Southgate
270 Chase Side, Southgate, London, Greater London, N14 4PRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Mrs P - Posted on 19 September 2024
My GP spotted that I may have potential sepsis and even though paramedics had twice come to my home and not taken me to hospital, she made sure I had an urgent blood test and contacted the local hospital to ensure I was checked and admitted at a&e. I spent 20 days in hospital on antibiotics and when I was discharged she ensured I had regular blood tests to ensure I continued to recover. Her calm, reassuring advice and support have helped me immeasurably and I cannot thank her enough. Her experience is invaluable as his her manner. The reception staff have also made sure I have appointments in time.
Visited September 2024
Review titled Southgate
Replied on 03 October 2024
Dear Mrs P Thank you for your positive feedback this will be shared with the clinical team. Our staff do try to do there best an this reflects in your feedback we really appreciate that we have met you expectations. Kind Regards Practice Manager
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Review titled Great Practice and very helpful staff
Rated 5 stars out of 5
by Selina Doshi - Posted on 30 September 2024
Every time I need an appointment, I am able to get seen. Recently I had to see a doctor for my son, she was very thorough and prescribed accordingly and even arranged a follow up appointment to see him again. After the second visit (which was within 2 weeks), the doctor did a referral for my son. As a family, we always receive high standard clinical care from the team at Southgate surgery and highly recommend Dr sn
Visited September 2024
Review titled Southgate
Replied on 03 October 2024
Dear Selina, Thank you for this positive feedback, we are delighted that we have met your expectations. This will be shared with the clinical team in there next clinical meeting including the relevant Gp who you have mentioned discreetly in your feedback. Kind regards Practice manager
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Review titled GP late
Rated 3 stars out of 5
by Anonymous - Posted on 20 August 2024
I, and two other patients, were left waiting for urgent appointments on Thursday morning due to the late arrival to surgery of the GP. The first appointment was arranged for 9.30am but the GP only arrived at 9.47am, calling in the patient at 9.52am. The excuse given when I saw the GP was that local traffic problems had caused the lateness. This is not the first time that I have been kept waiting for an urgent appointment by this doctor, again due to late arrival to surgery. This is disrespectful to patients, some of whom may be taking time off work to attend an appointment. Why should patients be warned they may not be seen if they arrive late, when it appears to be acceptable for a GP to arrive late? People working in leading roles in other professions arrive early to work to prepare and be available on time!
Visited August 2024
Review titled Southgate
Replied on 03 October 2024
We thank you for your feedback and this has been discussed with all the Gps at Southgate surgery. The Gp is very sorry that you were inconvenience on this occasion. Every effort is being made to arrive on time and unfortunately the Gp may run over in clinics has they feel that they do give there patients the time that maybe necessary. But agree that all staff should arrive on time to start the clinics. Kind Regards Practice manager
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Review titled Great Practice overall
Rated 4 stars out of 5
by Eleanor Petrou - Posted on 12 June 2024
I was called by one of your doctors on the 11/6/2024 with information on my bloods taken on Tuesday after May Bank Holiday at surgery 28/5/2024 I was so pleased with her manner slow, clear and also understood all. So much so I was able to say I was eating very little and concerned about my fitness for my Bowel Cancer Op on the 19/6. She advised me just to eat little amounts at a time and drink lots of water. As I felt so weak she said she would arrange for a prescription to go direct to my chemist for some nutritional drinks which have various flavours and will be hopefully easier than water. I couldn’t thank her enough for her advise and time she gave me. What I was most grateful for was her patience as we got through my fears quickly and it lifted my spirits to feel I’d been heard . I cannot thank her enough!
