Springfield House
275 Huddersfield Road, Oldham, Lancashire, OL4 2RJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prompt appointment
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2024
We attended the surgery for our annual flu vaccinations. We were seen promptly and efficiently. The staff were helpful and friendly. Well done.
Visited October 2024
Springfield House has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Danielle howe - Posted on 18 September 2024
I have been with the practice since birth, I have recently given birth to my first child. First of all I rang the practice a few days after giving birth hoping to get an appointment for my child ( I was told by midwife’s I could attend my doctors with my child if I’m registered there without needing to register them). The receptionist was very rude saying I would have to go down to the practice to register her ( around 7 days post birth) and then the day after I would get an appointment. This just blew my mind, with a newborn I was told at the hospital I should be offered a same day appointment. To make things worse I waited for my Post birth check to be told that I now live out of the catchment area (even though when I do a search online it says my postcode is within the catchment) So now I’m left having to change doctors and I’m currently struggling I can totally understand how this practice misses the most vunerable people in society!
Visited September 2024
Springfield House has not yet replied.
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Review titled The worst GP ever!
Rated 1 star out of 5
by Galina - Posted on 28 May 2024
The receptionist rude, thinking she is qualified to decide whats urgent and whats not! No chance to book an appointment for myself, now they wont book for a child too! Giving me an appointment after 1 month! I dont feel well now not in a month time! Also if it has to be urgent to book it i will go to A&E not calling the GP! Ridicilous attitude! They should be there to serve the people and not refusing medical care!
Visited May 2024
Review titled Springfield House
Replied on 30 May 2024
Hi Galina Thank you for your feedback and speaking with me today I am sorry that you felt dissatisfied with our service and pleased the matter is now resolved Susan Complaints Manager
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Review titled Disgusting and Unsafe Practice
Rated 1 star out of 5
by Anonymous - Posted on 12 January 2024
The practice has some appalling receptionists who are quick to jump to conclusions. They are unhelpful and have shocking attitudes and then wonder why patients get frustrated with them. Since when has it been ok to speak to patients like something they have stood in? I hope I never have the misfortune of having to speak to these individuals again. As for the GPS, well they must’ve been to the same place as the receptionists to learn how to speak to people! A tip for people working here: Speak to people how you would like to be spoken to!
Visited January 2024
Review titled Springfield House
Replied on 15 January 2024
Dear Patient, thank you for taking the time to submit your feedback. If I could ask you to contact the practice to discuss your concerns further on 0161 667 2480 and ask to speak to the Complaints Manager
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Claire - Posted on 06 January 2023
Very happy with the care provided by Springfield House. Registered for 8 years as a patient- both children also registered (7 year old and 6 month old). One very minor issue in 8 years, which resulted in me being given advice to attend A&E (which was not appropriate for the situation) however this can be easily forgiven due to “crossed wires” between myself and the receptionist. GP’s and staff are brilliant. As with any surgery you have to ring at 8am, where possible, for an emergency appointment and be prepared to keep ringing until the lines clear enough for you to join the queue. I phoned 69 times to get our latest appointment (ring- redial, and repeat) but I joined the queue within 5 minutes and spoke to a receptionist within 7 minutes which, in the current climate, is nothing short of miraculous! Similar experience each time I have had to ring for an on the day appointment. Calls are answered much faster in the afternoon so, if it’s not an emergency appointment then you are better to ring later on or use the online service. Apart from the one occasion mentioned, I have always been given either an appointment on the day or a call back from the on-call GP after their morning surgery (10-11am). No problems with routine appointments to date. All in all this surgery does a marvellous job at a time when primary care services are absolutely stretched beyond belief. If only the CCG would push to reopen the walk in centre to take some of the pressure away from practices by providing an overflow service for emergency appointments!! Thank you for your continued care.
Visited January 2023
Review titled Springfield House
Replied on 09 January 2023
Thank you very much for your comments, we really do appreciate them From all the team at Springfield House
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Review titled Not fit for purpose
Rated 1 star out of 5
by Catherine Willoughby - Posted on 19 December 2022
I wouldn't even bother trying to get an appointment. The advice is always the same. You need to attend A&E.. So now A&E is to be used for a course of antibiotics rather than your GP surgery.
Visited December 2022
Springfield House has not yet replied.
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Review titled GP practice going downhill
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2022
Tried to book a appointment on 21st Nov at 0800, dialled the surgery 23 times, I kept getting engaged tone for 2 rings then cut off. At 0930 I then took myself to the surgery I needed a appointment I was told by receptionist appointments had gone for today, but try later for a telephone consultation. At 11.50 I rang the surgery and got the usual message I was 5th in the queue. On having my call answered I was told a doctor had rang in sick, the surgery was really busy and there would be no telephone consultations. This practice is getting harder and harder to get an appointment, you can't even book online as it says appointments only for smears with the nurses.
Visited November 2022
Review titled Springfield House
Replied on 28 November 2022
Dear Patient Thank you for your feedback Sorry we could not contract you direct as you wrote your review as anonymous. When you are booking an appointment online you have general on the left and only smears to book on the right. Click on general and you can book a GP appointment if one is available Regards Springfield House