Southwell Medical Centre
The Ropewalk, Southwell, Nottinghamshire, NG25 0ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring and considerate
Rated 5 stars out of 5
by Marie` Worley - Posted on 22 April 2024
After the recent death of my Aunt I have found the experience dealing with the Doctors and staff at the Medical Centre extremely considerate, understanding and helpful. This made the sad experience much easier because I was kept in touch with the procedure, with the Doctor keeping me informed all the way. I would like to thank all the Doctors and staff.
Visited April 2024
Review titled Southwell Medical Centre
Replied on 14 May 2024
Hi Mrs Worley, I am really sorry to hear about your loss. Thank you for taking the time to reach out and leave us some feedback about our service. I will ensure that this feedback is passed on to members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled “Thank you”
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I just want to say thank you for all the help and support you have given me throughout the last 6 months … I appreciate fully that your workload is seriously stretched to the limit with one thing and another but just wanted to say a personal thank you for the help you’ve given me …
Visited March 2024
Review titled Southwell Medical Centre
Replied on 14 May 2024
Thank you very much for taking the time to leave some feedback about the service you have received from us. I am really pleased to hear that you have had a positive experience. I will ensure that your feedback is passed onto members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled Brilliant triage system and follow-up service
Rated 5 stars out of 5
by Roger Blaney - Posted on 13 February 2025
I have had occasion to use the telephone call-back and triage service for two unrelated issues in recent weeks. Each time, the telephone call-back came promptly and the very helpful lady(ies) took details and asked follow-up questions in a very competent and reassuring way. On both occasions, I was given a subsequent in-person appointment within two working days, resulting in the necessary treatment/medication. Throughout, the attentiveness and professionalism of all involved was exemplary. A heartfelt thanks to all at Southwell Medical Centre!
Visited February 2024
Southwell Medical Centre has not yet replied.
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Review titled Very well informed and though
Rated 5 stars out of 5
by Diana - Posted on 21 December 2023
A very positive experience given the delicate nature of the complaint and she was understanding and knowledgeable. She didn’t make me feel rushed.
Visited December 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you for taking the time to leave some positive feedback about your experiences with our services. I will ensure that your comments are relayed to members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 27 December 2023
We were very worried, got a same day appointment, received wonderful care, the doctor was so kind. Thank you
Visited December 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you very much for taking the time to leave some feedback for us. I am really pleased to hear you are happy with the service you have received and will be happy to relay your comments back to our team. Kind regards Danielle Croucher Practice Manager
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Review titled Good Experience
Rated 4 stars out of 5
by Steven Parker - Posted on 03 January 2024
I attended a cancelled appointment and was given steroid injection in my left shoulder. The care and attention given by the doctor and nurse in attendance was exemplary, caring and first class. well done Southwell !!
Visited December 2023
Review titled Southwell Medical Centre
Replied on 14 May 2024
Hi Mr Parker, Thank you very much for your feedback. It is always good to hear from patients about their experience and I'm really pleased to hear that yours was good. I will pass on your feedback to members of the team. Kind regards Danielle Croucher Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2023
I always seem to be reading about how difficult it is to get a GP appointment, but that has never been the case for us at SMC. In the last few years we have called up for an urgent appointment for myself or my daughter four times. Each time it has been well after the usual 8am due to things getting worse during the day and realising we need to be seen. Every time, we've been called back within an hour or so and seen in person almost straight away, once at nearly 6pm on a Friday! On the most recent occasion earlier this week, my daughter was seen by a nurse practitioner who was amazing. Really kind, caring, professional and lovely with my daughter (and with me as a worried mum!). She particularly loved the mermaid bravery certificate! Thank you to everyone at the practice who works so hard. Yes, the phone lines can be busy, but the triage system clearly works well. And I've seen that you can now submit non-urgent queries online which I think is a great idea. Keep up the brilliant work!
Visited November 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you for taking the time to leave some feedback for us about our services. I am very pleased to hear that you have had some good experiences with using our surgery and I will be happy to pass on your comments to members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2023
Arrived 8 minutes early. Seen 7 minutes early. Blood test booked there and then for 10 minutes later. Perfect.
Visited November 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you very much for your kind comments. I will ensure that your feedback is relayed to our team. Kind regards Danielle Croucher Practice Manager
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Review titled 8 am appointment
Rated 2 stars out of 5
by Anonymous - Posted on 22 November 2023
Had a 8 am appointment which I arrived in plenty of time , signed in at reception and sat for 30 minutes waiting, checked with reception to be told doctor was in a meeting, finally saw Doctor after 45 minutes waiting, they did apologise but very unprofessional
Visited November 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you for taking the time to leave feedback for our service. We always appreciate any feedback received as it allows us to reflect on the things that have gone well and the things that haven't. I am not able to provide any specific feedback regarding this review as I don't have enough information to enable me to do that, however I would like to apologise for any delays in you being seen for your appointment. I will discuss your feedback with members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Vicki Gardner - Posted on 19 October 2023
Rang up at 2.15pm with a non urgent appointment request. Was seen the same afternoon. Treated with respect and courtesy by the Dr. and suitable treatment agreed. The medical centre always try their best often in difficult circumstances. Thank you.
Visited October 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Dear Vicki, Thank you for taking the time to leave some feedback for us about the service you have received. I am pleased to hear it was a positive experience for you. I will ensure that your feedback is relayed to our team members. Kind regards Danielle Croucher Practice Manager