Springfield Medical Centre
110 Union Road, London, Greater London, SW8 2SHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fast Service
Rated 4 stars out of 5
by LiRoy - Posted on 24 July 2024
In my very own experience, It was pleasant not to wait long for an appointment, I have a non-urgent health issue and emailed them about it. The morning I was advised to go and set an appointment, I managed to get an appointment the following week which is surprising compared to my previous gp that takes more than 2 weeks to months just to get an appointment. Overall the service and the GP was superb and was accommodating. keep up the good work!
Visited July 2024
Springfield Medical Centre has not yet replied.
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Review titled Really appreciated
Rated 5 stars out of 5
by Lynsey - Posted on 19 July 2024
I came to the surgery reception regarding my medication the lady at the front desk was so helpful and my request was made with excellent communication and care, the lady also politely asked another member of the public who was standing very close to stand back , this action was carful as the receptionist asked first if we were together , I was really impressed with the service and felt glad that there were individuals working at reception because of the different people with disabilities would feel valued too ...
Visited July 2024
Springfield Medical Centre has not yet replied.
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Review titled The best practice in the country
Rated 5 stars out of 5
by Maria C A Ribeiro - Posted on 29 May 2024
I've been registered with this practice for around three years, and everyone is great! From the reception team to the nurses to the doctors. When my mental health deteriorated one of its doctors, D.r;o.h.l.e.t.s., saved my life ensuring I was well and safe. This doctor went an extra mile calling me on a regular basis to make sure I had everything I needed at that point.
Visited April 2024
Springfield Medical Centre has not yet replied.
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Review titled GPs are Fantastic Pity you can never get Through
Rated 2 stars out of 5
by Gary - Posted on 09 April 2024
The GP's are fantastic its just a pity that it takes on average 80+ phone calls to get through and once you do actually get through there are no appointments left with the GP you are trying to book with or any others for that matter. This is not good enough, I understand that it can be busy but not being able to pre-book appointments like we used to do in the not so distant past and being told to call at 8am to try and get through to attempt to get an appointment is just going round and round. I have been trying to get through to attempt to book an appointment since last Thursday, everyday sorry no appointments left once you do get through. Due to my epilepsy i need to speak with my GP Dr L as he knows all my medical history but trying to get a Pre-booked Appointment i would need to wait for a minimum of 2/3 weeks. So yet again the issue's that i am having with my health will have to wait yet another day possibly more. The Practice seriously needs to bring back appointments that can be booked in advance a few days later rather than having to keep calling at 8am to never get through to be told there's no appointments left. The Practice Manager and her Team have to sit down and figure something out and rectify these issues as it's not just myself that clearly has this issue with trying to get an appointment.
Visited April 2024
Springfield Medical Centre has not yet replied.
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Review titled Hung up on
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
I was hung up on three times today, first two trying to book an appointment and then when I called to ask for an email or number to call to.
Visited May 2023
Review titled Springfield Medical Centre
Replied on 12 May 2023
Dear Anonymous, I am very sorry to hear about your experience and I would like to look into this further for you. Please can you call the surgery today and ask for the Service Manager or send an email to the surgery email with an appropriate time to contact you. Please be ensured that we take this complaint seriously and I will investigate this for you. Best wishes - Service Manager
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Review titled Quick response
Rated 4 stars out of 5
by Zubia - Posted on 01 February 2023
I filled the online appointment form and received a phone call from the doctor within 10 minutes.. Pleased with the quick response and appointment was smooth and reliable. Keep up the good work.
Visited February 2023
Review titled Springfield Medical Centre
Replied on 12 May 2023
Dear Zubia, thank you for taking the time to leave a positive review we are glad that the service you received was effective and efficient for you. Best Wishes Springfield Medical Centre
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Review titled Not great
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
Had hip pain for long time ,in November my hip pain was so bad made difficult to walk , stand sleep went to gp to be seen she just said its your sciatica do exercises and take the painkillers , got so fed up with the treatment received that she was not believing how painfull was for me ended up paying a private MRI to find that had a tear , that was causing the unbearable pain,
Visited November 2022
Review titled Springfield Medical Centre
Replied on 12 May 2023
Dear Anonymous, I am very sad to hear that you have had a bad experience and it sounds like you have had a lot to deal with. Please can you contact the surgery and ask for the Service Manager so that she can look into the treatment you did receive from us. Best Wishes Springfield Medical Centre