Spring Hall Group Practice
173C Spring Hall Lane, Halifax, West Yorkshire, HX1 4JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Amanda Rumak - Posted on 12 January 2025
Had an appt early jan and within a week 2 referrals processed and both appt attended by Monday 13 th Jan 25 Great service and credit where it’s due !!!
Visited January 2025
Review titled Spring Hall Group Practice
Replied on 15 January 2025
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had such a smooth experience with your appointments and referrals. Our team works hard to ensure timely and efficient care, and it’s wonderful to know that our efforts made a difference for you. We truly appreciate your recognition—your support means a lot to us!
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Review titled Great physiotherapist
Rated 5 stars out of 5
by Amanda - Posted on 02 January 2025
Saw him today and he actually listened . No time limit and no assumptions . We formulated a plan and have already had my referral within 2 days . Fabulous unexpected time scale
Visited January 2025
Review titled Spring Hall Group Practice
Replied on 05 January 2025
Thank you for sharing your positive experience. We are delighted to hear that you felt listened to and supported throughout your visit. It’s great to know that the plan you formulated together was effective and that the referral process exceeded your expectations in terms of speed. We are especially pleased to hear that the use of ARRS (Additional Roles Reimbursement Scheme) staff worked well for you, ensuring you saw the right clinician at the right time, in this instance the first contact physiotherapist,. Your feedback reaffirms our commitment to providing patient-centered care that is both efficient and collaborative. Thank you for taking the time to let us know – it means a lot to the team
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Review titled Follow computer without question
Rated 3 stars out of 5
by Rachael - Posted on 14 October 2024
Get instructions from call staff for appointments that simply do not make sense, and replies are 'I'm following protocol.' I have lost my voice a bit and need antibiotics for a chest infection - why does this need an appointment at a respiratory specialist clinic the other side of town?! It doesn't require a specialist doctor. No explanation - other than one word, 'protocol', is the worst and leaves me feeling its a mistake as soo many already made for similar reasons - following protocol.
Visited October 2024
Review titled Spring Hall Group Practice
Replied on 14 October 2024
Thank you for your feedback regarding your recent experience with our service. I apologize for the frustration you’ve felt, especially in light of your current health issues. The respiratory hubs have been established specifically to address a range of respiratory conditions, particularly as we head into the winter months when these issues can increase significantly. Our goal is to relieve pressure on GP appointments and ensure that patients receive the appropriate care in a timely manner. I understand that it can be frustrating to be directed to a specialist clinic when you feel your needs could be met by a different provider. The decision to refer patients to these hubs is based on protocols designed to ensure that all respiratory concerns are handled effectively, especially during busy periods. This process helps us allocate resources more efficiently and prioritize patient care. I appreciate your understanding as we navigate these challenges. Your feedback is invaluable, and we will continue to evaluate our protocols to improve communication and patient satisfaction. If you have further questions or concerns, please feel free to reach out.
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Review titled Brilliant doctor
Rated 5 stars out of 5
by Shamila - Posted on 15 October 2024
I had an appointment with a doctor (azeem) at Springhall surgery for my autistic daughter. She had a bad reaction to swimming. Dr listened and understood my concerns instead of rushing me like most other doctors have done. He was gentle and understanding with my daughter and for my daughter this was a good experience. I discussed a number of issues my daughter has with her health etc and Dr gave me the time to discuss this whereas previously doctors have told me they can only discuss 1 issue per appointment. This makes it hard to bring my ASD child to multiple appointments in the week especially when it can all get sorted in the same appointment. Thank you to Dr . I hope this feedback is passed back to you.
