Southgate Medical Group
137 Brighton Road, Crawley, West Sussex, RH10 6TEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Southgate Medical Group.
Reviews
-
Review titled Reception attitude is absolutely disgusting
Rated 1 star out of 5
by Rita G - Posted on 01 April 2025
The receptionist treats with me (and others) with absolutely disgusting, disrespectful and not helpful at all. I honestly have enough of coming here, clearly when come here, already have health issues/concerns. The last thing I need is an arrogant rude receptionist talking down on me. Review who you allow at the reception before it’s expand and causing you bigger issues!
Visited April 2025
Southgate Medical Group has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2025
I have been suffering extreme depression and the reception staff and my GP have been nothing short of amazing. I have been supported and really taken care of.
Visited April 2025
Southgate Medical Group has not yet replied.
-
Review titled The worst
Rated 1 star out of 5
by Hayley - Posted on 16 March 2025
I am absolutely disgusted by the treatment I received from the receptionist at Southgate Medical Centre. I went in needing help with my mental health, only to be met with rudeness and a complete lack of compassion. Instead of being understanding and helpful, the receptionist was dismissive, disrespectful, and made me feel even worse. A medical practice should be a place where people feel safe and supported, but this experience left me feeling the opposite. If this is how they treat patients who are already struggling, then something seriously needs to change. Absolutely unacceptable. Would not recommend this place to anyone who values kindness and professionalism.
Visited March 2025
Southgate Medical Group has not yet replied.
-
Review titled Very good practice
Rated 5 stars out of 5
by Janice Puddephatt - Posted on 05 April 2025
Recently myself and my daughter have had several health issues. The reception staff have been excellent helping me to get an appointment and spending time helping me with getting the right help. Once l got to see my doctor they offered excellent ongoing help with physio and advice on how to improve my situation. It’s not always easy to get an appointment but that’s because so many people need their help. I would urge anyone seeking an appointment to be patient and kind to the staff and doctors as they are doing a great job under extreme pressure. We are lucky to have the NHS and all those who work within it . Thank you All the team at Southgate Medical Group l really appreciate how you have looked after my family and l for over 70 years.
Visited March 2025
Southgate Medical Group has not yet replied.
-
Review titled Arrogant, rude, disrespectful receptionist
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2025
Absolutely not recommended! The receptionist talked to me like I’m nothing, she was rude, arrogant disrespectful! My appointment was cancelled and I was not informed at all. The receptionist also “threatened” me that if I don’t sit down she won’t do anything for me! She has absolutely no right to talk to anyone like this! Also there is no privacy, no one wish to discuss their personal issues front of the entire waiting room. This is not why we are paying huge amount to the nhs! Truly disgusting behaviour!
Visited March 2025
Southgate Medical Group has not yet replied.
-
Review titled Poor Customer Journey
Rated 1 star out of 5
by Dawn - Posted on 17 March 2025
More and more avoided seeking help due to front of house behaviour and constant barriers, final straw was when the receptionist fabricated a conversation. Very disappointing as most clinical staff are caring and understanding.
Visited March 2025
Southgate Medical Group has not yet replied.
-
Review titled No chance of getting an appointment here!
Rated 2 stars out of 5
by John Richards - Posted on 11 December 2024
Tried to get an appointment and doing this by phone is so long and painful, plus on a number of occasion's got so close after holding for a lifetime only to be cut off, so went into the reception to do so. This was on a Monday at 8:35am only to be told I have to book on line. I don't have a home computer and find it difficult on a mobile. I was then told that there were no appointments anyway so go to the UTC. (No appointments at 8:35am how can this be?). Fortunately I was seen at UTC relatively quickly and told I need to have a blood test but this needs to be done at the doctors surgery. I then went to the chemist to collect my prescription which is next door to the surgery. Went into the surgery at 10:45 to ask to book a blood test as requested by the UTC only to be told "you need to book on line between 8 and 11 tomorrow" (it states on the SMG website that you can visit the reception at the surgery between 8 and 11am to make an appointment) but just wasn't interested at all. How do the elderly who struggle with IT manage to do this? The doctor's there are great (when you can ever get a chance to see them) but personally I feel the whole process of trying to get an appointment lacks a complete duty of care. Still not booked a blood test as needed because the whole process makes me think what is the point, so will wait for them to act upon the discharge note. In addition to this I received a text message from the surgery saying I am not getting one of my repeat prescriptions and to book an appointment on line to discuss. What is the point, I doubt I will not be able to get the medication before I need it.
Visited December 2024
Southgate Medical Group has not yet replied.
-
Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 17 December 2024
No chance of an appointment, trying by phone all gone by 8.31 , try the form no access to one as all appointments gone told to go to walk in or call 111. Hub appointment will be in two works time. This is the reason hospital's are falling down GP surgeries shifting everyone there. What exactly are the GPs there for I bet if I went private at least one from my surgery would be seeing private patients.
Visited December 2024
Southgate Medical Group has not yet replied.
-
Review titled Where are all the appointments?
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2024
The practice has a system of completing an online form for an appointment at 8am. At 8am when refreshing my phone, still no form. Nothing appears to change at all. End up calling and being on hold for 20 mins. To be told that they did have people send in the form but it closes very quickly. Spoke about my issue and that I need to see a GP to be told I can get a 'hub' call from a doctor in 12 days time. Or go to the walk in centre. I am absolutely appalled at the way of getting appointments here and my teenager wonders why I hardly ever try to contact the dr when she is under the weather. Please avoid this surgery if you can until they can manage to see people in good time.
Visited October 2024
Southgate Medical Group has not yet replied.
-
Review titled Poor Response and service
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2024
SMG has poor communication service and will try everything to delay and not give you appointment. Incase you would like to consult a doctor for a problem, they say it's not urgent and no appointment will be made. When it's critical they ask you to visit urgent care as they are fully booked with the appointments. For any test or prescription they give you incomplete information which leaves you in a state of jeopardy.
Visited September 2024
Southgate Medical Group has not yet replied.