Visited June 2024
Review titled Southgate
Replied on 12 June 2024
Dear Eleanor Thank you for taking the time to provide excellent feedback regarding one of our female Gps. I have identified who you saw on 11/6/24. Your positive feedback will be shared with the Gp in question including all of our staff at Southgate surgery. We wish you well in your recovery & are delighted that we are meeting your needs & expectation. This will be shared in the next Clinical Meeting. Warm Wishes Jane Hollingsworth (Practice Manager) & all Southgate Surgery
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Review titled Good doctor
Rated 5 stars out of 5
by Maria Bertorelli - Posted on 30 May 2024
Friends and caring doctor. She took the time to listen and examine me. She then referred me for some tests. Was very happy when I came out.
Visited May 2024
Review titled Southgate
Replied on 30 May 2024
Dear Maria, Thank you for your positive review regarding one of our Doctors. This will be shared with all of our staff. We are very happy to hear that we have met your expectations. Kind Regards Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Martin Farrugia - Posted on 09 May 2024
I was seen on time and was extremely happy with the outcome of my appointment. My GP is very diligent in her work and listens and empathise with her patient.
Visited May 2024
Review titled Southgate
Replied on 13 May 2024
Dear Mr Farrugia Thank you for sharing this positive comment, this will be shared with all the clinical team especially the Gp in question. We are delighted to hear we are meeting your expectations. Kind Regards Practice manager
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Review titled Not helpful
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2024
When I called for my blood test results I was told that there was an issue with my kidneys and was told to repeat the blood test after 6 months. I was not given any other advice on what I can try and do to help my kidneys recover. Not sure what was the point in that blood test if I'm not told to do anything other than just wait and see if my kidneys magically improve by themselves. I know in some cases a wait and see approach works, nevertheless, I'd think there are some changes i could do in my lifestyle/nutrition etc that will help my kidneys recover. Yet, absolutely no advice given on what I could do to help recovery. Not sure what is the point in seeing a GP only to be told there is a problem, do nothing about it just keep your fingers crossed and come back in 6 months to repeat the blood tests.
Visited April 2024
Review titled Southgate
Replied on 30 May 2024
Dear Patient, We are sorry to hear that you feel your results was not explained fully by the Administrator they are not clinical they are there to pass over the message from the GP. Anything clinical must be discussed with clinical team , if you would like to have further explanation's please contact the surgery to book telephone/face to face appointment with the referring GP. Who will be able to answer all your questions. We hope this has helped you. Kind Regards Practice manager
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Review titled Caring Practice
Rated 5 stars out of 5
by Benedict Burke - Posted on 28 March 2024
I have today seen my doctor about a respiratory issue. This is the third time she has seen me over a few short weeks. Excellent access and follow up. I have been a patient at this practice for over 40 years. They are a collection of doctors who care deeply. They are very well supported by a first class administrative team. It may be a little dated as a venue but this is not important to me !!
Visited March 2024
Review titled Southgate
Replied on 13 May 2024
Dear Benedict Thank you for your positive review , this will be shared with all Southgate surgery staff. Regarding the building we have recently added two more consulting rooms. Outside of the building is looking a little tired this is being discussed , I am glad to say we have removed the outside fence and replaced with a planted a row hedge , which is still very young at the moment. We are delighted that we are meeting your expectations. Kind regards Practice manager
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Review titled Good family practice
Rated 5 stars out of 5
by Steve Pointer - Posted on 07 March 2024
Friendly & professional meeting. Dr took her time & investigated my issues thoroughly. Excellent advice too. Steve
Visited March 2024
Review titled Southgate
Replied on 07 March 2024
Dear Steve Thank you for such a positive comment regarding one of our Gps. We are delighted that you feel she was able to give you excellent medical care. This will be shared with the team in our next Gp clinical meeting. Kind regards Practice Manager Southgate Surgery
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Review titled Good practice
Rated 5 stars out of 5
by Manjit Deo - Posted on 04 January 2024
Always have had a compassionate response from members of this practice. Queries are handled satisfactorily at the reception and consultations allow time to raise health issues, and concerns the patient has. A very good practice
Visited January 2024
Review titled Southgate
Replied on 08 January 2024
Dear Manjit, Thank you for sharing your positive experience, this will be discussed in our next staff meeting. It is most welcomed. Kind regards Practice Manager