Spring Gardens Group Medical Practice
Providence Street, Spring Gardens, Worcester, Worcestershire, WR1 2BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice, there is just one GP that lets it down.
Rated 3 stars out of 5
by Anonymous - Posted on 08 April 2024
I don’t mind the practice on a whole, but there is one GP that I’ve seen on a couple of occasions over the last couple of years, and she always talks to me as if she’s talking down to me. Is quite abrupt and rude and answers in such a way that you end up feeling really silly for ever asking the question. As if you have the knowledge of a GP and should know the answers. Which isn’t the case, but I do however have knowledge over my own body and know when something isn’t right. It makes me not want to go to the doctors anymore incase the appointment is with this GP (usually I don’t get told who I am seeing/who is calling) because I always leave feeling like a nuisance and it’s just not a very nice experience overall. I’ve never had an issue with the reception staff not once. The waiting times are kinda annoying, you can wait up to an hour after your scheduled appointment time sometimes. I understand it’s a difficult job in a difficult sector but if you actively choose to work with people then you should know how to talk to people.
Visited April 2024
Spring Gardens Group Medical Practice has not yet replied.
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Review titled Gone to pot
Rated 3 stars out of 5
by Tony Davis - Posted on 09 January 2023
Trying to get to a doctor at this practice is very difficult,I needed a review of my prescription seems that this is impossible here you have to go and see other members of staff first the only person I have not seen is a doctor and cleaner,it used to be easy here not any more!
Visited January 2023
Review titled Spring Gardens Group Medical Practice
Replied on 09 January 2023
Dear Mr Davis We are sorry you were upset by being directed to our Clinical Pharmacist for the review of your prescription. Our clinical Pharmacists is the best person to advise you on medication. Our clinical Pharmacist is a valued member of our clinical team here at Spring Gardens and is the best person to advise you on medication issues. It will also be quicker to see one of our Clinical Pharmacists than one of our GPs currently. We apologise that this was not explained to you fully when requesting your appointment. We have a varied clinical team and a GP is not always the best person to see in certain circumstances which is why our reception staff are trained to ask a few more questions to patients than in the past. We thank you for your feedback and will remind our reception team to explain this more fully in future Kind Regards Spring Gardens Group Practice
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Review titled Good doctor
Rated 4 stars out of 5
by Sharon Knowles - Posted on 14 January 2023
I saw a new doctor and I have to say he was a really nice bloke he did understand some of my problems that I deal with daily and because its a specific problem he seemed to kn9w a bit about it so that really helped me I was impressed which is unlike me hahaha
Visited January 2023
Review titled Spring Gardens Group Medical Practice
Replied on 16 January 2023
Dear Patient Thank you so much for taking the time to leave this review. The GP you saw is one of our Junior GPs and this will be very much appreciated by him. Good reviews give all our team a boost on a dull January Monday Morning. thank you once again Spring Gardens Group medical Practice
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Review titled Can't book appointment
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
Can't book an appointment even when calling at 8.30 am, Lady on the appointment line is rude. Takes about 1 hour for them to answer the phone only to be told that they have no appointments. Someone needs to look into this surgery.
Visited December 2022
Review titled Spring Gardens Group Medical Practice
Replied on 16 December 2022
We do apologise that you found our reception staff rude and will look into this. Along with the rest of Primary care and indeed the whole NHS we are extremely busy at the moment. We are trying to cope with the normal winter pressures and this year many worried parents due to the concerns over the continued press alerts about StrepA. Please bear with us during this time, we are doing our best. Are you aware that you are able to call 111 who have access to some of our appointments if they deem this an Emergency as well as give you advice. You can also seek your local pharmacy for advice also. Please always let our reception staff know the problem as there are many other specialists they can book you in directly with other than the GP, including, physios, podiatrists, pharmacists, social prescribers and many more. Apologies once again, Spring Gardens Group medical practice.
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Review titled Unable to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
I have been trying to get an appointment for 1 week , I call every day at 8.30 and get put on hold, it usually takes a minimum of 45 min to 1 hour to answer and when they answer they I am told they have no appointments and try again tomorrow. I walked into surgery and it was empty but they would not let me book an appointment, I can't understand why I can't get an appointment. so frustrating, all that while my issues is getting worse.
Visited December 2022
Review titled Spring Gardens Group Medical Practice
Replied on 16 December 2022
Dear Patient, we sincerely apologise about the difficulties you are having getting an appointment. You may have read in the press GP surgeries and indeed the whole NHS we are extremely busy at the moment. We are trying to cope with the normal winter pressures and this year many worried parents as well, due to the concerns over the continued press alerts about StrepA. Please bear with us during this time, we are doing our best. Are you aware that you are able to call 111 who have access to some of our appointments if they deem this an Emergency as well as give you advice or direct you to another health professional as suitable. You can also ask your local pharmacy for advice. Please always let our reception staff know the problem as there are many other specialists they can refer you directly to, other than the GP; physios, podiatrists, pharmacists, social prescribers and many more. GPs are not always the only person to see for a problem. Apologies once again, Spring Gardens Group medical practice.
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Review titled Unable to get appointment- Even when calling @ 8.30
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
I called the spring gardens appointment line at 8.30 am was put on hold, when they answered @ 9.21 am told me there were no appointments and to try again tomorrow, the same thing happened and it's been 4 days and I was unable to get an appointment. Rude Staff on the phone
Visited December 2022
Review titled Spring Gardens Group Medical Practice
Replied on 16 December 2022
Dear Patient we do apologise that you found our reception staff rude and will look into this. They are though under a lot of pressure at this time and normally try their best to accommodate everyone. Along with the rest of Primary care and indeed the whole NHS we are extremely busy at the moment. We are trying to cope with the normal winter pressures and this year there is the added pressure of many worried parents due to the concerns over StrepA, as highlighted in the press. Please bear with us during this time, we are doing our best. Are you aware that you are able to call 111 who have access to some of our appointments, if they deem this an Emergency and can also give you advice. You can also ask the pharmacy for advice. Please always let our reception staff know the problem as there are many other specialists they can book you in directly with, other than the GP, including, physios, podiatrists, pharmacists, social prescribers and many more. Apologies once again, Spring Gardens Group Medical Practice.
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Review titled very disappointed, do not recommend
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
You call for hours and no one answers, and if you go to them to schedule an appointment, the people at the reception tell you that they can't schedule you, you have to call
Visited November 2022
Review titled Spring Gardens Group Medical Practice
Replied on 17 November 2022
Dear patient We are very sorry that you are disappointed with our service. We do have an option for you to request a call back when the phone lines are particularity busy. The busy times are always first thing in the morning. We are aware that we have a lot of illness among our staff at the moment and also a couple isolating once again as testing COVID positive. This does have a knock on effect and we apologise if you have had to wait longer than normal. Our staff do try to answer the phones as quickly as possible. As an alternative 111 can help with minor problems and can book directly into our appointment book if you urgently need to see a Clinician, following their triage of your problem. I am sorry you could not book an appointment in person at the desk. You should be able to do this and we will remind the reception staff that advance appointments are available. The exceptions to this may be if you require a particular Clinician or one the same day. Once again accept our apologies. Kind Regards Spring Gardens Group Medical Practice