South Petherton Surgery
South Petherton Medical Centre, Bernard Way, South Petherton, Somerset, TA13 5EGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great GP
Rated 3 stars out of 5
by Val Harvey - Posted on 16 July 2024
I just want to say what a pleasure it was to speak to a GP who rang me this morning. Nothing was too much trouble, he took time to talk me through my medication and medical problems. Already solved some of my issues and rang back when he said he would. He was very thorough and I can’t recommend him highly enough. Thankyou Dr Symonds.
Visited July 2024
South Petherton Surgery has not yet replied.
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Review titled Compassionate GP surgery
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
Contacted me to talk about my medication today. The pharmacist was very empathetic, caring and informative. I really appreciate the work everyone does at martock/South Petherton surgery. Thank you
Visited February 2023
Review titled South Petherton Surgery
Replied on 21 February 2023
Dear Patient Thank you for your comments, it is appreciated when positive reviews are noted. I will ensure that the relevant staff are informed. Thanks again Janice Jones Deputy Practice Manager
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Review titled Worrying
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
On Tuesday of this week a Drs visit was requested for a client of mine, who might I add has an end stage illness (palliative) at the time the need for a gp was of fairly urgent matter. Myself (carer) or my client had heard not a single thing from anyone. I called again on Wednesday afternoon, and was assured this was still down for a gp to come out. Thursday came and went... Nothing. Friday came, hopeful that we would hear something, Friday evening at 7.30pm my client had a phone call 'what I suggest you do is call 111 as it will take me half an hour travel time to get to you' fantastic!!! not only is this absolutely disgusting, it would take longer than half an hour to even get through to 111 on the phone, let alone how long it would take for someone to come out. So we've waited all week just to be let down on a Friday evening with the weekend Infront of us. I find it very concerning that there are poorly people needing support/ medical treatment and they are being so let down. I care for alot of people, and it's hard when we ask for help and get nothing. Everything is a constant battle, but the one thing I am pleased about is that there are carers like myself to look after these vulnerable people and speak up for them because I really believe for some of them if they didn't have support from us their lives would be much shorter! I understand there is alot of pressure on all GPS, likewise with hospitals, paramedics etc but that then has a knock on effect to the pressure on people like myself. We can do alot but our hands are tied if we cannot get help from medical professionals. I fear that people could potentially die because they cannot get access to the help they need and so rightly deserve. I do hope to hear back from you
Visited February 2023
Review titled South Petherton Surgery
Replied on 21 February 2023
Dear Sir/Madam I am sorry you have had an unsatisfactory experience. Please contact the surgery on martocksurgery@nhs.net with the patient details to enable us to investigate this incident fully and respond to you. regards Janice Jones Deputy Practice Manager
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Review titled Helpful phone call
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2022
I had a review of my regular medication with one of the pharmacists. They were kind, courteous and informative and gave me exactly the information I needed. I am confident to continue talking this medication.
Visited September 2022
Review titled South Petherton Surgery
Replied on 06 September 2022
Thank you for your positive comments, I am pleased the review was helpful and reassuring. These will be relayed to the staff concerned. Janice Jones Deputy Practice Manager
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Review titled Helpful phone call
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2022
I had a review of my regular medication with one of the pharmacists. They were kind, courteous and informative and gave me exactly the information I needed. I am confident to continue talking this medication.
Visited September 2022
Review titled South Petherton Surgery
Replied on 21 February 2023
Dear Patient Thank you for your feedback it is appreciated when positive comments are made. I will ensure this is relayed to the relevant staff. regards Janice Jones Deputy Practice Manager