Spinney Hill Medical Centre
143 St Saviours Road, Leicester, Leicestershire, LE5 3HXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing Experiences and Unprofessional Behavior
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2024
I have had several disappointing experiences at Spinney Hill Medical, leading me to write this review. In December 2023, I experienced burning while urinating and frequent urges to pass urine, so I booked an appointment. Within two hours of my consultation and before taking any prescribed medicine, I noticed blood in my urine. I wasn't sure if it was due to my period, which was still a week away, so I booked another appointment the same day. During this second appointment, the doctor was very harsh and dismissive. He questioned why I hadn't confirmed my symptoms before booking an appointment, making me feel as if I was expected to diagnose myself before seeking help. This was extremely distressing as I was already anxious and in pain. Another incident occurred in March 2024 when I had a prolonged period lasting 15 days. Dr. understood my concerns and scheduled a test for an infection. However, during the test, the nurse's behavior was shocking. She asked me to remove my shoes and lie on the stretcher, then kicked my shoes onto the floor. I was accompanied by my two small children, who witnessed this unprofessional behavior. When I considered filing a complaint, the receptionist advised me to "leave it this time," and only complain if it happened again. Recently, I've had issues with my menstrual cycle again and tried to book an appointment from Wednesday to Friday. Each time, I was placed in a long queue and after waiting for 2 hours, the call would drop. On Friday, after waiting from 9 am to 11 am, I finally reached the front of the queue only to be told that all appointments for the next two days were full. When I explained my struggle, the response was rude, and I was told not to argue and to consider changing my GP. Overall, my experiences at Spinney Hill Medical have been marked by rudeness, lack of empathy, and unprofessional behavior. I had expected to find mature and understanding doctors who could help me, but instead, I was met with ill-mannered responses and unhelpful staff.
Visited May 2024
Review titled Spinney Hill Medical Centre
Replied on 21 May 2024
Thank you for sharing your feedback regarding your recent experience at our GP practice. I am truly sorry to hear that you had a disappointing experience and encountered unprofessional behaviour from our clinical team. This is certainly not the standard of care we strive to provide, and I deeply regret any distress this may have caused you. To ensure we thoroughly investigate the issues you've raised and address them appropriately, I kindly ask that you provide us with more details about your experience. Please email us at shmc.c82024@nhs.net with specific information, such as the date and time of your visit, the names of any staff members involved, and a detailed description of the events. Your feedback is invaluable to us as we continuously work to improve our services and ensure that all our patients receive the highest standard of care. We are committed to addressing your concerns promptly and effectively. Thank you for bringing this to our attention. We look forward to hearing from you soon and working towards a resolution. Warm regards, Anisah Raidhan Practice Manager
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Review titled Not truthful
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2024
Arrived for appointment 10 mins early, checked in, waited for 10 mins over appointment time, asked if doctor is delayed was advised doctor was parking up, 40 mins later still no doctor, the surgery have to call to ask where the doctor is and then get advised will he another 20 mins, the doctor in question and practice are untruthful and should be in practise
Visited April 2024
Review titled Spinney Hill Medical Centre
Replied on 21 May 2024
Dear Patient, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience with the long wait times at our practice. We understand how frustrating this can be and we apologise for any inconvenience it has caused you. To help us address this issue more effectively, could you please provide us with more details about your visit? You can reach out to us at shmc.c82024@nhs.net. Your input is invaluable in helping us improve our services and ensure a better experience for all our patients. Thank you for your patience and understanding. Warm regards, Anisah Raidhan Practice Manager
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Review titled Frustrating Reception Experience
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2023
Waited 30 minutes as the first caller, received no response, and then got disconnected. Disappointing lack of attention at the hospital reception. Improvement needed for better patient service.
Visited November 2023
Review titled Spinney Hill Medical Centre
Replied on 21 May 2024
Dear Anonymous Reviewer, Thank you for taking the time to provide feedback about your recent experience with our reception team. We are truly sorry to hear that your visit was frustrating and did not meet the standards we strive to uphold. We understand how important a positive and efficient reception experience is for our patients, and we deeply regret any inconvenience you may have faced. To help us address the issues you encountered and improve our services, we would appreciate it if you could share more details about your experience. Please email us at shmc.c82024@nhs.net with any specific concerns or incidents that occurred during your visit. Your feedback is invaluable in helping us ensure that all our patients receive the highest level of care and service. Thank you for bringing this to our attention, and we look forward to hearing from you soon. Sincerely, Anisah Raidhan Practice Manager
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Review titled Excellent Doctors registered here
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2023
My mum has always received excellent care from the Doctors at this surgery. The reception staff are kind and always happy to help. Thankyou. It's new phone line helps reduce the stress from trying to get an appointment when calling at 8am
Visited June 2023
Review titled Spinney Hill Medical Centre
Replied on 31 July 2023
Dear Patient, The practice appreciates your "Positive" feedback. Reception / admin staff & Clinicians continuously look at ways in improving patient experience. The new telephone system has been in place for nearly 2 years and has provided significant improvements in the way the calls are handled and dealt with. kind regards Spinney Hill Medical Centre