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Southgates Surgical & Medical Centre

41 Goodwins Road, King's Lynn, Norfolk, PE30 5QX

Contact details and opening times

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Southgates Surgical & Medical Centre.


Reviews

Displaying 1 to 5 of 5

  1. Review titled Bad practice

    Rated 1 star out of 5

    by Anonymous - Posted on 21 August 2024

    Never pick up phone was on hold for half hour and had to hang up to visit the surgery directly. Not happy with the service

    Visited August 2024

    Report as unsuitable

    Review titled Southgates Surgical & Medical Centre

    Replied on 27 August 2024

    Dear patient Thank you for taking the time to leave your feedback, I am sorry for any queue you experienced last week. We have been in the process of changing our online system meaning our forms have not been available and we have been experiencing higher demand on the phones. We hope to improve the waiting times as the online system is now available again, hopefully reducing the number of calls received although we are continuing to experience very high demand. Kind Regards Emma Batchelor Practice Manager

    Report as unsuitable


  2. Review titled Amazing practice since having my little boy

    Rated 5 stars out of 5

    by Anonymous - Posted on 20 September 2024

    Since having my baby boy I cannot fault the practice. Every time I have needed an appointment or some advice they have seen us/got back to us straight away. Recently my little boy has had a cough/cold on and off for weeks and if I was ever worried the practice got us in the same day for him to be checked over. The nurses and drs have always been extremely thorough, kind and got to the bottom of the issue. Every time I have spoken with the receptionists they have always been helpful and polite to.

    Visited July 2024

    Report as unsuitable

    Review titled Southgates Surgical & Medical Centre

    Replied on 23 September 2024

    Thank you very much for taking the time to leave us this review, it is much appreciated and will be shared with staff.

    Report as unsuitable


  3. Review titled They never picked up my calls

    Rated 3 stars out of 5

    by Anonymous - Posted on 28 May 2024

    Every time I phone this medical practice they never pick up the phone. Today I just had another experience with them that left me feeling unheard. Despite multiple attempts to reach out, my calls went unanswered. I also tried to book an appointment online, but it didn't work.

    Visited May 2024

    Report as unsuitable

    Review titled Southgates Surgical & Medical Centre

    Replied on 28 May 2024

    Thank you for taking the time to leave this review. If you could contact the Duty Manager on the usual phone number we would very much like to discuss this further with you. There has not been a telephone call queue today and the online forms have been switched on and coming through so we would like to discuss why this might not be working for you and what we can do to help. Kind Regards Emma Batchelor Practice Manager

    Report as unsuitable


  4. Review titled Amazing service

    Rated 5 stars out of 5

    by Anonymous - Posted on 12 May 2023

    The nurse practitioner I spoke to today was absolutely amazing, totally understood my issues and rectified immediately, cannot recommend enough. I shall be writing to the practice to state the same. Amazing

    Visited May 2023

    Report as unsuitable

    Southgates Surgical & Medical Centre has not yet replied.


  5. Review titled Appointments

    Rated 5 stars out of 5

    by Anonymous - Posted on 29 November 2022

    When an appointment is made on surgery messenger . I noted the time and date on my calendar . The time was 8.45 I then received a text message the day before my appointment to say my appointment was 8.54. I then had to waste Time phoning the surgery to check the correct Time to be told. Yes we do send a text with a more accurate time . Why not say the " accurate " time on messenger when the appointment is made !!!!

    Visited November 2022

    Report as unsuitable

    Southgates Surgical & Medical Centre has not yet replied.