Southernhay House Surgery
30 Barnfield Road, Exeter, Devon, EX1 1RXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2024
I am over a year overdue for a smear test because I cant get an appointment. For months I have been told that I have to keep ringing back to see if more appointments have become free as they cannot book anything over a month. I was told that they had no nurses and that I would have to go to a walk in clinic at the hospital. The receptionists are snappy and do not want to help. Constantly told that I have to go to Whipton branch which is nowhere near where I live. If there are no staff at Southernhay just close it! Drs themselves are actually very helpful when you can get to see them. Odd that there are 'no' appointments and yet the waiting room is always empty. No online option to book appointments. Drs have actually agreed that reception are awkward and advised that Drs themselves have access to offer additional appointments which reception don't have access to. Seriously considering changing surgeries.
Visited July 2024
Review titled Southernhay House Surgery
Replied on 23 July 2024
Dear Patient Thank you for your feedback. I'm sorry that you have had difficulty booking an appointment. We are a two site practice and therefore will offer appointments at our branch site as well as our main site. We did have a period of time when we had less nurse availability but engaged a locum nurse to support the team whilst a new team member was being trained. Nurse appointments vary in duration depending on the reason for the appointment so we are unable to offer online booking as we need to be sure that sufficient time has been booked. Some of our nurse appointments can book booked up to 12 weeks in advance though and through our links with other local practices, there can be Saturday appointments available. The drop in clinic offered by the local hospital is an option that often suits patients on the occasions that practice and patient availability do not align. Looking at the appointment availability today I can see at least 3 nurse appointments at our main site in the next two weeks that could suit your needs. Please do get in touch and speak with Ella, Sophie or Cindy.
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Review titled Ok pracrice
Rated 3 stars out of 5
by Chris - Posted on 17 July 2024
I called drs surgery yesterday asking for a gp to call me they said be yesterday or now toaday I have called drs bk as I mised there call and I’ve rang them bk earlier on they said at reception yes dr will call u bk but never did as this is not good now I’ve gotta ring bk tomorrow and wait another 2days not Ryt to give people a answer then drs don’t ring not very professional
Visited June 2024
Review titled Southernhay House Surgery
Replied on 23 July 2024
Dear Chris Thank you for taking the time to leave feedback. Patients are added to a triage list and contacted within two working days. e.g. If you were added to the list on Tuesday you can expect to hear by Thursday latest. At least two contact attempts are made. If you'd like to provide more details to the team so your particular case can be investigated, please get in touch.