Southend Medical Centre
Southend Medical Centre, 50-52 London Road, Southend-on-Sea, Essex, SS1 1NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Best appointment I have ever had
Rated 5 stars out of 5
by Cori-Leigh Frost - Posted on 25 September 2024
I have just been to see E m m a H at Southend Medical Practice! The woman needs a raise she was so friendly and efficient. I went for a swear which can sometimes be super awkward but she made me feel really comfortable and honestly gave me the best experience I have ever had at a doctors! Please make sure she is praised!!!
Visited September 2024
Review titled Southend Medical Centre
Replied on 26 September 2024
Thank you for taking the time to feedback on your positive experience, as mentioned smears can be a worrying time and we are glad this was made more comfortable for you. Emma is an integral part of our team and we are lucky to have her. I will pass on your comments.
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Review titled They listened to me.
Rated 4 stars out of 5
by Richard - Posted on 27 January 2023
I had an issue a year ago with my medication review and not getting my medication on time. After a discussion with the practice manager and prescribing nurse we worked together to resolve the issue. I now get only one medication review a year and a check up and my tablets have been on time every time I ordered them without fail. They listened to my issues and acted accordingly and professionally.
Visited January 2023
Review titled Southend Medical Centre
Replied on 30 January 2023
Thank you for taking the time to feedback on the good service you have received. Also, we thank you for allowing us the opportunity to to make changes for the better.
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Review titled I recently transferred to this GP Practice
Rated 1 star out of 5
by hww18 - Posted on 14 January 2023
Your Review: But very disappointed at the treatment I received and how I was spoken to by two of the Advanced Nurse Practitioners. I suffer from anxiety and currently have a lot of issues that I am dealing with. I have been a patient for many years with the same doctor and the only reason I changed to this surgery was because I had to move. I have no issue with any of the doctors at this surgery who have always looked after me. However I cannot face having to speak to the Advanced Nurse Practitioners in the future, so I will be transferring to a different GP Practice.
Visited January 2023
Review titled Southend Medical Centre
Replied on 16 January 2023
I was very sorry to learn that you are unhappy with the service that you have received at the practice and I am grateful that you have brought this to my attention. At Southend Medical Centre we aim to not only meet but exceed our patient’s expectations. We take complaints extremely seriously and are grateful for the opportunity to respond and / or improve our services. We apologise that there has been cause to complain and we acknowledge any distress or upset this situation has caused you. Please be reassured that your care and treatment will not be compromised by raising a complaint. We would like the opportunity to investigate this further, please contact the surgery or email southendmedical.centre@nhs.net if you wish to do so. We will also respect your decision to register at another practice if you wish to do so. Regards Zoe Davis Practice Manager