Spring House Health
Spring House Site, Ascots Lane, Welwyn Garden City, Hertfordshire, AL7 4HLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding Practice
Rated 5 stars out of 5
by Peter Reeves - Posted on 23 October 2024
I recently had the pleasure of visiting Spring House Medical Centre, and I can confidently say it was an outstanding experience! From the moment I walked in, the staff was welcoming and attentive. The facility is clean, modern, and equipped with the latest technology. My appointment was on time, and the healthcare professionals took the time to listen to my concerns and answer all my questions. Their approach to patient care is both thorough and compassionate, making me feel valued and understood. I also appreciated how organized the follow-up process was, ensuring I had everything I needed after my visit. It’s evident that the team at Spring House Medical Centre truly cares about their patients. Highly recommend this centre for anyone looking for excellent medical care!
Visited October 2024
Spring House Health has not yet replied.
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Review titled Not impressed
Rated 2 stars out of 5
by Terry Conway - Posted on 20 August 2024
Just moved house which unfortunately was just outside of the catchment area of my previous surgery so I had to find a new GP. I chose Spring Health as the reviews looked very good and the website said it was accepting new patients out of area and for my post code. Four weeks later after several calls, somebody rang to say I may not be eligible because of the catchment area boundaries but she would check and let me know. She didn't bother to call back so I checked again and was told I may have to wait for another couple of weeks. I asked was the problem anything to do with where I lived and was told immediately, yes I wasn't in the catchment area. Why did it take 4 weeks and multiple phone calls. So not a complaint against the surgery which I believe is very good, but my wife who is vulnerable and I are without a GP due to incorrect NHS website information and delays from back office staff. Poor show.
Visited August 2024
Review titled Spring House Health
Replied on 30 August 2024
Dear Mr Conway, thank you for taking the time to leave feedback. I am sorry that you have had this issue. We have raised the issue with the website provider and they are looking into why it showed Spring House Medical Centre as accepting patients living in your area. Thank you for highlighting this issue to us. Spring House are accepting patients within our catchment area and the team are working hard to get patients registered as soon as possible after receiving the paperwork. I have spoken with the team to ensure if there are any registration issues they are dealt with promptly. We take all feedback seriously and review regularly to help improve our services to patients. Kind regards Natalie Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
Normally can get appointment and extended hours make it easier for an appointment with working hours.
Visited June 2023
Spring House Health has not yet replied.