Spinney Surgery
The Spinney, Ramsey Road, St. Ives, Cambridgeshire, PE27 3TPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing Practice
Rated 5 stars out of 5
by Alice - Posted on 22 January 2025
After relocating and registering with this GP surgery, I wanted to leave a 5* review. The staff have been nothing but helpful, whether its been illness, baby vaccines or mental health appointments. I have used the online form with almost instant responses and an appointment the same day, if possible. Following an appointment today, they got straight in touch and booked me in with the nurse and there was no hassle in getting my prescription. Highly recommended to anyone needing a GP surgery
Visited January 2025
Spinney Surgery has not yet replied.
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Review titled Struggling with new system
by Bella1314 - Posted on 28 August 2023
I have been trying to use this new system, KLINIK, for two days and never felt so frustrated! I only wanted to make an appointment with a nurse for a blood test. There were so many questions to answer, and was told to ring 111 or 999? Tried again, and I just couldn't do it. I'm not stupid, but this has got the better of me, and I broke down in tears and gave up! I should have said that I have ordered my prescription online for years, went to sign in, and usually my username and password comes up automatically, it didn't this time and I haven't got it written down, so had to sign in as a new patient. Still couldn't find my way through this awful new system! Well then a different patient's name appeared on my screen with their medication list! Couldn't find my own, though! I will have to go into the surgery every time I want to make an appointment and drop off my prescription form. I'm not so daft - I do my shopping online, pay bills, online, banking, well everything. I don't think this is progress.
Visited August 2023
Provided by Care opinion
Spinney Surgery has not yet replied.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Carly lucken - Posted on 11 August 2023
Absolutely amazing doctor’s surgery. Not the first time I have contacted them worried about my toddler on a Friday afternoon and each time he is seen that afternoon so that I do not need to worry all weekend. I feel safe that my family are looked after and every member of staff I have encountered in the 7 years I have been a patient have been lovely, kind and caring. I cannot fault it.
Visited August 2023
Spinney Surgery has not yet replied.
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Review titled Confidentiality
Rated 2 stars out of 5
by Anonymous - Posted on 09 May 2023
The reception area provides no confidentiality. It echoes, and everyone can hear exactly who you are and what your problem is. I was informed by the receptionist that there are signs saying that if you want to speak privately to let them know (she did say that they are amongst the masses of information on the board), but they are not visible, and not within sight when speaking to the receptionist. I tried to speak to someone else in the waiting room in order not to hear what was being said, but the patient speaking to the receptionist could not hear her. Confidentiality is an essential requirement, and is not evident here. Perhaps receptionists could ask patients at the start of the conversation if they need to speak confidentially as I'm sure that many patients will have missed that sign. It needs to be visible and in front of the reception window.
Visited May 2023
Spinney Surgery has not yet replied.