Sleaford Medical Group
Boston Road, Sleaford, Lincolnshire, NG34 7HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled First class physio sessions
Rated 5 stars out of 5
by Malc Yates - Posted on 04 May 2023
The hands on treatment I recently received for post accident whiplash to my neck and lower back was first class by the physio lads who were very polite, caring and helped tremendously towards my recovery and reduction in pain... Thankyou
Visited May 2023
Review titled Sleaford Medical Group
Replied on 03 July 2023
Dear Malc Yates, Many thanks for your positive feedback, we have passed this on the Physio team. Kind Regards, Sleaford Medical Group
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Review titled Awful service.
Rated 1 star out of 5
by Amy barnes - Posted on 13 December 2022
I was trying to make an appointment online from 745 as that is when you can make online go requests as they won't take appointments over the phone. I wasn't able to access until 8am so that's false information on the website. I then arrive for my appointment and wait 45 minutes and still nothing. I go to reception to be told there was an emergency and I would been seen shortly. Not once did the reception team come over to me to tell me that there would be a delay. Considering there's 2 people sat on the desk doing nothing over an hour I have had to wait for an appointment. No apologies from the reception staff. Nurses and doctors are great and really helpful.
Visited December 2022
Review titled Sleaford Medical Group
Replied on 05 January 2023
Dear Amy, Thank you for taking the time to leave feedback, unfortunately on the day you came into the practice we had a significant emergency, which took up a lot of time, The reception manager did go into the reception waiting area and make an announcement so that all waiting patients knew there would be a delay, I'm sorry if you missed this announcement. As a GP practice and urgent care centre we do occasionally get emergencies in the practice and this can impact patient waiting time, we apologise for any inconvenience this has caused you. Karen (Practice Manager)
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
I visited out of hours at the weekend with a suspected wound infection. The receptionists refused to give me an appointment saying that my stitches did not look infected so to just go home. I told them I know they’re infected but they would not agree with me. The next day I seen my nurse who was shocked I was refused an appointment as not only was the wound infected it had also reopened and I needed antibiotics immediately. It’s a shame because I know the doctors here themselves are great.
Visited December 2022
Review titled Sleaford Medical Group
Replied on 05 January 2023
Good afternoon, we were alarmed to read this review, we have two regular receptionists during the weekend sessions and neither of them would ever check a wound as they are not clinical, I would welcome contact from you to gain more information, please call Karen (practice manager) on 01529419101
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2023
I had a chest infection over the Christmas period and had to come in to see a doctor, I was dealt with quickly and the doctor was very nice, easy service to use, Thank you
Visited December 2022
Review titled Sleaford Medical Group
Replied on 03 July 2023
Dear Patient, Thank you for the positive feedback of your experience of the practice over the Christmas period. We always appreciate the time taken to provide this and this has been passed on to the team. Kind Regards, Sleaford Medical Group