Springfield House
275 Huddersfield Road, Oldham, Lancashire, OL4 2RJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prompt appointment
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2024
We attended the surgery for our annual flu vaccinations. We were seen promptly and efficiently. The staff were helpful and friendly. Well done.
Visited October 2024
Springfield House has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Danielle howe - Posted on 18 September 2024
I have been with the practice since birth, I have recently given birth to my first child. First of all I rang the practice a few days after giving birth hoping to get an appointment for my child ( I was told by midwife’s I could attend my doctors with my child if I’m registered there without needing to register them). The receptionist was very rude saying I would have to go down to the practice to register her ( around 7 days post birth) and then the day after I would get an appointment. This just blew my mind, with a newborn I was told at the hospital I should be offered a same day appointment. To make things worse I waited for my Post birth check to be told that I now live out of the catchment area (even though when I do a search online it says my postcode is within the catchment) So now I’m left having to change doctors and I’m currently struggling I can totally understand how this practice misses the most vunerable people in society!
Visited September 2024
Springfield House has not yet replied.
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Review titled The worst GP ever!
Rated 1 star out of 5
by Galina - Posted on 28 May 2024
The receptionist rude, thinking she is qualified to decide whats urgent and whats not! No chance to book an appointment for myself, now they wont book for a child too! Giving me an appointment after 1 month! I dont feel well now not in a month time! Also if it has to be urgent to book it i will go to A&E not calling the GP! Ridicilous attitude! They should be there to serve the people and not refusing medical care!
Visited May 2024
Review titled Springfield House
Replied on 30 May 2024
Hi Galina Thank you for your feedback and speaking with me today I am sorry that you felt dissatisfied with our service and pleased the matter is now resolved Susan Complaints Manager
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Review titled Disgusting and Unsafe Practice
Rated 1 star out of 5
by Anonymous - Posted on 12 January 2024
The practice has some appalling receptionists who are quick to jump to conclusions. They are unhelpful and have shocking attitudes and then wonder why patients get frustrated with them. Since when has it been ok to speak to patients like something they have stood in? I hope I never have the misfortune of having to speak to these individuals again. As for the GPS, well they must’ve been to the same place as the receptionists to learn how to speak to people! A tip for people working here: Speak to people how you would like to be spoken to!
Visited January 2024
Review titled Springfield House
Replied on 15 January 2024
Dear Patient, thank you for taking the time to submit your feedback. If I could ask you to contact the practice to discuss your concerns further on 0161 667 2480 and ask to speak to the Complaints Manager