Southway Surgery
33 Rockfield Avenue, Plymouth, Devon, PL6 6DXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Was a great practice
Rated 2 stars out of 5
by Anonymous - Posted on 04 June 2024
I’m a part time worker, I only work 3 days a week. So apart from evenings I can only make appointments on a Thursday or Friday. I quick call was all that was needed, it didn’t matter if I had to wait a week for an appointment. But now you have to do it online and only request a clinic appointment on the day you requested it, you can’t request an appointment on a Monday for Friday. You have to request a Friday appointment on a Friday and then wait to see if one is available but there’s no guarantees. The system is a failure for people who work . No wonder the nhs is under pressure, it’s because people are going to the hospitals for minor treatment a doctor could solve if you can get an appointment. Practices are saying now if you feel it’s an a emergency ring 999 or go to the hospital, that’s what I want the doctor to advise me, I’m not a practitioner.
Visited June 2024
Southway Surgery has not yet replied.
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Review titled No duty of care
Rated 1 star out of 5
by Leanne Glanville - Posted on 13 March 2024
My daughter had just come out from hospital, her condition hadn't changed so called Southway surgery, for them to refuse to see her as they were full. They told me to call 111, which I did, they told me they had referred her back to the surgery, for them to say, that was silly and they still refused to see my daughter Called 111 again and was told as she was complex she really needs to go hospital. Terrible service from this practice. My daughter was extremely unwell and they refused to see her. Disgusting. So now I have removed her from Southway surgery. Thry have a duty of care which thry failed to deliver to a child. Well done
Visited March 2024
Southway Surgery has not yet replied.
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Review titled appointment
Rated 3 stars out of 5
by donna thompson - Posted on 14 February 2024
when iv seen docter or spoken to one than all good but to wait 3 or 4 weeks to see or speak to docter waiting time not good the pain i was in could not get myself out bed so not hearing or seeing docter for 3 and half weeks had a knock on effect for me
Visited January 2024
Southway Surgery has not yet replied.
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Review titled Used to be good but not any more
Rated 2 stars out of 5
by Anonymous - Posted on 08 February 2024
Asked for feedback following blood tests and was told a doctor would ring. This didn't happen. Another nurse told me to make an appointment with the mole clinic. I was subsequently told they had no mole clinic. I have been so dissatisfied that I have now left this practice
Visited January 2024
Southway Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2024
I have had to use the gp service 4 times in just over a week for all 3 of my children, on all 4 occasions I was called back very quickly after submitting the econsult and given a same day appointment. With all the negative things you hear about gp services recently I would just like to thank you for being so swift in responding and treating my children.
Visited January 2024
Southway Surgery has not yet replied.
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Review titled Poor, uncaring surgery. Has gone downhill.
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2024
After spending one and a half hours on the phone trying to get through to request if a Dr could call me. I was at the time in extreme agony and pain in my lower back. I was advised by a very uncaring receptionist that they no longer take take requests on the phone, I had to do this online. I advised the receptionist that I have tried on numerous occasions to do this online but have been unsuccessful in getting a log in. That was why I was phoning. Didn’t even offer to be helpful in any way what so ever. I asked if she could just give my details to the dr, so the dr could call me. I was told no. They don’t do anything like that anymore or book appointments. I gave up in the end. And spent 3weeks in agony. But it is ok for them to contact me to book my flu inj. Which I asked if they can make an appointment for me to have an inj why couldn’t they pass my details to the duty dr to call me, when I needed the dr. As I couldn’t get online. The response I got was silence they could not answer. My main worry is, is how many other patients just give up like I did as felt there is no compassion or care from the surgery. I have worked for the NHS for over 20 years, and we are told the patient comes 1st, but where Southway Sugery is concerned I don’t think that is the case. This surgery was once a caring, compassionate surgery, but that is not the case now. Very unhelpful and I feel there is no care anymore for the patients.
Visited January 2024
Southway Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2024
Went to see my doctor at 3-15 sent me to derriford hospital got there 4pm had operation 30th so great full for her quick action.
Visited January 2024
Southway Surgery has not yet replied.
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Review titled Uncaring practice that blocks all access to GPs
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2023
Appointments can only be secured by filling in a detailed online form with many sections. This is inappropriate for the elderly, those with learning difficulties and potentially those with mental health challenges. There are no reassurances about confidentiality. The form then generates a telephone appointment with any member of staff at the facility- you cannot make a selection or a request- you get what you are given- however inappropriate or unqualified that person might be. I consider this practice to be unsafe. Many ailments require an in person service with an expert. This is actively blocked. The phones are never answered.
Visited September 2023
Southway Surgery has not yet replied.
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Review titled I was humiliated over the phone
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2023
I have never been more embarrassed and been made to fell like more of a inconvenience then when talking to the receptionist at this surgery.
Visited June 2023
Southway Surgery has not yet replied.