South Birmingham Urgent Treatment Centre
South Birmingham Urgent Treatment Centre, 15 Katie Road, Selly Oak, Birmingham, B29 6JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2024
The doctor had already pre-determined over the phone what was wrong, when we arrived he was very dismissive. Awful service. Would not recommend. Very rude doctor
Visited June 2023
Review titled South Birmingham Urgent Treatment Centre
Replied on 24 June 2024
Thank you for your feedback, I am very sorry your experience was negative, we aim to provide the highest quality of care to our patients. If you would like to discuss this further, please do not hesitate in contacting me. Kind regards Claire Griffiths Service Manager 0121 415 2095
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Review titled they will not see you even if you are bleeding heavily
Rated 1 star out of 5
by kishore chudasama - Posted on 13 June 2023
I have just come from this practice, The main reception, after telling them my medical emergency, sent me back to of their other door, which clearly said that they are for emergency treatment door but when I rang the buzzer, their lady staff says to me that they can't see me and that I need to go to the nearest hospital a&e. I still am bleeding from the fall and do not know what to do. I do not have a mobile phone and if I have serious infection or life threatening consequence I have left a message in my wallet to say what i am saying to now. I have been contributing to NHS for almost 30 years. Do not know what to do and why we pay you guys - so sad and in extreme pain behind my led can't even see the wound so so sad.
Visited June 2023
Review titled South Birmingham Urgent Treatment Centre
Replied on 10 August 2023
Thank you for leaving your review, we work hard to provide an excellent service for everyone. It is discouraging to hear that you had a negative experience, if you would like to discuss this matter further please contact the Urgent Treatment Centre on 0121 415 2095
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Review titled Amazing service
Rated 5 stars out of 5
by Cathy Hughes - Posted on 06 June 2023
I developed a painful rash on my forehead. Within half an hour of completing the online form for Katie Road Walk In, I had a call from the doctor. I was seen within half an hour. The doctor was a most caring, reassuring and professional clinician. He diagnosed Shingles and prescribed the appropriate medication. I was very grateful for the level of care and a great service.
Visited June 2023
Review titled South Birmingham Urgent Treatment Centre
Replied on 10 August 2023
Thank you for sharing your positive experience, we appreciate you taking the time to leave it. We strive for 100% satisfaction, we are happy we were able to help!
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Review titled Wonderful, compassionate doctor
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2023
We visited the urgent treatment centre on a Saturday afternoon after my 9yo niece had a terrible eczema flare-up. She was in a huge amount of pain and discomfort, very agitated and visibly distressed. The doctor we saw - I forget his name but I hope he sees this - was wonderful. He took the time to listen to her (long) medical history, asked plenty of questions about her experience with different medications, made her feel totally at ease and spoke to her directly which despite being distressed she appreciated. The treatment he prescribed, whilst only a temporary solution to manage the flare up, made a huge difference in just 24 hours and she was a different person by the Sunday afternoon. Thank you.
Visited May 2023
Review titled South Birmingham Urgent Treatment Centre
Replied on 10 August 2023
Thank you for sharing your positive experience, we appreciate you taking the time to leave it. We strive for 100% satisfaction, we are happy we were able to help!
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
Was sent there as an emergency and the care and attention I received on every visit from the nurse practitioner and doctors has been exceptional.
Visited May 2023
Review titled South Birmingham Urgent Treatment Centre
Replied on 10 August 2023
Thank you for sharing your positive experience, we appreciate you taking the time to leave it. We strive for 100% satisfaction, we are happy we were able to help!
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Review titled Excellent care
Rated 5 stars out of 5
by Denise Ricketts - Posted on 02 June 2023
Very impressed with the quality of care received at the centre, staff were kind and keen to ensure patients received all the support needed.
Visited May 2023
Review titled South Birmingham Urgent Treatment Centre
Replied on 10 August 2023
Thank you Denise for sharing your positive experience, we appreciate you taking the time to leave it. We strive for 100% satisfaction, we are happy we were able to help!