Sixways Clinic
London Road, Charlton Kings, Cheltenham, Gloucestershire, GL52 6HSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Jo Jewell - Posted on 06 December 2024
The doctor I saw was professional, efficient and quickly diagnosed the issue, after the initial consultation, he organised to do a steroid injection the same week. Thank you.
Visited December 2024
Sixways Clinic has not yet replied.
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Review titled Not issuing repeat prescriptions on time.
Rated 2 stars out of 5
by Anonymous - Posted on 14 November 2024
Ordered my repeat prescriptions in 04/11/2024. Called local pharmacy on 12/11/2024 who requested as urgent. Today(14/112024) still nothing. Called the surgery as I’m now out of one of my medications and told no one can prescribe today as the GP who signs it is out of the surgery today and no one else can did it. They also said that they didn’t receive my NHS request. This request did go through ( on 4/11/2024) as NHS website confirms this and pharmacy also have proof that they to requested it 2 days ago. This is important medication. I’m at a loss as to what I can do to get my medications on time as this is the second month that this has happened.
Visited November 2024
Sixways Clinic has not yet replied.
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Review titled Ridiculous appointment waiting times
Rated 1 star out of 5
by Anonymous - Posted on 25 June 2024
I do not understand why I am unable to get an appointment for at least a month. I ended up using a private GP service through work to speak to a GP. I was told I need blood tests, but still cannot get an appointment for this for over a month. It is just crazy that there are no appointments for a month. Really annoying and I shouldn't need to have to contact a private GP service due to not being able to get an appointment at my GP surgery.
Visited June 2024
Review titled Sixways Clinic
Replied on 26 June 2024
Sorry to read that you are unhappy with the current routine wait times for appointments. Unfortunately, patient demand and chronic underfunding means we cannot provide the service we would like to. This is not exclusive to Sixways, practices locally and nationally are experiencing the same problems. If you would like to discuss your concerns further, please contact the practice. Ceri Gardener Practice Manager
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2024
Waited almost a month for an appointment (review of blood test results). Arrived a few minutes late (stuck in traffic for an hour) and the doctor refused to see me. Offered "next available appointment" which is over a month away. Test results mention "uncontrolled diabetes, hypothyroidism, liver disease and nephrotic syndrome" and "premature coronary heart disease". So clearly something that needs attention and yet I feel I am treated like a nuisance and told to come back in a month. My advice: avoid this practice at all costs.
Visited April 2024
Review titled Sixways Clinic
Replied on 24 April 2024
Dear Patient, Thank you for your feedback. I am sorry to read that you feel your recent experiences were unsatisfactory. Please do contact me at the practice to discuss your concerns further. Kind regards Ceri Gardener Practice Manager
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Review titled Awful treatment from reception team
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
I’m gobsmacked!! After being told by the reception team to ring 111, I did buy was told there was no appointments with out of hours and to ring my gp. So- I rang back. I was told by sixways they didn’t deal with abdominal pain and wouldn’t make an appointment. I said I have no other option I’d like to just speak to my doctor at least. The receptionist said she would not be able to do this and couldn’t help. I’m at a loss as to why GPs exist if they aren’t able to help their patients and instead leave them in pain and without help?!?!
Visited February 2024
Review titled Sixways Clinic
Replied on 26 February 2024
Dear Patient, Thank you for your feedback. I am sorry to read that you feel your recent experiences were unsatisfactory. Please do contact me at the practice to discuss your concerns further. Kind regards Ceri Gardener Practice Manager
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Review titled Kind and caring
Rated 5 stars out of 5
by Ian Howgate - Posted on 18 August 2023
My 89 year old mother has just recently joined the surgery and we have today been visited by a doctor who came out to review her care. To use my mother's words "he was absolutely lovely", but he was also extremely professional and very understanding. We could not have asked for more. God bless you all.
Visited August 2023
Review titled Sixways Clinic
Replied on 21 August 2023
Dear Mr Howgate, Thank you for your kind words, these have been passed on to the Doctor involved and the wider team. We aim to provide an excellent level of care to all our patients and I am pleased to hear that your Mother felt that this was given to her. Best wishes Ceri Gardener Practice Manager