Visited October 2024
Review titled Spring Hall Group Practice
Replied on 16 October 2024
Thank you so much for taking the time to share your kind words and thoughtful feedback. We are delighted to hear that Azeem was able to provide the care and support your daughter needed during your recent visit to Springhall Surgery. It’s incredibly important to us that every patient, especially children with specific needs like ASD, feels heard and comfortable. We understand how challenging it can be to manage multiple appointments, and we are pleased that Azeem was able to address your concerns in one visit. Your feedback highlights the type of compassionate care we strive to offer, and we will make sure it is passed along to Azeem and the rest of the team. Thank you again for your thoughtful words, and we wish you and your daughter all the best. If you need further assistance, please don't hesitate to reach out
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Review titled Great practice
Rated 5 stars out of 5
by Donna Davison - Posted on 15 September 2024
My daughter has been seen by many Dr's, however this dr was very sympathetic, showed alot of empathy and reasured my daughter the Dr's will do everything they can to resolve this. The Dr also expressed no one thinks she is lying as evidence has been seen. I have asked for this dr to be added to amelias records moving forward so amelia sees only her.
Visited September 2024
Review titled Spring Hall Group Practice
Replied on 16 September 2024
Thank you so much for your kind words, Donna. We're truly grateful to hear that your daughter had such a positive experience, and it's wonderful to know that she felt reassured and understood. Providing empathetic and compassionate care is our priority, and we're glad it made a difference for your daughter. We'll make sure your request for continuity with this doctor is noted where possible going forward.
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Review titled Ok practice
Rated 3 stars out of 5
by Helen - Posted on 28 September 2024
Have been happy with this practice up until this appointment. Didn’t read my notes. I was want hrt patches. Was prescribed the wrong dosage as I said I was on 3 pumps of gel and I got equivalent doses of 1 pump. Then didn’t know I had a coil fitted for progesterone earlier that year.
Visited September 2024
Review titled Spring Hall Group Practice
Replied on 06 October 2024
I am sorry you have had this experience however I am unable to review your records as I don't have your full details. If you would like to discuss this further please contact the Practice to arrange an appointment with the Practice Manager
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Review titled Exception Service
Rated 5 stars out of 5
by Rachel - Posted on 24 September 2024
My experience at Rosegarth today was extremely efficient. After a positively thorough telephone appointment this morning, I had my urine tested, two sets of blood taken and two tests supplied to be completed tomorrow. I was listened to, treated with care, and given astonishingly speedy treatment. Thank you.
Visited September 2024
Review titled Spring Hall Group Practice
Replied on 06 October 2024
Response posted Thank you very much for taking the time to post your review. Your comment will be passed to the relevant staff member who I am sure will be happy to hear your comments. It will also be discussed across the wider team in our Practice Meeting
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Review titled Nice receptionist
Rated 4 stars out of 5
by Iqraa Ishfaq - Posted on 20 September 2024
Spoke to receptionist and she was the most kind receptionist i have come across. Very reassuring and took her time
Visited September 2024
Review titled Spring Hall Group Practice
Replied on 06 October 2024
Thank you very much for taking the time to post your review. Your comment will be passed to the relevant staff member who I am sure will be happy to hear your comments. It will also be discussed across the wider team in our Practice Meeting.
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Review titled Best health consultation ever
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2024
Met Dr sc for my health appointment. I was amazed by his advice about health management and his explanation about cancer risk and how to avoid these. Dr sc’s professional demeanour and expert advice has changed my incorrect perceptions on looking after my health. Many thanks to him.
Visited August 2024
Review titled Spring Hall Group Practice
Replied on 01 September 2024
Dear Patient Thank you for your kind words. I’m glad you found our health appointment helpful and informative. Your positive feedback means a lot, and Dr Cleasby is pleased that the consultation helped clarify some important aspects of looking after your health.
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Review titled Shocking Service
Rated 1 star out of 5
by Nader nasserghasri - Posted on 25 July 2024
After being discharged from hospital had to ring the practice to remind them to have a look at my discharge letter and address my low blood pressure, was told I will get a 24 hour monitor to wear and check my blood pressure,after a week still nothing, rang the practice and waited half a day to be told their systems are down, as usual was told to go to Aand E, they seem to be there just to keep buffing patients away, today the excuse was the system is down.Ridiculous.
Visited July 2024
Review titled Spring Hall Group Practice
Replied on 01 September 2024
Thank you for taking the time to leave this response I am aware we have spoken to you regarding this and have dealt with all of your issues including explaining the referral for the 24hr. blood pressure monitoring was to an external provider. I trust that this is now resolved.