Sir Bobby Robson House
Rear Church Street, Langley Park, Durham, County Durham, DH7 9XDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Incredible Support
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2025
I would like to recognise and thank the Nurse Practioner at Langley Park surgery for the outstanding support that she has provided to me prior to and during my smear test today. As I have got older, these tests have become progressively more traumatic for a variety of reasons. To the extent that after a lifetime of attending these important tests I was reluctantly considering not attending. The Nurse Practitioner listened, empathised and provided incredible support to get me to the test and then through it. I can't thank her enough. I should also say that the nurse who completed the test was so good as well. I understand that she is responsible for training nurses to undertake these tests. That itself gives me great hope in general for the quality of smear tests in future for others undergoing this procedure.
Visited January 2025
Sir Bobby Robson House has not yet replied.
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Review titled Insensitive
Rated 1 star out of 5
by Anonymous - Posted on 01 January 2025
My recent visit left me feeling unheard and unsupported. Discussions about my weight were handled insensitively, which made the appointment uncomfortable. Additionally, when discussing potential health concerns, I was informed that further results would take weeks, but I felt there was a lack of reassurance or guidance during this waiting period. I believe clearer communication and a more empathetic approach could have made this experience much better.
Visited December 2024
Sir Bobby Robson House has not yet replied.
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 06 August 2024
Every time I need to see or speak to doctor i have to wait at least 3 weeks or they tell me to phone at 8am. When you need to see a doctor it means usually that you are unwell so you don’t need the hassle of trying to get an appointment. What happens to phone one day get an appointment that week all the doctors we have in the practice it should be more accessible to get an appointment. I think the service have is totally unacceptable and news a good looking at
Visited August 2024
Sir Bobby Robson House has not yet replied.
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Review titled New Doctor
Rated 5 stars out of 5
by Jo - Posted on 19 August 2024
I had an appointment this morning at 9am at Langley Park with the new Doctor, just wanted to leave a review to say what a lovely young man, very thorough, professional, and caring. An asset to the practice.
Visited August 2024
Sir Bobby Robson House has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Sharon Lewis - Posted on 27 June 2024
I rang to request an appointment for my daughter who was at work and spoke with one of the receptionists. No appointments were available for after work so she contacted Meadowfield Surgery (as we were willing to travel) at 9am when they opened and rang me back confirming a later appointment at that surgery. I really appreciated her help and support.
Visited June 2024
Sir Bobby Robson House has not yet replied.
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Review titled Amazing nurse pescriber
Rated 5 stars out of 5
by Faye Simpson - Posted on 17 May 2024
I visited the surgery for an appointment with the nurse prescriber at the surgery having managed to get a last minute appointment. I cannot express how kind, understand and supportive she was. She took the time to listen, acknowledge, understand and support me through the appointment, and provided reassurance and guidance. I left my appointment feeling heard and understood and so much lighter.
Visited May 2024
Sir Bobby Robson House has not yet replied.