Speke HC - Dr Thakur
75 South Parade, Speke, Liverpool, Merseyside, L24 2SFContact details and opening times
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Reviews
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Review titled Gone worse
Rated 1 star out of 5
by Anonymous - Posted on 16 July 2024
I called the doctors and spoke to the receptionist who I must say is helpful and friendly. I was given an appointment with the nurse although I had asked for an appointment with the doctor. But apparently the nurse is doing appointments now! The call came at 2.28pm on my mobile and as we all know your phone captures everything. I answered the call instantly and straight away it was put down. This being logged on my phone. I called the doctors back straight away and explained what happened and was told the nurse had put on the system she would try again. I went on the GP app to see what the nurse had put on my notes and I was shocked to see she had wrote - Nil answer, failed encounter will try again. How untrue this was and I have the evidence on my phone. When Dr Thakur the son was taking appointments I never encountered any problems or my health wasn’t being affected like it is now. I am actually looking into the process of putting in a formal complaint against the nurse.
Visited July 2024
Speke HC - Dr Thakur has not yet replied.
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Review titled Dont answer and put the phone down
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2024
Don’t answer the phone when trying to chase a prescription that had been ordered and hadn’t even been sent to the chemist (which I’ve noticed seems to be the same receptionist whom I ordered it from) or when trying to make an appointment (I actually had 100 outgoing calls to the doctors) Told to phone back at 8am or 1pm when you do get eventually get through. They won’t even give an appointment for the following week? This never use to be a problem but I’ve also been in the doctors when I’ve heard the receptionist give an appointment out at 5pm. If you’re lucky to get an appointment they tell you the doctor will call between 9am/2pm. What about people whose work don’t allow them to have their phone with them. So for working you get penalised trying to get help. This surgery needs investigating and patients need to make sure they fill in the questionnaire they receive or put in a complaint because that is what I will be doing.
Visited June 2024
Speke HC - Dr Thakur has not yet replied.
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Review titled Never Get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2023
3 times over this year I have needed an appointment and I have never been able to get one. The only time i have spoke to someone after 200+ calls was to be told no appointments were left.
Visited December 2023
Speke HC - Dr Thakur has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2023
Trying to make an appointment on line or by telephone is impossible. Despite the practice saying they are still taking on new customers.
Visited September 2023
Speke HC - Dr Thakur has not yet replied.
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Review titled trying to see a doctor
Rated 1 star out of 5
by dave - Posted on 19 June 2023
I've been trying the surgery for the last few weeks trying to get to see a doctor but nobody will answer the phone as its always engaged. The automated service says try the pharmacy or the walk in centers, I have and the pharmacy said try the walk in center so I did. they gave me medication which I have used and my symptoms have got worse. I thought I would try ringing to get a doctors appointment again today, after 77 phone attempts I gave up I don't know what I can now do to see a doctor. This is a joke as I am getting worse with my condition and the doctors are none contactable behind the system that's in place
Visited June 2023
Speke HC - Dr Thakur has not yet replied.
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Review titled Trying to get a appointment
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Rang 33 times today 5 2023 I think you need a letter from god to get one know need get a text message to make appointment and caint even get through I will be changing my doctor's asap
Visited May 2023
Speke HC - Dr Thakur has not yet replied.
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Review titled Awful service - impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2022
The attitude from the receptionists at this surgery is awful - they display absolutely no empathy whatsoever. Having previously worked at a GP surgery i am aware of the protocols around appointments and I was denied a GP appointment after asking for an urgent slot as i needed to be seen that day. I was then told there were no urgent slots when it’s a requirement to have slots blocked off for emergencies. I then had to wait 6 hours in a walk in centre to receive antibiotics when this could have been prevented by booking me in for a 10 minute appointment. This isn’t the first occasion where I have been denied an appointment, some mornings you call 200+ times at 8am to be told there are no appointments available.
Visited December 2022
Speke HC - Dr Thakur has not yet replied.