South View Partnership
Southview Lodge, South View, Bromley, Kent, BR1 3DRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Trevor Drury - Posted on 06 November 2023
On this occasion I had a physiotherapy appointment and the therapist had some concerns, I was seen by the duty doctor immediately. Prior to this I have used e consult and found that service very good.
Visited November 2023
Review titled South View Partnership
Replied on 13 March 2024
Dear Trevor - Thank you for taking the time to give this lovely feedback which I have shared with the team, we are pleased our First Contact Physio service was helpful and they were able to ensure you had contact as needed with the GP. Kind regards Nina on behalf of South View Partnership (response shared in November 2023 but not published by NHSE)
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Review titled Amazing Dr appointment for my daughter
Rated 5 stars out of 5
by Lauren Jaye - Posted on 12 October 2023
I came in for a doctors appointment for my daughter today. The Dr we saw was very nice. She took the time to throughly check her over. Listen to my concerns and reassure me. She also remind me to follow my instincts. She sang to my daughter which kept her calm while checks were being carried out. Thank you so much, we really appreciate it.
Visited October 2023
Review titled South View Partnership
Replied on 13 October 2023
Hi Lauren, Thank you so much for taking the time to leave this lovely review. The GP was delighted to read this! Hope your daughter is now feeling better? Nina - Practice Manager
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Review titled Great practice excellent standards
Rated 5 stars out of 5
by Fulton Clarke - Posted on 07 June 2024
For a period of 9 months every interaction with the practice has been excellent. From the medical staff to the reception staff. Using the econsult service was very efficient and quick. And any telephone queries I had were dealt with very efficiently.
Visited September 2023
Review titled South View Partnership
Replied on 10 June 2024
Hi Fulton thank you for taking the time to leave this lovely review. I'm so glad you have had a positive experience at the surgery. We are very proud of our hardworking and dedicated team. Kind regards Jo, Assistant Practice Manager on behalf of South View Partnership.
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Review titled Disappointing
Rated 2 stars out of 5
by Jayne Newport - Posted on 27 September 2023
Called on Monday to book appointment to see the doctor due to being up all night in pain. Receptionist kindly went through the e consult form with me and was told that I would hear back from the doctor later that evening or the following morning. I had no call back on the Monday and no call back on the Tuesday. I called the surgery on Tuesday afternoon to ask when I was likely to hear from the doctor but the receptionist was unhelpful. How does this triage system work ? Considering I have been recently diagnosed with leukaemia I would have thought that I would have heard back from the doctor sooner rather than later or in this case not at all ! Frankly, this experience of trying to see or speak to a GP is stressful and hugely frustrating.
Visited September 2023
Review titled South View Partnership
Replied on 14 March 2024
Dear Jayne - Apologies that you did not receive a prompt response on this occasion, I understand your issue was triaged for two working days and the GP telephoned you within this timeframe, however, you had received care from an alternative source. We have reviewed our processes to ensure patients receive a quicker response and expected outcome following triage. Regards Nina, Practice Manager (response sent September 2023)
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Review titled Invaluable resource
Rated 5 stars out of 5
by Christy - Posted on 14 September 2023
I needed to see a physio and we all know how expensive this is to do privately. I completed an e form online then within 24 hrs received an appointment for the following week with a physio. Put off doing this as I worried the process would take so long but it was the opposite. Had a wonderful appointment where I was fully assessed and given exercises to help improve and strengthen the area of concern. Also offered advice on how best to do these exercises and advised to book a follow up appointment in case after a few weeks I wasn’t feeling any improvements.
Visited August 2023
Review titled South View Partnership
Replied on 03 October 2023
Thank you for taking the time to give this great feedback. Our First Contact Physiotherapists are a great addition to our team. I am pleased you had a positive outcome and hope the exercises are helping! Nina - Practice Manager
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Review titled Great receptionist
Rated 5 stars out of 5
by Tessa Luckhurst - Posted on 17 August 2023
I was so impressed with the receptionist i spoke to this morning regarding my husband’s medication!!! A big thank you
Visited August 2023
Review titled South View Partnership
Replied on 12 September 2023
Thank you so much for your lovely feedback which I have shared with the team. Our Receptionist do a very tough job so it is really nice to have this positive praise. Thanks for taking the time. Nina (Practice Manager)
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Review titled Bad practice
Rated 1 star out of 5
by Amanda - Posted on 24 July 2023
this morning I called the gp after receiving no response from e-consult and I asked for help because I had a high fever for 3 days and I was seriously starting to worry, that I had gone to the hospital but there was hours to wait and I asked her to help me get an answer quickly from a doctor. The kind receptionist lady with zero tact and education about behaviour with patients and how to understand their agitation and concern, annoyed by the questions I was asking her,hung up the phone on my face without the slightest shame.
