Southend Medical Centre
Southend Medical Centre, 50-52 London Road, Southend-on-Sea, Essex, SS1 1NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled They listened to me.
Rated 4 stars out of 5
by Richard - Posted on 27 January 2023
I had an issue a year ago with my medication review and not getting my medication on time. After a discussion with the practice manager and prescribing nurse we worked together to resolve the issue. I now get only one medication review a year and a check up and my tablets have been on time every time I ordered them without fail. They listened to my issues and acted accordingly and professionally.
Visited January 2023
Review titled Southend Medical Centre
Replied on 30 January 2023
Thank you for taking the time to feedback on the good service you have received. Also, we thank you for allowing us the opportunity to to make changes for the better.
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Review titled I recently transferred to this GP Practice
Rated 1 star out of 5
by hww18 - Posted on 14 January 2023
Your Review: But very disappointed at the treatment I received and how I was spoken to by two of the Advanced Nurse Practitioners. I suffer from anxiety and currently have a lot of issues that I am dealing with. I have been a patient for many years with the same doctor and the only reason I changed to this surgery was because I had to move. I have no issue with any of the doctors at this surgery who have always looked after me. However I cannot face having to speak to the Advanced Nurse Practitioners in the future, so I will be transferring to a different GP Practice.
Visited January 2023
Review titled Southend Medical Centre
Replied on 16 January 2023
I was very sorry to learn that you are unhappy with the service that you have received at the practice and I am grateful that you have brought this to my attention. At Southend Medical Centre we aim to not only meet but exceed our patient’s expectations. We take complaints extremely seriously and are grateful for the opportunity to respond and / or improve our services. We apologise that there has been cause to complain and we acknowledge any distress or upset this situation has caused you. Please be reassured that your care and treatment will not be compromised by raising a complaint. We would like the opportunity to investigate this further, please contact the surgery or email southendmedical.centre@nhs.net if you wish to do so. We will also respect your decision to register at another practice if you wish to do so. Regards Zoe Davis Practice Manager
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Review titled A fantastic practice with doctors who actually listen
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2022
I cannot rate this surgery highly enough. They are responsive, polite, caring and go the extra mile to ensure that the patients' needs are met. Even the reception staff go the extra mile, very friendly and helpful. Every telephone appointment is kept, referrals are made quickly, and every effort is made to assist where they can. This practice has been brilliant and i am so glad that i registered with them when i moved to the area. Thank you - and keep up the good work!
Visited October 2022
Review titled Southend Medical Centre
Replied on 12 October 2022
Thank you so much for your comments. I will pass these on to the team who I know will gratefully receive such kind words as they try their best to support our patients in difficult times.