Spring Hill Practice
Belfast Road, London, Greater London, N16 6UHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled head nurse was lovely
Rated 1 star out of 5
by Lilian Vetch - Posted on 03 October 2024
I was treated by the head nurse at the practice and I found him really effecient. He called me when I forgot my appointment. I’ve had a lot of blood taken over my life ans it was the first time I never felt a pain of injection ! Amazing ! He was also very calm and generous with his time adding a few blood tests because I’m anaemic and needed to check on my iron and B12. But he was diligent on check with the doctor which I respected because it costs the NHS money and that’s tax payers money. But I needed the extra tests done because anaemia is not fun!
Visited October 2024
Review titled Spring Hill Practice
Replied on 03 October 2024
Dear Lilian, Thank you for sharing your experience with us! We are glad to hear that our head nurse made such a positive impression and that you found his care both efficient and thoughtful. It is great to know that the injection was painless and that he took the time to address your anaemia concerns with additional tests while being mindful of the process. We always aim to provide compassionate and thorough care, and it is wonderful to hear that you felt well looked after. If you need any further support, we are always here for you. Wishing you the best with your ongoing treatment! Kind regards, Agnieszka Polej Deputy Manager
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Review titled Great Practice Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2024
I went for my flu vaccine. As always, the practice nurse explains everything in a way I understand. He has an amazing manner and gives fabulous advice. Very professional and caring manner. Highly recommend him and a great asset for the practice
Visited October 2024
Review titled Spring Hill Practice
Replied on 28 October 2024
Dear Patient, Thank you for your positive feedback! We are glad to hear that our nurse made your flu vaccine experience comfortable and informative. We will be sure to share your kind words with him. Thank you again for your recommendation! Best wishes, Agnieszka Polej Deputy Manager
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Review titled Great practice
Rated 5 stars out of 5
by Sacha - Posted on 01 October 2024
Honestly I hate getting blood tests done but whenever it's that lovely lady it's amazing. She is an absolute asset to the service. She is warm, calm, friendly and gentle. I recommend. Thank you for another positive experience today. making me feel relaxed. Absolutely legendary service ❤️
Visited October 2024
Review titled Spring Hill Practice
Replied on 03 October 2024
Dear Sacha, Thank you so much for your heart-warming review! We are happy to hear that our nurse made your blood test experience so positive. It is wonderful to know that her warm, calm, and friendly demeanour helped you feel relaxed. We truly appreciate your kind words and recommendation. Your feedback means a lot to us, and we’re grateful to have such a dedicated staff. Best wishes, Agnieszka Polej Deputy Manager
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Review titled Proactive practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2024
I've been having health issues since summer. The doctors and nurse have been very helpful in helping me recover and return to my well state. I've also been seen on the day, as opposed to waiting for days to be seen, and this helped to diagnose and help with the recovery faster. I would recommend this surgery.
Visited October 2024
Review titled Spring Hill Practice
Replied on 28 October 2024
Dear Patient, Thank you for sharing your experience! We are happy to hear that our team of clinicians has been able to support your recovery and help you return to good health. We’re also glad to hear that our same-day appointments have been helpful in supporting your diagnosis and recovery. Thank you for your kind words and recommendation—this really means a lot to us! Kind regards, Agnieszka Polej Deputy Manager
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Review titled Excellent GP Service
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2024
The practice is very hands on with their care and care packages tailored towards my Sickle Cell diagnostic. I am extremely satisfied with the joined up services between the hospital consultant and the GP service. My latest experience was informing for me with the senior nurse to understand that my care is for my to have à good result with the issues I present with .bottom line good at what they do for me.
