South Leicestershire Medical Partnership
Smeeton Road, Kibworth Beauchamp, Leicester, LE8 0LGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 28 August 2024
I had to speak to reception yesterday. The receptionist could not have been more helpful; offering solutions throughout our conversation. She was professional, knowledgeable and empathetic. Exemplary patient communication. Thank you
Visited August 2024
South Leicestershire Medical Partnership has not yet replied.
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Review titled First class personnel.
Rated 5 stars out of 5
by Mrs Maria Daĺy - Posted on 20 August 2024
I had an annual medication review (my first ever). The gentleman pharmacist conducting the review was very polite, understanding and informative. All with a smile. I came away with more knowledge, confidence and relaxed about the future than I have been for a long time. Thank you.
Visited August 2024
South Leicestershire Medical Partnership has not yet replied.
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Review titled Mixed reviews
Rated 3 stars out of 5
by Mandy - Posted on 10 June 2024
I arrived at 8.00 , to be told there were no appointments in Market Harborough or Kibworth , easy to get to when you don’t drive . Ended up in Fleckney , waited two hours for a bus home . Not impressed with hen other patients were offered Market Harborough .
Visited June 2024
South Leicestershire Medical Partnership has not yet replied.
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Review titled Complete lack of response for 6 months
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2024
submitted documentation to be completed by the GP. They took 4 months to complete basic questionnaire, only to get all of the information wrong. No effort to look at my history, just quickly ticked boxes for things that do not apply. Have been trying to get a response for months and no reply at all
Visited April 2024
South Leicestershire Medical Partnership has not yet replied.
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Review titled Great service
Rated 4 stars out of 5
by JGG - Posted on 19 April 2024
I used the online service Accurx to request a non urgent appointment with a specific doctor who was monitoring an on going condition. The request was sent on the Monday, I had a prompt polite reply on the Wednesday explaining that there were no immediate appointments available with that particular Doctor but explaining how I could phone daily to check if there were any cancellations. Something I was prepared to do as I understand that demand far outstrips supply. Friday I received a call saying that appointments for the doctor I had requested to see had been released and I was offered a telephone or face to face appointment in the near future. A great example of an online service working well.
Visited April 2024
Review titled South Leicestershire Medical Partnership
Replied on 20 May 2024
Thank you for your kind review. We are pleased that our team was able to help you and that the online service was of use too.
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Review titled Prompt Service
Rated 5 stars out of 5
by Russ Ferguson - Posted on 18 March 2024
Went into local surgery at 8am saw doctor at 9 very impressed it was an unusual ailment but got a reference started same day
Visited March 2024
Review titled South Leicestershire Medical Partnership
Replied on 20 May 2024
Thank you very much for your kind review. We are happy to read that you were able to access a convenient appointment and that you were happy with the service you were offered.
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Review titled Speedy doctor’s appointment
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2024
Having concerns regarding a skin condition, I was able to make an appointment, in person at the start of the day to see a doctor mid afternoon. The doctor explained to me my medication options backed by photographic illustrations enabling me to choose the best treatment for me. Many thanks to the doctor.
Visited March 2024
Review titled South Leicestershire Medical Partnership
Replied on 20 May 2024
Many thanks for your kind review. We are pleased to hear that you were able to make a convenient GP appointment and that the GP you saw was able to help with your need on that occasion.
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Review titled Mixed experience
Rated 3 stars out of 5
by Anonymous - Posted on 08 February 2024
When I phone in the ladies are almost always really kind and helpful. The doctors are overwhelmed and some of them have let me know that and given me statistics of how many patients there are to a doctor, as has a member of the reception staff at market Harborough. These figures don’t mean anything to me as I don’t think numerically but being told this does make me feel unwelcome as a patient. There is a message when you ring up saying that patients being abusive and rude will not be tolerated. In the same regard that must apply to medical staff hence I am reporting a member of reception rolling her eyes at me yesterday when I was being friendly after asking for a face mask. This was at the Kibworth Medical Centre. There a wonderful lady doctor I saw at Kibworth Medical Centre who seemed to have avoided the démotivation and burn out that most members of staff seem to demonstrate. The doctors are very efficient and quick to refer and I appreciate that very much. As a patient I turn up, and am friendly and patient. I expect to be treated the same way in return. Sometimes I feel like I am treated like I am a bit of an idiot which is interesting as I am very qualified in many fields and was once a practice nurse myself. Many Thanks.
Visited February 2024
Review titled South Leicestershire Medical Partnership
Replied on 20 May 2024
Thank you for your review. We are really pleased that you have taken the time to offer us your thoughts. We are pleased to read that generally you feel our reception team are kind and friendly. We are sorry that any information and figures given have made you feel unwelcome. That would never have been our intention. We offer this information to allow our patients to better understand the limits we sometimes have on our services with limited resources available and we are sorry for any discomfort caused. We agree that we all should be treated with kind and friendly natures and so we are sorry to read that one of our team rolled their eyes. We have reported this to our reception manager so that this can be raised with the whole team so we can learn from your comments. We are sorry if you have ever felt like you are being treated with anything other than respect and care. We will continue to work to improve our services and will take onboard your comments to help us on with that work.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
I was very pleased with the service I received from the doctor. He listened to me and then gave me excellent advice on several different issues I was concerned about.
Visited February 2024
Review titled South Leicestershire Medical Partnership
Replied on 20 May 2024
Thank you very much for your kind review. We are pleased to read that you were happy with the services you received and that you feel the advice you were given was excellent.
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Review titled Good
Rated 4 stars out of 5
by Anonymous - Posted on 05 February 2024
Didn't have to wait too long to see Doctor, and easy to understand. Diagnosis of my issue put my mind at rest.
Visited February 2024
Review titled South Leicestershire Medical Partnership
Replied on 20 May 2024
Thank you for your kind review. We are pleased that you did not have to wait too long to see one of our team and that they were able to help you with your health needs.