Somer Valley Medical Group
Gullock Tyning, Midsomer Norton, Radstock, Avon, BA3 2UHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2024
Had my annual diabetes bloods and check, not one for needles but the nurse relaxed me, hardly felt a thing
Visited April 2024
Review titled Somer Valley Medical Group
Replied on 07 May 2024
Dear Anon, Thank you for the 5 stars and your positive review. Its always great for our hard working staff to receive such positivity. Thank you again. Managing Partner
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Review titled Called at 08:27 to be told it's full
Rated 2 stars out of 5
by mikee - Posted on 11 May 2023
Called 3 minutes before opening with a worrying lump that recently come up have been ill for serveral days now and bed bound and i get told its not important enough then i can't be seen and there isn't any appointments even though i have probably been one of the first to call. Disappointed in this place now not much care whatsoever here constant problems getting seen will end up dead one day before this place bothers
Visited May 2023
Review titled Somer Valley Medical Group
Replied on 15 May 2023
Dear Mikee, Thank you for leaving feedback. I am sorry you are not happy with the service you received. All routine appointments must have been taken very quickly that morning, but there will have been urgent appointments available. If you requested an urgent appointment and was refused, please can you report it via our complaints procedure, so I can look into it further. Caron Tremaine-Tucker Managing Partner
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Review titled Getting through
Rated 3 stars out of 5
by David Thatcher - Posted on 10 February 2023
I tried to ring the surgery at 8am to get a Doctor's phone appointment only to get a message (man) saying this call queue is full please try later? As I had rung at 8am and is normally tells yo that you are in a certain place in the Queue this was not happening. If this is the future well it's not working,and very frustrating
Visited February 2023
Review titled Somer Valley Medical Group
Replied on 15 May 2023
Dear Mr Thatcher, Thank you for your feedback. We are sorry you were unable to get through as soon as you called, this does indicate the volume of calls we receive each day. The practice has a queueing system, but if the queue is full there will be a message to ring back, this saves patients waiting on the phone for extended periods. Once you ring back and get onto the queue you will be given the option of a call back. With the number of calls we receive a day, which can be in the 1000's we find this is the best solution for our patients. Caron Tremaine-Tucker Managing Partner