South Norwood Hill Medical Centre
103A South Norwood Hill, London, Greater London, SE25 6BYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good luck getting service
Rated 2 stars out of 5
by Andres Ramos Flores - Posted on 28 March 2023
So, during the pandemic, I was able to book appointments online, however, that's not possible anymore, so you need to ring the practice. If you ring, it will give you conflicting information about when to call (one recording says 1000 to 1200, another one says 1100 to 1300). It doesn't matter when you call anyway, as they claim they don't have appointments and ask you to ring next day anyway. The times I have been able to seen the GP, the service has been great, however, the service is clearly designed so you don't see them. This was addressed following a CQC inspection carried out last year, but clearly they haven't done anything to address it.
Visited March 2023
South Norwood Hill Medical Centre has not yet replied.
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Review titled They never answer the phone
Rated 1 star out of 5
by Anonymous - Posted on 02 March 2023
They never answer the phone, if you get through, they take a message and brush you off. I have been on hold for over 20 mins already today and yesterday. They direct you to a website, but they don't take online bookings. Such an terrible service.
Visited March 2023
South Norwood Hill Medical Centre has not yet replied.