South Leicestershire Medical Group - Two Shires Surgery
Two Shires Surgery, Torch Way, Market Harborough, Leicestershire, LE16 9HLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unfriendly/Unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2024
I took my son to a doctor's app yesterday. That in itself was difficult. We drove to the practice at 8am to try and book an appointment for our 2 boys and there was only 1 available for the whole day. At the appointment the doctor was very unfriendly and unhelpful. She was very condescending in her attitude about how he was being cared for. When I asked for a doctor's note she said she didn't do them and wasn't willing to help in any way apart from tell us to speak to reception. When I tried to explain that I was going into hospital the next day and wanted to know if I should worry about booking an appointment for my eldest son the next day (based on the fact that she said the younger one had a virus and the older one had exactly the same symptoms) she refused to even discuss it with me or help in any way. She just held her hand up infront of me and said "only 1 patient" and turned around to continue working on her computer. Completely dismissing me. This is the constant experience I have had with Two Shires. Very disappointing the complete lack of empathy/compassion.
Visited December 2024
South Leicestershire Medical Group - Two Shires Surgery has not yet replied.
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Review titled the slow death of compassion in our doctors surgery's
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2024
Extremely difficult to get an appointment during the 8.00am lottery. If you call during a quiet time then an appointment for 1 month in the future will be offered. This is a classic a "dark pattern" to deter usage. Staff are polite but uncaring, desensitised to the terrible service offered. If they hadn't been so keen to hang up i would have asked about the online booking system. Given the 8.00am lottery perhaps the gambling commission should be my next step as this surgery clearly no longer cares.
Visited August 2024
South Leicestershire Medical Group - Two Shires Surgery has not yet replied.
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Review titled Usually great practice
Rated 5 stars out of 5
by Wendy Edmond - Posted on 12 June 2024
I always find all the staff at the practice really helpful and kind, and often tell others so! However I was disappointed today, Wednesday 12 June 2024, when I went to pick up mine and my husband’s prescriptions at 3pm to find the dispensary and the surgery closed. Once before on a Thursday I found the dispensary closed, and so I avoided Thursdays, only to find it closed on a Wednesday! I live in Slawston so it was a 15 mile journey wasted. Last time I was told that the notice about the closure had been up a week, but I only visit the surgery once a month to collect our pills, not to browse notices! I suggested that a note could be put on the website, or a text sent out. This happened once. I checked this afternoon and the website said the surgery was open. It was not. I will still praise you all because you always do your best for me, but please, keep to the same day of the week for staff training, and put out a notification of the same! Thank you😊.
Visited June 2024
South Leicestershire Medical Group - Two Shires Surgery has not yet replied.
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Review titled Broken!!
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
If you can ever crack the code doctors are great but the administration and practice management do everything to unceremoniously get rid of you. Appointments are ridiculously hard to secure but if/when you get in you'll find only 1 GP and maybe one person waiting - why not employ some doctors - it's supposed to be a doctors surgery! Wished I hadn't registered here.
Visited January 2024
South Leicestershire Medical Group - Two Shires Surgery has not yet replied.