Solihull Healthcare Partnership
Grove Surgery, 3 Grove Road, Solihull, West Midlands, B91 2AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointsments
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2025
Grove Surgery, I called this week to book an appointment for myself, cannot make an appointment told to call, caller 59 in the queue and are told to call in the morning lines are too busy and your call is cut off. Even when standing outside told the appointments have gone by the time you have reached the receptionist
Visited January 2025
Solihull Healthcare Partnership has not yet replied.
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Review titled Not fit for purpose
Rated 1 star out of 5
by james - Posted on 13 November 2024
The surgery in Dickens heath was very good prior to joining Solihull Healthcare Practice. It is now not fit for purpose. I called this week to book an appointment for my son. but if you call in the morning you are told that phone lines are too busy and your call is cut off. If you do manage to get through there are rarely appointments available and you cannot book a future date appointment. The people in the surgeries are very good if you go in, but the practice is obviously too small for it's patient base. If you have an option to join another practice go there.
Visited November 2024
Solihull Healthcare Partnership has not yet replied.
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Review titled Poor Service
Rated 1 star out of 5
by Sarah Baker - Posted on 21 October 2024
Why can't you request an appointment in the future for a simple request. Why is everything phone at 8AM and queue for an hour. Surely this isn't the best way.
Visited October 2024
Solihull Healthcare Partnership has not yet replied.
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Review titled Very professional
Rated 5 stars out of 5
by Diane Marsh - Posted on 19 September 2024
I had an asthma review with a lovely Nurse this morning. She was bubbly and friendly and very, very professional and competent. She was very positive and encouraging. 10/10 thank you.
Visited September 2024
Solihull Healthcare Partnership has not yet replied.
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Review titled good practice
Rated 4 stars out of 5
by Ashok - Posted on 12 September 2024
Only if I could amend the errors in the prescription, will be even better. I.e. I have requested several times to change the regular symvastatin quantity from 28 to 84 as every thing else is 84. This will save time , I have requested several times face to face appointment as well, but not been actioned online repeat prescription.
Visited September 2024
Solihull Healthcare Partnership has not yet replied.
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Review titled Solihull Healthcare Partnership Appointments System
Rated 2 stars out of 5
by Anonymous - Posted on 26 March 2024
Solihull Healthcare Partnership system of booking appointments does not work. Up to now I have visited a surgery 3 times to obtain an appointment. First time no appointments "come back tomorrow at 8.30 and you will get an appointment". Second time at 8.10am queue of approximately 20 patients outside waiting to get in "No appointments". Third time got there before 8.00am and again a long queue of patients - no point in waiting, there will be nothing left. There were elderly people waiting to get an appointment who had been there since 7.45am that is terrible. Why can't we go back to the system as it was and go to our surgery and book an appointment with the receptionist there? Over the years I have, most times, seen my Doctor when necessary who I can talk to and have respect for but seriously considering having to leave Solihull Healthcare Partnership which is sad. I have a heart condition and would like to discuss my medication with "my" GP. Yes, I have tried phoning but by the time you speak to someone there is nothing left, or you get cut off. I am sure the Doctors are doing their best - it's just getting to see them is the problem.
Visited March 2024
Review titled Solihull Healthcare Partnership
Replied on 27 March 2024
Dear Patient, Thank you for your taking the time to give us your feedback on access and appointment availability. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. SHP’s services can be accessed by telephone, online or in person at one of our surgery sites. For medical advice or treatment, patients can call us on 0121 705 1105 or visit one of our surgery sites, or for non-urgent advice or treatment, visit our website – www.solihullhealthcarepartnership.nhs.uk. You can also submit an online consultation form via our website for administrative queries and acute illnesses (an illness with recent onset, usually of short duration and not considered a long term condition such as a cough, cold or sore throat). This service is currently available between 8am and 10am, Monday to Friday. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Disgraceful service
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2024
Tried to get an appointment on 28th March due to a health check I’d had & cholesterol was high told to see my GP. I just laughed & said “ I wish” when indid try to get an appointment I just got a flat no from the receptionist nothing available till after Easter, everyone’s been booking an appointment. 🤔 Gave me the normal times I can try, (try being the operative word ) again after then. Nobody waiting in the surgery so not even sure drs work in afternoon. I have been told that they don’t anymore just mornings. Left a prescription with pharmacy on 25th March to be informed today 30th March nothings come through & I was the 3rd person today that’s happened too. Like everyone else has said this system we’ve had since COVID is just not working.
Visited March 2024
Review titled Solihull Healthcare Partnership
Replied on 03 April 2024
Dear Patient, Thank you for your taking the time to give us your feedback on appointment availability and your prescription. We are sincerely sorry to hear that you are not happy with the service you received. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
I called in today in an attempt to get an appointment, as usual there were four people waiting in the waiting room, never seems to be anymore than that, yet they are always fully booked ? i was told to either call at 8.00 Am tomorrow or to call in at 8.30 when doors open or finally go online which i was advised the simplest way. i responded surely the easiest way is to let me make an appointment now ? apparently in the wonderful service they provide ( not ) this is not an option, my question is why not ? Anyway went online to be advised ' service currently unavailable ' the doctors running this practise should be ashamed of themselves. but somehow i think since covid, they have realised they can provide an utterly useless service whilst still being paid incredible amounts of money ! something needs to change desperately and can someone advise why the waiting room every time i go is virtually empty ?
Visited March 2024
Review titled Solihull Healthcare Partnership
Replied on 27 March 2024
Dear Patient, Thank you for your taking the time to give us your feedback on appointment availability. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can look into and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. SHP’s services can be accessed by telephone, online or in person at one of our surgery sites. For medical advice or treatment, patients can call us on 0121 705 1105 or visit one of our surgery sites, or for non-urgent advice or treatment, visit our website – www.solihullhealthcarepartnership.nhs.uk. You can also submit an online consultation form via our website for administrative queries and acute illnesses (an illness with recent onset, usually of short duration and not considered a long term condition such as a cough, cold or sore throat). This service is available between 8am and 10am, Monday to Friday. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Dangerous. Not fit for purpose.
Rated 1 star out of 5
by Laura - Posted on 20 March 2024
Getting an appointment on the phone is impossible. Only way to get an appointment is to go through the shp online service, e-consult, and that's only available periodically. I left information explaining I was in constant excruciating pain and had been for days and was feeling desperately low as a result. I was emailed later that day with an appointment for in over 2 weeks. The terrible thing is I was grateful to get that. It's only when you're in the midst of overwhelming pain and depression you understand what an unthinkable amount of time 2 weeks is. I will copy SHP's standard response here to save them the trouble: Thank you for taking the time to give us your feedback. We are sincerely sorry to hear that you were not happy with the service you received. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
Visited March 2024
Review titled Solihull Healthcare Partnership
Replied on 21 March 2024
Dear Laura, Thank you for your feedback and we are sincerely sorry for, and understand your frustration. We are working hard to listen to, investigate and respond to our registered patients on all feedback. Please get in touch with us directly via our website https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net. We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. Thank you & kind regards, Patient Experience Team
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2024
Shocking system to get appointments, it doesnt work. I have a daughter with serious medical conditions and I had to beg to get an appointment after trying for 2 days. The doctors are amazing, but the partnership isn't working
Visited March 2024
Review titled Solihull Healthcare Partnership
Replied on 15 March 2024
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you received. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership