Southwell Medical Centre
The Ropewalk, Southwell, Nottinghamshire, NG25 0ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prompt, efficient and caring
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2024
I first contacted the practice with a suspect lump in my armpit. I completed the online consultation form and was telephoned within 1 hour, with an appointment with a GP the same day. I was referred to the breast clinic and unfortunately for me it was confirmed breast cancer. The GP I saw was caring, sympathetic and very prompt in her examination and onward referral. I have been undergoing treatment since September and yesterday I needed a GP consultation for symptoms relating to my treatment. Again, I completed the online consultation form and was contacted by the GP within the hour, who dispensed me a prescription ready to collect from the pharmacy. The service has been amazing, prompt and very efficient. I cannot thank the team enough for their compassion, care and responsiveness to my medical needs.
Visited December 2024
Southwell Medical Centre has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Richard Grundy - Posted on 05 December 2024
I developed a recurrence of my childhood eczema which was distressing. I was initially seen by Dr c in an ad hoc clinic when I was attending for my immunisations. He kindly saw me made the diagnosis and prescribed relevant treatments that were rapidly dispensed. Unfortunately, whilst there was an improvement it did not resolve. I sent an electronic enquiry updating the clinical situation and asking about further treatment which, somewhat to my surprise, but to my great relief resulted in a next day appointment to see Dr a.b his kind and prompt review resulted in an escalation of therapy which has already worked. This is not the first time the practice has gone above and beyond to help me or other members of my family, so a big thank you to you all !!
Visited December 2024
Review titled Southwell Medical Centre
Replied on 09 December 2024
Many thanks for taking the time to leave a review about our service. We always aim to deliver a good level of service for our patients and I am pleased to hear that you have been happy with the service that you have received. I will be sure to pass on your comments. Kind regards Danielle Croucher Practice Manager
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2024
Having lived in 5 different rural and city locations across the uk in recent years I can honestly say this is the most efficient, friendly and knowledgeable practice I’ve been to. I really feel in safe hands and cared for by all members of staff. A recent example is when I couldn’t make it to the surgery and was asked to submit a photograph of the problem. I was promptly called back by the Dr who arranged for quick treatment. All in a friendly and caring manner.
Visited December 2024
Southwell Medical Centre has not yet replied.
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Review titled Helpful, kind & knowledgeable
Rated 5 stars out of 5
by Sally French - Posted on 10 October 2024
GP called me in early which allowed me a bit more time to raise 2 issues which was helpful as I struggle to find time to make appointments because of my job. These difficulties have meant I have put off trying to sort out my issues. I found her a good listener, she treated me as an intelligent person and respected my views. This has not always been the case when discussing menopause issues. I really miss having a good GP relationship which I had pre covid with my allocated GP - it has since been hard to see him due to his current role. Based on my experience today I would try and see this GP again. I have in the past booked appointments on line and would welcome the opportunity to do that again if if were possible as part of my issue is difficulty ringing at the prescribed time.
Visited October 2024
Review titled Southwell Medical Centre
Replied on 09 December 2024
Thank you for taking the time to leave us some feedback about the service you have received. I am really pleased to hear you have been pleased with the service you have received. In terms of calling for an appointment, we will be making some changes in the coming months and will of course communicate the changes out in due course. I hope that the changes will make accessing our services much easier. Kind regards Danielle Croucher Practice Manager
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Review titled Very responsive GP Practice
Rated 5 stars out of 5
by Tim Smart - Posted on 15 October 2024
I have needed medical advice twice in the past 3 months. On both occasions the administration was friendly and efficient, appointments were offered within one week, and the clinicians were caring and professional.
Visited October 2024
Review titled Southwell Medical Centre
Replied on 09 December 2024
Thank you for leaving your comments regarding our surgery and the service you have received. I am pleased to hear that you have been satisfied with the level of service you have received and will ensure that I pass on your feedback to our team. Kind regards Danielle Croucher Practice Manager
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Review titled A Caring & Supportive Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2024
From the initial conversation with the receptionist through to the doctor, my elderly mum received exceptional medical care, kindness & respect. Thank you to everyone involved.
Visited September 2024
Review titled Southwell Medical Centre
Replied on 09 December 2024
Thank you for taking the time to post online about your experience with the surgery. We are grateful to receive feedback from our patients as this enables us to reflect on how well we are meeting the needs of our patients. I will ensure that your comments are passed on to our team. Kind regards Danielle Croucher Practice Manager
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Review titled Good practice and 2 doctors
Rated 5 stars out of 5
by marion weaver - Posted on 01 August 2024
I am the carer for my 95 year old mother E. On Monday 29 July ‘24 I was very concerned about my mother’s health. She is housebound. The doctor I spoke to was reassuring and concerned. At approximately 11am he personally phoned to say I had secured an appointment with Dr C..gg for 1 pm. I was most impressed by her professional bedside manner with my mother who hasn’t been out of Moorfield Court Sheltered accommodation in months. She was patient and very thorough with E .She addressed my mother personally and acknowledged mums hearing difficulties. Mum wasn’t feeling well during the appointment and the conversation had to be stilted. Dr C..gg followed up the appointment with a text containing steps taken and to be taken this week. A very professional and ‘measured’ appointment. It was most appreciated at a worrying and difficult time for us. Thank you Dr C and the Practice Yours, Marion Weaver
Visited August 2024
Review titled Southwell Medical Centre
Replied on 09 December 2024
Thank you very much for taking the time to leave your comments about your experience with our surgery. We always aim to deliver high quality care to our patients and I am pleased that we have been able to provide this level of care on this occasion. I will be sure to pass on your message to our team members. Kind regards Danielle Croucher Practice Manager
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Review titled Brilliant, prompt support
Rated 5 stars out of 5
by Kerry Holden - Posted on 22 August 2024
Telephoned at 10.30 am to request appointment for what I believed would be a routine appointment in maybe 2-3 weeks' time. Having described symptoms and problem to Receptionist I was advised I would be seen that day. Call back from Dr by 11 am and appointment offered for 11.40 am. Thorough discussion of problem, physical examination and further tests booked and ongoing care/investigations planned. Blood tests needed, and let's do thorough Well Woman tests at the same time - and that was booked for 12 noon that very same day. Bloods sorted and advised by nurse that I should book flu and pneumonia vaccinations. they were booked with receptionist before I left and home again by 12.30. Gracious me - 2 hours after initial call I was home again having been examined, bloods taken, given advice, further tests booked. Absolutely brilliant, it simply couldn't have been any better. Thank you.
Visited August 2024
Review titled Southwell Medical Centre
Replied on 09 December 2024
I am really pleased to hear that you have received such a good level of service from our team. We work hard to try to address the needs of all of our patients and to provide high quality care. I will be sure to pass on your comments to the team. Kind regards Danielle Croucher Practice Manager
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Review titled Highly efficient
Rated 5 stars out of 5
by Margaret H - Posted on 11 June 2024
9.30- filled in online form for non urgent but concerning skin problem. 10.40- received phone call offering appointment 11.15 - mole measured and examined. 11.20- left surgery greatly reassured.
Visited June 2024
Review titled Southwell Medical Centre
Replied on 09 December 2024
I am really pleased to hear that you have been satisfied with the service received at the surgery. We are always grateful to receive feedback from our patients. I will be sure to pass on your comments to members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled When the patient is a dinosaur!
Rated 5 stars out of 5
by Carole Mitchell - Posted on 24 June 2024
Needing an appointment on a busy Monday morning , I was anticipating technical problems. Despite my incompetence in submitting photographs requested and failing to answer a call back, all three doctors and admin staff involved were extremely kind and patient and did their best to help me. I left the practice feeling that my concerns had been listened to and my questions answered . I feel confident that I am in still in good hands at this practice, despite the changes that have become necessary for the delivery of services . Please pass on my sincere thanks to all concerned.
Visited June 2024
Review titled Southwell Medical Centre
Replied on 09 December 2024
Thank you very much for taking the time to leave a review about the service you have received. I am really pleased that we have been able to assist you with your health concerns and in accessing the surgery. I will be sure to pass your comments on to our team. Kind regards Danielle Croucher Practice Manager