Solihull Healthcare Partnership
Grove Surgery, 3 Grove Road, Solihull, West Midlands, B91 2AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled After all the investment, where is the care?
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
It's 2023 and to gain an appointment with a GP I have to phone up and sit waiting at 8am on a Monday for who knows how long. Forget the fact that we might need to work, have school runs etc. What was the point of creating a health partnership with a call centre that can't do anything? Why can't we request appointments online or at least be added to a list? A private company would never be allowed to operate in such an antiquated anti-customer way. Terrible and stressful experience that needn't be so.
Visited November 2023
Review titled Solihull Healthcare Partnership
Replied on 21 February 2024
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. Feedback is invaluable and gives us an opportunity to listen and respond to our patients, and put in place changes that improve patient care and services for our patient population. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled From very good to extremely bad in 18 months!!!!
Rated 1 star out of 5
by Tony Hill - Posted on 05 July 2023
Shp is seemingly not fit for purpose. They are making mistakes; you can't get an appointment, and if you are lucky enough to get one it's over the other side of Solihull; Whilst waiting to get through you're told that the service if "full"and get cut off! ; I have never seen the same GP twice and have no idea who my nominated GP is! ; It seems to me that Shp is under new management nad it's all gtone wrong, but then agian I think it's fundamentlally wrong to set up groups of surgeries, and I'm sure Grove Surgery worked very well as a single unit. I am considering moving to another surgery if I can find one that's not a part of Shp!!!
Visited July 2023
Review titled Solihull Healthcare Partnership
Replied on 21 February 2024
Dear Tony, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you were not happy with the service you received. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. Feedback is invaluable and gives us an opportunity to listen and respond to our patients, and put in place changes that improve patient care and services for our patient population. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Absolute rubbish practice. Far too large
Rated 1 star out of 5
by MR ALAN SOUTHALL - Posted on 11 July 2023
Phoned practice at 14.46 hrs on Tuesday 11th July 2023 I was answered at 14.54. I asked to see a Doctor regarding a serious health problem but told no appointments available. i was asked to phone at 08.00 hrs Wednesday 12th Jul. By past experience I doubt if I will be given an appointment as I will probably 50th in the queue. But I will try. not impressed at all with this practice.
Visited July 2023
Review titled Solihull Healthcare Partnership
Replied on 21 February 2024
Dear Mr Alan Southall, Thank you for your taking the time to give us your feedback/comment/s. We are sincerely sorry to hear that you are/were not happy with the service you received when contacting us by telephone. So that we can look into this/investigate and respond to the point you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. Feedback is invaluable and gives us an opportunity to listen and respond to our patients, and put in place changes that improve patient care and services for our patient population. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership