop this service.
Visited September 2022
Review titled Silverlock Medical Centre
Replied on 23 November 2022
Dear Patient Thank you for taking the time to leave your feedback. We are so pleased that you have had a good experience with us at Silverlock. We have passed your comments on to our team. Best wishes Danielle Caswell Regional Manager
-
Review titled This as to be the worst Doctors surgery
Rated 1 star out of 5
by Mr Taylor - Posted on 14 July 2022
1- Can never get an appointment 2- One Month for a telephone appointment 3- Can never get your prescription right 4- transfer you to a locum Doctors who don’t know anything about you and then have to ring Doctors again for another telephone appointment Absolute shambles in there 4-
Visited July 2022
Review titled Silverlock Medical Centre
Replied on 23 November 2022
Dear Mr Taylor Thank you for taking the time to leave your feedback. We are sorry that you have had a negative experience. I am unsure why you are having to wait a month for a telephone appointment as we do have appointments made available to patients each day that are bookable from 8am. In addition our online consultations are open from 7am via our surgery app Dr iQ. With regards to Locum GPs, we do of course use Locum GPs when our usual GPs are on leave or there is a vacancy. It is of paramount importance that we employ Locum GPs to ensure continuity of service in the absence of our usual GPs. We are sorry that you did not have a positive experience with our Locum GP, however they do have full access to your medical record so there should not be any barriers to offering you the appropriate care. As you have raised a number of issues I would encourage you to speak to our Practice Manager, Aliye Aydin who will be happy to look further into these for you. Best wishes Danielle Caswell Regional Manager