Southborough Lane Surgery
Crown Medical Centre, 3 Mackintosh Street, Bromley, Kent, BR2 9GTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service and friendly reception team
Rated 5 stars out of 5
by Jessica Buck - Posted on 13 February 2025
I called at 8.30am for an appointment for my son, I was informed the duty doctor may not call until after 2.00pm due to calling a bit later than 8.00am, however the doctor called by 10.00am and informed me my son will get an appointment with the winter illness hub later this evening, the receptionist then called to book the appointment in at 2.00pm. Both the receptionists and the doctor I spoke to were all very friendly and polite and couldn't have done more to help. Thank you for all your help!
Visited February 2025
Southborough Lane Surgery has not yet replied.
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Review titled Outstanding practice
Rated 5 stars out of 5
by Sian Sweetman - Posted on 10 February 2025
My family and I have been patients at Southborough Lane Surgery for 22 years since living in the area. We have frequent communication and requests to the surgery due to one of my daughter’s complex medical needs. I recently needed an urgent blood test for my daughter as requested from her team at King’s Hispital. It is very difficult to carry this procedure out as she gets anxious so the surgery contacted the home phlebotomy team to visit my daughter at home. This made the procedure more bearable for her in her home environment They always go above and beyond to help with prescriptions, blood tests etc The receptionist are lovely, extremely efficient and always return my calls. I have no hesitation in recommending Southborough Lane Surgery and feel lucky that our family are patients there.
Visited February 2025
Southborough Lane Surgery has not yet replied.
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Review titled Friendly and Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2025
Following a recent (05/02/25)"face-to-face" visit with a GP, I was impressed by the speed,efficiency and friendliness of all the staff involved. Couldn't have wished for a better service. Thank you all.
Visited February 2025
Southborough Lane Surgery has not yet replied.
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Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2024
Completed an e-consult yesterday, given an appointment today, called into my appointment on time and the paramedic practitioner was very professional but warm & attentive. Could not fault the consultation. She sent a referral straight off and I was contacted that same day with a hospital appointment. Easy to access service & appointment given around my work pattern.
Visited December 2024
Southborough Lane Surgery has not yet replied.
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Review titled Comittment
Rated 5 stars out of 5
by William Murdoch - Posted on 22 September 2024
I had a call. on Friday based on an Accurx request (much better than e consult but it is hard to find). I'd just like to thank you for zakiperseverance calling and eventually getting an answer. I was placing an order in a cafe and I couldn't get my phone out of my pocket quickly enough. He tried me at home, he tried my wife and then got me again, this time I was sitting down waiting. He gave me excellent advice and was quite calm and relaxed in spite of the trouble he had done to. Appologies for messing you around. I am very grateful though. PS in the comment section I gave excellent against getting in touch by telephone. However I didn't try to phone . I used Accurx. I would like to comment on that
Visited September 2024
Southborough Lane Surgery has not yet replied.
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Review titled Great efficiency, and customer care
Rated 5 stars out of 5
by Sara Hopper - Posted on 24 September 2024
I had several different things to cover and either see the doctor regarding and I was thinking that this is a pain, how do I explain all this and book everything? one of those calls I was dreading. Also, I hoped any appointment wasn’t too far away. The lady I spoke with in the office was fantastic. So patient, knowledgeable and helpful - she made it a breeze! It was so quick too. Also, I have appointments for tomorrow! No waiting. Thank you Southborough for being so supportive and helpful. Keep up the great work! Also a shout out to the lady on Reception when I popped in earlier. Helped me with my query with no problem at all, and had a cheery smile which was welcoming. Thanks again all!
Visited September 2024
Southborough Lane Surgery has not yet replied.
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Review titled Great doctor.
Rated 5 stars out of 5
by Marlene Thomas - Posted on 27 September 2024
My husband needed to see a doctor about his scalp. We saw a lovely man who was extremely thorough in checking his head, and said he will refer him to see a dermatologist. We didn’t have to wait long and would be very happy to see him again.
Visited September 2024
Southborough Lane Surgery has not yet replied.
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Review titled Extremely helpful
Rated 5 stars out of 5
by Georgina Hooton - Posted on 25 September 2024
Under all of the pressures the receptionists are under of what they can and can’t do! The lady who helped me this morning was amazingly cheerful, helpful and funny. Making my error of turning up on the wrong day not an issue and make no me feel welcome to go back on the correct day. Thank you!
Visited September 2024
Southborough Lane Surgery has not yet replied.
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Review titled Great care and efficiency
Rated 5 stars out of 5
by Susie Van Den Bergh - Posted on 02 May 2024
Today I was very concerned that I may have an infection on my lip especially as I am going on holiday in 3 days time, weekend is looming and may I need antibiotics I spoke with a lovely lady Doctor who was very understanding and caring, she got back to me very promptly with her advice. I am extremely grateful and much relieved. The consultation reception manager was also extremely understanding and helpful. Thank you Southborough Lane surgery
Visited May 2024
Southborough Lane Surgery has not yet replied.
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Review titled Great Team
Rated 5 stars out of 5
by Lisa Uden - Posted on 28 March 2024
I needed to book an on the day appointment, and rang at 8am an automated message told me I was number 11 In the queue, I was pleasantly surprised when I had the option to keep my place in the queue and would be called back. I was called back after about 10 minutes and spoke to a very polite and helpful receptionist, who gave us a face to face appiontment with a General Practitioner. we were seen on time and I really cant speak highly enough about the care we received. we were listened to not rushed and left with a plan to move forward with, we were also given information on how to submit an update the following week. I am very happy with the service we received at the practice.
Visited March 2024
Southborough Lane Surgery has not yet replied.