Spring Hill Medical Centre
Phil Collins Way, Arley, Coventry, West Midlands, CV7 8FDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service who don't care about patient
Rated 1 star out of 5
by Anonymous - Posted on 19 September 2024
I had a difficult experience trying to book an appointment as the first caller for 45 minutes. I feel frustrated that my complaints were not properly addressed. I also felt dismissed and unsupported when my mental health issues were not taken into consideration during interactions with the staff. Additionally, I have concerns about the lack of thorough investigation into my health issues and the repetitive prescription of the same medications over the years. I hope to find a more understanding and proactive healthcare provider in the future. 200% don't recommend spring hill was lovely over 15 years ago
Visited February 2024
Spring Hill Medical Centre has not yet replied.
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Review titled Excellent Staff
Rated 5 stars out of 5
by Robin - Posted on 03 August 2023
I personally have had excellent experiences at this surgery. While it would be nice to pre-book appointments, my daughter and I have never struggled to be seen when needed. The doctors are very attentive and sympathetic, and the nurses always excel and are very kind. It's a clean and pleasant space, with good services; iapt, pharmacist, dietician, etc., and very conveniently located. I want to particularly thank the reception and admin team, as I know it is a thankless job. I've witnessed them being yelled at or mistreated, and it's why it's important to me to thank them. They always go above and beyond, and always are very informative and friendly, and I appreciate how professional they are, even when things are difficult. Thank you to all involved at the surgery.
Visited August 2023
Spring Hill Medical Centre has not yet replied.
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Review titled Friendly and efficient
Rated 5 stars out of 5
by ALAN MADDISON - Posted on 06 July 2023
Very thoughtful and kind in approach.Listened and explained how to resolve issue.Very personable and professional.I brought up how people are rude when in practice. Which isn’t deserved and is unacceptable .Please respect your local practice and gp.
Visited July 2023
Spring Hill Medical Centre has not yet replied.
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Review titled Very poor service.
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
Referral sent from another health care service to make a hospital follow-up appointment. 6 weeks later on contacting Springhill to ask about how long it would be. Informed the Referral was lost and it was up to me to get another one. Shocking service.
Visited June 2023
Spring Hill Medical Centre has not yet replied.
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Review titled All the team at springhilk
Rated 4 stars out of 5
by david ensell - Posted on 29 June 2023
All the team that helped during my recent illness.they were first class.the only difficulty that could be to make improvements with the tlephone answering systems especially when in comes to booking surgery appointments.
Visited June 2023
Spring Hill Medical Centre has not yet replied.
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Review titled Very poor communication
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2023
This practice would benefit greatly from training in communication skills and patient centred care. Staff are making wrong and potentially dangerous decisions regarding patient care. Particularly where clinical reasoning should be involved in the decision making. To make things worse communication is very poor. Interrupting whilst a patient is trying to explain, not listening and showing no empathy what so ever. Also failing to escilate a complaint appropriately or seek advice from appropriate professionals to make clinically informed decisions. Very poor experience from this practice
Visited June 2023
Spring Hill Medical Centre has not yet replied.
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Review titled Satisfied Patient
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
Dealt with reception today, no need to go further. Both my wife and I fully appreciate the services of our local practice.
Visited May 2023
Spring Hill Medical Centre has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 04 May 2023
Given the vast amount of pressure that GP and primary care services are under at present I’ve never been let down by Spring Hill. If they cannot give me an appointment they can signpost me elsewhere. They have been wonderful with my children and the doctors we have seen are always generous with their time and care. Having worked in the profession myself, I can fully appreciate how hard they’re all working in such unpredictable times. Ever growing population in and around the area and therefore an increase in demand for services leaves people without the appointments they need, but I believe Spring Hill do their utmost to cater for this with what they have available. I do wish I could book non emergency appointments in advance but who’s to say what’s emergency and what’s not. This leaves me with aliments that I do not feel are worthy of emergency appointments being left untreated and I’d imagine this isn’t solely down to Spring Hill but NHS wide. Nonetheless all in all a great surgery with lovely doctors and supportive staff
Visited May 2023
Spring Hill Medical Centre has not yet replied.
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Review titled Terrible practice avoid at all costs
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
You can never get an appointment even when ringing at 8am in the morning. When Ringing at 8am you are normally caller number 50 in the queue then when you do eventually get through it’s either they’ve got no appointments left or you wait all day for a phone call back and if you miss the call that’s it youve missed it. It’s never face to face appointments anymore.
Visited April 2023
Spring Hill Medical Centre has not yet replied.
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Review titled Great Service from Nurse
Rated 4 stars out of 5
by Anonymous - Posted on 22 March 2023
I have just had a health check with the nurse at this practice and the service received was fantastic. The nurse was thorough and extremely helpful and reassuring and I am very pleased with the care received. Thank you!
Visited March 2023
Spring Hill Medical Centre has not yet replied.