Visited October 2024
Review titled Spring Hill Practice
Replied on 28 October 2024
Dear Patient, Thank you for sharing your experience with us. We are pleased to know that our approach has been supportive of your care. Coordinated communication between all the teams involved in your care is something we prioritise, so it is good to hear that it has made a positive impact. It is also great to know that our senior nurse provided the insight you needed, helping you feel genuinely cared for along the way. Thank you again for your heartfelt words. Kind regards, Agnieszka Polej Deputy Manager
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Review titled Good
Rated 5 stars out of 5
by Shainbanu - Posted on 26 September 2024
It was a very nice with the nurse and he helped me a lot and was gentle with my skin. Following this,he gave me helpful advise and it was an oval a great experience
Visited September 2024
Review titled Spring Hill Practice
Replied on 03 October 2024
Dear Shainbanu, Thank you for your wonderful review! We are glad to hear that you had a positive experience with the nurse. It’s great to know that he was gentle and provided you with helpful advice. Your comfort and care are our top priorities, and we appreciate you taking the time to share your feedback. Thank you again! Best wishes, Agnieszka Polej Deputy Manager
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Review titled Insensitive nurse
Rated 3 stars out of 5
by Anonymous - Posted on 05 September 2024
I was asked to come in for the NHS health check. I was given no information ahead of time of what would be done in this check and I left feeling that I was just being checked to add to some stats rather than being cared for. I didn’t know that I was going to be weighed or that the weigh in was going to be used to calculate my BMI. I have dysmorphia and I try to avoid things like this because it sends me down a bad path. I haven’t seen the BMI since high school where it first traumatised me. I tried to tell the nurse that I had dysmorphia and to please stop using language like “overweight” and “obese” and he just continued along and tried to remedy things by comparing my weight now to my last weigh in to show that I have lost weight and said that if I “worked a little bit harder” I could get in the “normal” range. The reason I have lost weight is because I haven been very depressed and I pretty much stop eating when I’m depressed. Not because I’ve been really active and healthy. How much more depressed do I need to be to get my weight down that last bit??? I think this nurse could do with some training around how to talk to women about their bodies.
Visited September 2024
Review titled Spring Hill Practice
Replied on 07 September 2024
Dear Patient, Thank you for sharing your feedback with us. We sincerely apologise that your recent experience did not meet your expectations and that you felt the nurse was not sensitive to your concerns. As part of the NHS Health Check, it is important to assess weight and BMI and discuss any necessary interventions to support overall health. However, we understand that this topic can be sensitive, and we are truly sorry that this was not handled in a way that felt supportive to you. The nurse has reflected on your comments and will be more mindful in the future of the sensitivities surrounding discussions about weight and BMI, particularly when individuals express concerns about the impact of such conversations. We want to reassure you that the NHS Health Check is not just a statistical exercise but a valuable assessment of your overall health. Its purpose is to help identify potential underlying health conditions early, allowing us to provide the necessary support and interventions to improve your well-being. We are also reviewing how we provide information about what to expect during these checks to ensure all patients feel prepared and comfortable. Thank you again for your valuable feedback; it helps us improve our services and ensure every patient feels cared for and respected. Kind regards, Agnieszka Polej Deputy Manager
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Review titled Excellent patient experience
Rated 5 stars out of 5
by Tejasbhai Patel - Posted on 05 September 2024
Very professional, and friendly. Addressed all questions I had and appointments were scheduled in a timely manner.
Visited September 2024
Review titled Spring Hill Practice
Replied on 06 September 2024
Dear Tejasbhai Patel, Thank you so much for your kind words! We are happy to hear that you found our team professional and friendly. It's always our goal to provide clear answers to your questions and ensure that appointments are scheduled promptly. If there's anything else you need, please don't hesitate to reach out. Kind regards, Agnieszka Polej Deputy Manager
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Review titled Outstanding and Exceptional Support from a Wonderful Nurse
Rated 5 stars out of 5
by Eleana - Posted on 26 September 2024
I wanted to take a moment to express my sincere gratitude for the outstanding care and support you provided during my recent visit to the GP practice. Your kindness and helpfulness made a world of difference to me. The advice you gave was incredibly valuable, and I appreciate the time you took to listen to my concerns and guide me through the best options for my health. Knowing I can reach out for support at any time is reassuring, and I feel fortunate to have had such a positive experience thanks to your professionalism and compassionate care. Thank you again for the exceptional service you delivered. It's clear you go above and beyond for your patients, and it makes a real impact.
Visited September 2024
Review titled Spring Hill Practice
Replied on 26 September 2024
Dear Eleana, Thank you so much for your heartfelt and thoughtful message. It truly means the world to us to know that the care and support our nurse provided positively impacted your experience. I will be sure to share your wonderful words with our nurse. Thank you again for your kind words, and wishing you continued good health and wellness! Best wishes, Agnieszka Polej Deputy Manager
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Review titled Excellent Care
Rated 5 stars out of 5
by Iain - Posted on 18 September 2024
Great level of care and attention to detail. Friendly helpful and reassuring at all times. Expedited treatment and followed up as promised. Thank you!
Visited September 2024
Review titled Spring Hill Practice
Replied on 18 September 2024
Dear Iain, Thank you so much for your kind words and 5-star rating! We are happy you felt well cared for and supported throughout your treatment. Your feedback is incredibly rewarding and motivates us to continue providing the best possible care. I will be sure to share your comments with the team. Kind regards, Agnieszka Polej Deputy Manager