Spring House Surgery
555 Chorley Old Road, Greater Manchester, Bolton, Lancashire, BL1 6AFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Spring House Surgery.
Reviews
-
Review titled Has something changed?
Rated 3 stars out of 5
by Lynsey O’Sullivan - Posted on 02 January 2025
We haven’t been with the surgery very long, only 6 months. But our initial impression was very positive. However today, my husband was spoken to extremely rudely by the receptionist on the phone. I understand it is a pressured time of year, but when an adult male is ringing about their mental health-to be spoken to so cruely is unacceptable in my opinion. The surgery marketing asks for patients to be kind and courteous to reception staff, surely this should work both ways? I’m appalled by the reception staffs manner today ( 2/12/25)
Visited January 2025
Spring House Surgery has not yet replied.
-
Review titled Getting worse!
Rated 2 stars out of 5
by Dean Taylor - Posted on 08 August 2024
This has been my family doctors for over 50 years. But its ridiculous how even a simple phone call is like pulling teeth. I've been trying to get through now for 3 weeks! I get to no1 in the line and the phone gets hung up. You ring back straight away and your 5th in the line. I was due injections 4 weeks ago! Still can't get a answer then you go on the app never any appointments. The last 2 or 3 times I've been into the surgery there's never anybody in but there's no appointments! How! It's ridiculous and clearly badly run. I actually give up and will just carry on with the pain and no injections. How have gone so wrong at this Gp
Visited August 2024
Spring House Surgery has not yet replied.
-
Review titled no reply to telephones
Rated 3 stars out of 5
by Anonymous - Posted on 17 May 2024
I got a call from the nurse at 9.40am and asked to return the call. I have been trying to call for the last 2 hours and constantly been at number 5 in the queue without the queue falling. My husband also tried to call for me and he just gets cut off. I am also unable to book the appointment on line. The telephone service is very poor. How are we supposed to return calls if our calls are not answered?
Visited May 2023
Spring House Surgery has not yet replied.