Somerstown Surgery
Somerstown Central Community Hub, Tyseley Road, Southsea, Hampshire, PO5 4EZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unable to book an appointment
Rated 1 star out of 5
by Mr Colin Costello - Posted on 23 November 2022
So I rung at exactly 10.00 as per instructions. Could not get through. When I did get through , was told to hang up and call back. Eventally ,got through after 30 minutes only to find all slots were now taken. Now I will have to top up my phone in order to try again. But what is the point? Why was I taken on as a new patient when the chances of speaking to a doctor are remote?
Visited November 2022
Review titled Somerstown Surgery
Replied on 25 November 2022
Thank you for your feedback. If we have reached capacity on our telephone line your call will not connect. Our telephone lines are busy and our appointments get filled quickly, however you will need to persevere until you can gain an appointment. Of note, there are far reaching implications when a GP Practice no longer takes on new patients and we are currently not in the position to require this action.
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Review titled Your recent appointment
Rated 2 stars out of 5
by Anonymous - Posted on 12 September 2022
Was long to queue to book in, touch screen wasn’t working brill and receptionist weren’t too good with coming up with solutions. Very angry patients causing a racket not good when patients are feeling unwell
Visited September 2022
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 14 October 2022
Thank you for your feedback. We are sorry that the self-check-in wasn't working and the queue was long, however there would not be a quick solution for this issue. We always try to deal with angry patients as quickly and efficiently as we can as we do understand this does not help those patients in attendance that are not well.
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Review titled Your recent appointment
Rated 5 stars out of 5
by Ramadan S - Posted on 05 September 2022
The service you provide it was great. It was on time. And most important advice from G.P. it was great. Please use my name and thank you for the service. Special thanks going to G.P.
Visited September 2022
Provided by Working Feedback
Review titled Somerstown Surgery
Replied on 06 September 2022
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Provided by Working Feedback