Spilsby Surgery
Bull Yard, Simpson Street, Spilsby, Lincolnshire, PE23 5LGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Spilsby Surgery.
Reviews
-
Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2024
Rang today at 2.50pm on a Wednesday to speak to a dr about a potential infection that Iv been advised to see Gp for in an emergency situation. Told by the receptionist that because of the British medical association they are not allowed to see or speak to anymore patients today because they have reached their quota.!! I have never ever heard of anything so ridiculous in all my life. Absolute pure laziness is what it is.! Telling me to go to an urgent care centre when I’m already unwell and they will no doubt have a huge waiting time, last time I went they were already complaining about having so many of Spilsby surgery’s patients. One man had been there for 12 hours for just a sinus infection. This needs to stop.. what are these people getting paid for? You can’t see or speak to a dr and the receptionist is on a power trip happily fobbing you off with her condescending voice. Absolutely disgraceful.
Visited October 2024
Review titled Spilsby Surgery
Replied on 28 October 2024
Dear patient. I am very sorry that you have found your experience of our service to be less than satisfactory. Unfortunately, you have made your post anonymous so I am unable to respond to you on this page. However, please contact me at the surgery and I will investigate your concerns and respond to you in writing or you can make an appointment to see me in person. Please get in touch. Yours faithfully Cathy Hill Practice Manager
-
Review titled Lost for words
Rated 2 stars out of 5
by Steve - Posted on 12 August 2024
I wanted to arrange a telephone appointment to speak with a Dr, so called the surgery. I was on hold for 32 mins, starting at 4th in the queue. When answered, I told the man that I wanted to arrange to speak with a Dr and he told me that he couldn't arrange that. He mentioned something about phones being down. He didn't take any of my details or give me any idea of when I might be able to arrange something. All he said was if it's urgent, call 111......and that was that! I really am lost for words.
Visited August 2024
Review titled Spilsby Surgery
Replied on 28 October 2024
I am very sorry that you have found your experience of our telephone system to be less than satisfactory. However, we do have a call back service which patients can choose as an option when phoning the surgery, and, will avoid lengthy waits for you in a queue. As you have only provided a first name in your review, please contact me at the surgery and I will investigate your further concerns regarding the response you received from a member of staff and reply to you in writing or you can make an appointment to see me in person. Yours faithfully Cathy Hill Practice Manager
-
Review titled Excellent prompt service
Rated 5 stars out of 5
by James - Posted on 10 June 2024
Thank you Spilsby Surgery for your efficient service. After phoning, a face to face appointment within 2 days. Impressive. Thank you
Visited June 2024
Review titled Spilsby Surgery
Replied on 28 October 2024
Dear James, thank you for taking the time to leave your comment, and we are delighted you have had a positive experience here at the surgery. We pride ourselves on making sure that our patients receive a prompt response to any enquiries and to be seen by the appropriate clinician/health care professional as soon as possible. We do appreciate it when patients take the time to comment on our service. Cathy Hill Practice Manager
-
Review titled Excellent, caring, friendly and efficient practice
Rated 5 stars out of 5
by Caroline Wills-Wright - Posted on 03 June 2024
I am delighted to confirm my extremely positive3 impression of Spilsby surgery. I feel heard, understood and respected. Having come from an incredibly busy part of the country and a practice that is way oversubscribed and struggling to establish a good system, I deeply appreciate the way this surgery is organised, including the on site pharmacy. I was really surprised to be able to book to see the Physio whilst seeing the Practice Nurse about an unrelated issue, and only have to wait a couple of weeks. I can tell that they all work very hard to make sure that they offer the best service they can, and I very much appreciate it.
Visited May 2024
Review titled Spilsby Surgery
Replied on 28 October 2024
Dear Caroline, Thank you for taking the time to leave your comment, and we are delighted you have had a positive experience here at the surgery. We do appreciate when patients take the time to comment on our service. Cathy Hill Practice Manager
-
Review titled Terrible care
Rated 1 star out of 5
by Anonymous - Posted on 27 May 2024
Very unprofessional, treated like second class person continued to be let down over and over again. My experiences at this Surgery have been making me ill causing stress, anxiety and many sleepless nights. It has left me completely drained and with a total distrust of the Doctor and local surgery.
Visited May 2024
Review titled Spilsby Surgery
Replied on 28 May 2024
I am very sorry that you have found your experience of our service to be less than satisfactory. Unfortunately, you have made your post anonymous so I am unable to respond to you on this page. However, please contact me at the surgery and I will investigate your concerns and respond to you in writing or you can make an appointment to see me or my deputy manager in person. Unless we know about your issues we cannot put it right for you. Please get in touch. Yours faithfully Jason Longstaff Practice Manager
-
Review titled Excellent care
Rated 5 stars out of 5
by James Snell - Posted on 04 October 2023
The team are caring and considerate to your needs and recently supported my partner once again who suffers with extreme anxiety. Arranging for the flu jab to be given at the surgery to avoid crowds at The Franklin Hall. So much negativity is being directed towards the NHS at the moment so it is reassuring that Spilsby Surgery is maintaining constant care, support and consideration. Thank you.
Visited September 2023
Review titled Spilsby Surgery
Replied on 05 October 2023
Dear Mr Snell, Thank you for taking the time to comment on our service, it is very much appreciated and I will ensure that your message of thanks are passed on to the team. Thank you once again Jason Longstaff Practice Manager