Springfield Road Health Centre
Springfield Road, Leicester, LE2 3BBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Daily Morning Doctor is Excellent
Rated 4 stars out of 5
by Anonymous - Posted on 13 December 2024
I accompanied my elderly mother to an appointment today. She ended up seeing Dr P. Our experience with him was excellent. We received a warm welcome on arrival. Throughout the appointment he was friendly, caring and professional. He explained things in 'laymans' terms. He was informative and talked with us both whilst managing to make it clear that my mum's understanding of what was happening and the impact of the prescribed medication needed to be clearly understood by her. She was the primary focus. I am not from the area my mother lives in but I would love for Dr P to be my family GP. He was an excellent role model for the NHS. Our NHS may well be broken, but thankfully we still manage to keep individuals like him.
Visited December 2024
Springfield Road Health Centre has not yet replied.
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Review titled Appalling experience
Rated 1 star out of 5
by Sam - Posted on 20 June 2024
Was refused a face to face 6-week post partum checkup following emergency c section. Only offered phone. GP couldn't wait to hang up, didn't do a thorough review and did not take my concerns about scar healing seriously and told me to call back if I was still concerned in 6 weeks. Called back every morning the following week as still concerned and no appointments ever available. Called 111 who got me an emergency appointment elsewhere and confirmed it was infected. This could have been avoided had they offered me a face to face as requested in the first place! To top it off I've just seen my records online when trying to find my NHS number and it's been recorded that I said everything was healing fine! Absolutely Outrageous! They also forgot to send me baby vaccination appointments after telling me it was automatically done and then tried to say it was somehow my fault that going to another surgery miles away was difficult for me. Changing GP surgeries
Visited June 2024
Review titled Springfield Road Health Centre
Replied on 27 June 2024
Dear Sam, Thank you for taking the time to share your experience. I am very sorry to hear about the difficulties you encountered with your postpartum care following your emergency C-section. This must have been a deeply concerning and distressing situation for you. I would like to invite you to escalate your feedback to the practice for a thorough investigation. We take all patient concerns extremely seriously and are committed to addressing any systemic failures or lapses in care. In the meantime, I hope you are now receiving the support and follow-up care you need. If there is anything further, we can do to assist you, please do not hesitate to reach out. We value your feedback and appreciate you taking the time to share your experience. Sincerely, Sarah, Patient Engagement Officer Willows Health.
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Review titled Good experience recently
Rated 4 stars out of 5
by John Walworth - Posted on 18 March 2024
Telephone appointment made on line. GP rang on time. Good discussion and and agreed a helpful way forward. Overall efficient and positive service
Visited March 2024
Review titled Springfield Road Health Centre
Replied on 21 March 2024
Dear John Walworth, Thank you for taking the time to share your recent experience with us. We are delighted to hear that you had a positive and efficient telephone appointment with our GP. Your feedback is greatly appreciated and will be shared with our team. We are committed to providing excellent care and service to all our patients, and we are pleased that we could assist you in a helpful way. If you have any further feedback or suggestions for us, please do not hesitate to get in touch. We look forward to welcoming you back into practice again in the future. Best wishes, Sarah, Patient Engagement Officer Willows Health