Visited July 2023
Review titled South View Partnership
Replied on 24 July 2023
Hi Amanda - I am sorry to hear this, I would like to review this call and help you with your concern, please could you contact me at the practice so I can take further details. Thank you Nina (Practice Manager)
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Review titled Who?
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2024
Have tried a couple of times over the last few years to get an appointment here with no results. Nobody picks up the phone, no appointments available online, went to their front desk , saw the empty waiting rooms and was simply told to go away and use the online service. Haven't seen my gp for so long, been relying on private care. I'm going to try registering with another surgery and see if they will give me the time of day.
Visited May 2023
Review titled South View Partnership
Replied on 02 April 2024
Dear Patient, thank you for your feedback. I'm sorry you did not have a positive experience with the surgery on this occasion. Please contact reception directly so we can investigate this for you. Kind regards Jo, on behalf of South View Partnership
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Review titled Almost impossible to get to see a GP
Rated 3 stars out of 5
by Anonymous - Posted on 25 May 2023
On Monday, I called up the GP reception as I have been having some pain since Friday afternoon. After holding on the phone for 45 minutes finally I get through the receptionist and request to get a speedy appointment but I am told I need to fill out the e-consult. E-consult takes minimum 10 minutes to fill out in detail which is excruciating task when a person is in pain. I fill the e-consult on Monday morning and I get autoreply that I will get a response within 30 hours. But by Tuesday afternoon I get an email saying "due to greater increase in demand we are unable to allocate appointments within designated response time." Since I cant bear the pain any longer I go to the A&E and after 4 hours of wait, I am seen by a doctor and immediately started on pain meds and antibiotics. This pattern of not getting help from GP and patients ending up in A&E and 111 seems to be becoming a norm after the introduction of e-consult. Even when we get to see the GP in person, after explaining how poorly we are and describing all of the our symptoms, I have been asked "What is it you would like us to do for you today" or "what help you would like from us?" Rather than the GP doctor suggesting the diagnosis and treatment plan. If the Southview Partnership is going through shortage of staff or medical practitioners, and are unable to look after their currently registered patients, why do they still have the notice outside inviting new patients to sign up. Now I am scared of falling sick, basically I bore the pain through the weekend, filled up the econsult form on Monday and till Thursday I have not heard from any doctor from Southview Partnership.
Visited May 2023
Review titled South View Partnership
Replied on 03 October 2023
I am sorry to learn of this experience, we rely on our GP's triaging eConsults so we can manage the high demand for access, this also ensures we can signpost patient to the most appropriate clinician, unfortunately we are occasionally unable to meet demand and our lead times are longer than usual. A&E or Urgent Care is sometimes appropriate if patients feel unable to wait for our response, which is usually by the end of the next working day. If you would like to make yourself known to Nina or Jo at the practice we would be happy to review your journey and listen to the calls so we can understand and learn from any issues which may have occurred. Nina - Practice Manager
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Review titled refusal for wife to pick my forms up
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2023
I work in London on a 60 hours a week contract 8-8 how can I pick up any kind of form if I cannot pick up of a weekend. my wife went on my behalf in this weather just to be told no with our 17 month old child. cannot fault the nurses or doctors but reception staff need to realize not everybody has the accessibility to go to surgery whenever they want. i need to get my bloods done , so how can i collect form from other side of London i do not get paid sick leave. so something needs to be addressed or i will have to go to a more understanding gp service.
Visited May 2023
Review titled South View Partnership
Replied on 15 May 2023
Dear Patient, Sorry you were unhappy with our processes. As there is only one member of staff working in Reception on a Saturday we are unable to offer all services and are mindful of security, therefore are open for pre-booked appointments only, however, we understand if may be difficult to collect at other times, therefore happy to accommodate Saturday collection with prior arrangement. With your consent a NOK or appointed person can collect test forms etc. on your behalf during our core opening hours. If you are able to make yourself known to the practice we can ensure this is in place for future occasions. Thank you - Nina @ SVP