Spital Surgery
1 Lancelyn Court Precinct, Spital Road, Bebington, Wirral, Merseyside, CH63 9JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring practice
Rated 5 stars out of 5
by John Owens - Posted on 17 May 2024
The surgery got me seen the day I called given the circumstances,from receptionist to GP cannot fault them. Really felt listened to and cared for.
Visited May 2024
Review titled Spital Surgery
Replied on 20 May 2024
Thank you Mr Owens, for submitting this review. Feeling "listened to" and "cared for" is our aim and we greatly appreciate you taking the time to share this compliment about the practice.
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Review titled Follow ups are few and far between these days.
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2024
Surgery asked for, and received my blood pressure details in February 2024, then failed to contact me, and left my medication exactly as it was, despite the readings being obviously higher. I'm not remotely impressed with the follow ups! I've been a patient since the first days of the surgery's existence, when there was only one G.P.there. He would be horrified at how lax they are about some things now!
Visited February 2024
Review titled Spital Surgery
Replied on 11 July 2024
f you feel that our service has not met with your expectations, please contact us using our formal communication channels by giving us your name and details. Thus giving us a fair opportunity to identify you as a service user and look into your concerns. Emma Hadwin
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Review titled Decreasing quality
Rated 2 stars out of 5
by Anonymous - Posted on 28 September 2022
This GP service was excellent when we joined the practice in 2013. Since Covid, this practice has resorted to complicated measures to ensure it is nigh on impossible to see a GP within 1 - 2 weeks. Mostly only telephonic appointments are offered, that too after filling in a complicated Patient Access form. I have had to seek direct hospital intervention on a number of occasions. Urgent prescription requests are not processed within 24 hours. It needs multiple phone calls to chase this up. This situation needs significant improvement.
Visited September 2022
Review titled Spital Surgery
Replied on 03 October 2022
If you feel that our service has not met with your expectations, please contact us using our formal communication channels by giving us your name and details. Thus giving us a fair opportunity to identify you as a service user and look into your concerns. We believe this would be mutually constructive and would enable us to glean any learning and make any service improvements where considered necessary. Emma Hadwin ( Practice Manager )