South Lewisham Health Centre
50 Conisborough Crescent, London, SE6 2SSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unhelpfull customer service
Rated 1 star out of 5
by Roxana Clapon - Posted on 26 June 2023
I call to gp to book my daughter for vaccination now i cone to the clinic with my child to see and to book her for next vaccination then i was treat that much bad here then i cannot imagine how one gp can work like this?? She give me the papers with all my vaccines and she tell me call health visitor we cannot do it here??? really
Visited June 2023
Review titled South Lewisham Health Centre
Replied on 03 July 2023
Dear Roxana Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Disgraceful appointment system
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2023
It is near impossible to get an appointment at this surgery. They avenue they provides put barriers up. There is no direct online booking system, you can't phone the surgery to book an appointment or get hold of the booking team yourself. The current system is to fill out a request for an appointment and the booking team will call you back. There is nothing in place if you happen to miss the call. Three weeks later, numerous calls to the surgery and more online requests, still no appointment booked. This is not acceptable.
Visited May 2023
Review titled South Lewisham Health Centre
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled terrible system and communication
Rated 3 stars out of 5
by paul anthony Stewart - Posted on 31 May 2023
This practice has some good doctors who can help if you can get to see or speak to one. It is very difficult to get an appointment on phone or online. The usual (since modality took over and just before covid ) reason/excuse is the state they are in is that they are experiencing issues with the system or are rolling something else out. When will they go back to being a doctors surgery and not an online consulting system which gives info on services available outside of the surgery for a cost. If you can see or speak to someone things seem to be okish.
Visited May 2023
Review titled South Lewisham Health Centre
Replied on 02 June 2023
Dear Paul I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Complete Failure
Rated 1 star out of 5
by Mr Ockwell - Posted on 06 April 2023
I'm left in a position where there is no way of making an appointment to see the doctor for my son. I can't get an appointment by phone, online or by actually going to the surgery. After the outbreak of Covid, this practice has literally withdrawn it's services for the people who rely on them.
Visited April 2023
Review titled South Lewisham Health Centre
Replied on 02 June 2023
Dear Mr Ockwell I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Disgraceful
Rated 1 star out of 5
by Iacopo Liviabella - Posted on 20 February 2023
I've heard it was a decent practice until not long time ago, but after merging with others and becoming part of a larger group, it became atrocious. You simply can't book an appointment, which is the only reason one would need a GP practice. I am surprised the NHS is not really looking into how this practice is ran.
Visited February 2023
Review titled South Lewisham Health Centre
Replied on 28 February 2023
Dear Lacopo, I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our care navigation team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am or using our online option. Kind regards Patient Experience Team
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Review titled Lovely gp
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2023
I had a very positive experience today with my gp. I couldn't wish for anything better. She listened she explained thoroughly, above all she cared. I have experienced similar from others but felt I must leave a review this time. Booking was not easy and I made several attempts over several days to get through all at 8 am. The receptionists social skills have very often been abrupt and insensitive but the gps have made up for this more often than not. I've been a patient for over 10 years and this has always been the case. It has not been the gps or nurses that have failed this surgery. I have had a good experience with just 1 of the receptionists which is such a shame. Being 1st port of call its such a shame that this is the case. I have on many occasions considered changing surgeries. It has been the service I've received from the gps and nurses that have made me remain. If the social skills and attitudes of the receptionists improved this surgery could have glowing reviews I'm sure. If you are willing to get passed the initial hurdles of booking an appointment you will not be disappointed.
Visited February 2023
Review titled South Lewisham Health Centre
Replied on 28 February 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team