Spring House Surgery
555 Chorley Old Road, Greater Manchester, Bolton, Lancashire, BL1 6AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled no reply to telephones
Rated 3 stars out of 5
by Anonymous - Posted on 17 May 2024
I got a call from the nurse at 9.40am and asked to return the call. I have been trying to call for the last 2 hours and constantly been at number 5 in the queue without the queue falling. My husband also tried to call for me and he just gets cut off. I am also unable to book the appointment on line. The telephone service is very poor. How are we supposed to return calls if our calls are not answered?
Visited May 2023
Spring House Surgery has not yet replied.
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 31 December 2022
Appalled, rang at 10.45am on 23/12 as housebound mum who lives a minute away from surgery is showing signs of a UTI which she often has succumbed to in recent weeks. To avoid a hospital visit via ambulance especially at this time, we asked for either antibiotics she has had before or an appointment. Anyone who has an elderley relative knows how this can escalate. Told by the receptionist that we need to either call 111 or the out of hours after 6.30pm as there are no appointments available. How was my mum assessed? By someone who had no medical training whatsoever! We know the signs and as they are now not open till Weds, we have to hope she does not deteriorate. She suffers from a multitude of heart and kidney conditions. No wonder A&E are on their knees, GPs need to not allocate responsibility to assess a patient to someone untrained, something which a few seem to relish. Very upset as a quick assessment now could mean the difference between staying in her own home or attending hospital via ambulance. We would have happily popped round with a sample to test but the untrained individual had a script and stuck to it, no matter the possible consequences.
Visited December 2022
Spring House Surgery has not yet replied.
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Review titled Poor service - unreasonable processes
Rated 1 star out of 5
by June - Posted on 29 November 2022
Called yesterday as recently had surgery and feeling very unwell. Asked for a phone appointment as suspected this would be quicker. Explained the situation and told appointment 2 weeks later 12th December. Told to call at 8.00am if I wanted an earlier appointment. I called surgery today, dead on 8.00am, I was 12 in the queue. I waited for the operator to be told no appointments and to ring back at 1.00pm! Extremely poor service and so frustrating. What does the working person do who can’t simply drop everything. Don’t want to go to a&e to block up emergency services! So we struggle on feeling like rubbish! Time to think of a process that works for the patients !
Visited November 2022
Spring House Surgery has not yet replied.
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Review titled Poor service - unreasonable processes
Rated 1 star out of 5
by June - Posted on 29 November 2022
Called yesterday as recently had surgery and feeling very unwell. Asked for a phone appointment as suspected this would be quicker. Explained the situation and told appointment 2 weeks later 12th December. Told to call at 8.00am if I wanted an earlier appointment. I called surgery today, dead on 8.00am, I was 12 in the queue. I waited for the operator to be told no appointments and to ring back at 1.00pm! Extremely poor service and so frustrating. What does the working person do who can’t simply drop everything. Don’t want to go to a&e to block up emergency services! So we struggle on feeling like rubbish! Time to think of a process that works for the patients !
Visited November 2022
Spring House Surgery has not yet replied.