South Birmingham Urgent Treatment Centre
South Birmingham Urgent Treatment Centre, 15 Katie Road, Selly Oak, Birmingham, B29 6JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Constantly Engaged
Rated 2 stars out of 5
by Rachel Wykes - Posted on 07 December 2022
I have used this service a number of times, but never has it been constantly engaged for nearly 48 hours! There is always a queuing system that can take a while, but at least you are in a queue. Please sort this out! The line should not be engaged 24/7.
Visited July 2022
South Birmingham Urgent Treatment Centre has not yet replied.
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Review titled Usually happy with them but not this time
Rated 3 stars out of 5
by Michelle - Posted on 14 July 2022
I’ve been using this practice for years and they’re usually great but since covid it’s not been so great. The doctors never want to see you. I thought I may have a uti but explained I didn’t want to just be given antibiotics without a urine test first but the dr said no one can do it for you so you’ll have to go to your gp?!! I don’t understand why none of the drs/healthcare workers could have done it? But she was happy to prescribe me antibiotics without checking first?. The reception staff are lovely though.
Visited July 2022
South Birmingham Urgent Treatment Centre has not yet replied.
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Review titled 1 hour on hold then call disconnected
Rated 2 stars out of 5
by Anonymous - Posted on 14 July 2022
Advised to contact this GP due to no doctors being available to speak to at my usual GP. I was put on hold for 1hr and 5 minutes before being told I was first in the queue and then the call disconnected. So frustrating when it was hard enough for me to reach out in the first place. I expected maybe a call back as they must have known I was on hold for so long, but I've heard nothing back an hour since being disconnected. I don't have the energy nor the patience to wait that length of time again in case it happens again. Ordinarily I'm the last person to complain as I can appreciate how busy GP's are, but I really needed to speak to someone today and your system has failed me.
Visited July 2022
South Birmingham Urgent Treatment Centre has not yet replied.
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Review titled Phone first--Very good
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2022
I was at first unhappy as I didn't know they were only taking phone bookings from google. They will have a busy signal for a while but keep calling if you don't get through, once you're on the line it doesn't take too too long to talk to someone. They then will set up a telephone consultation--same day here for me! Once having the consultation they were very straightforward and helpful--I got a treatment plan and tons of information to work from. I am feeling better only after one day with the prescription. I am really happy with this urgent care service.
Visited July 2022
South Birmingham Urgent Treatment Centre has not yet replied.