Springfield Surgery
Springfield Way, Brackley, Northamptonshire, NN13 6JJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant surgery
Rated 5 stars out of 5
by Kerry tydeman - Posted on 05 July 2024
I received my letter from the NHS for my routine smear. Called the gp practice just before 1pm on a Thursday and was offered an appointment that afternoon I was unable to accept it so was offered the following day at 12:30. Attended, test done and back home before 1pm. The surgery always go above and beyond and I have been a patient for roughly 14 years. Every time is such a brilliant experience, reception team amazing, nurses amazing and the GPs. Keep doing the amazing work you do! Thank you
Visited July 2024
Review titled Springfield Surgery
Replied on 11 July 2024
Dear Kerry, Thank you for taking the time to give your feedback. It is wonderful to hear that you continue to be happy with the service we are providing after 14 years. Thank you for your lovely comments, which I will be delighted to forward on to the whole team via our weekly bulletin! Kind regards, Hayley Willingham- Practice Manager
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Review titled Exceptional practice
Rated 5 stars out of 5
by Nenad - Posted on 21 June 2024
Most reviews of GP practices speak of receptionists - the one in this surgery is a delight to interact with, helpful, knowledgeable, cheerful, goes out of her way to assist. And has a great accent. Highly recommended. As for the doctors I deal with a doctor that is covering for another one that is on the maternity leave - I do hope that they will keep her afterwards, as she is brilliant as a doctor. She follows up with consultants to make sure that no stone is left unturned. It just gives me confidence that I am in good hands.
Visited June 2024
Review titled Springfield Surgery
Replied on 21 June 2024
Dear Nenad, Thank you for taking the time to post your review. It is great to hear that you have had such a positive experience with our Receptionist and our Maternity Cover GP. We feel very fortunate to have such a fantastic team, including our long-term locum. I look forward to passing on you wonderful compliments to them both. Many thanks Hayley Willingham- Practice Manager
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Review titled Medication Review
Rated 5 stars out of 5
by Kathleen Robinson - Posted on 26 June 2024
Firstly I messed up and turned up at the surgery for a phone appointment- the receptionist quickly changed it to face to face - I was seen by the pharmacist who was truly lovely. I felt like she listened, understood and didn’t dismiss me - she amended some medication and made a face to face doctors appointment to discuss other issues that had come up. I didn’t feel rushed at all - if this is the way forwards then I absolutely applaud it - I was skeptical having a medication review with anyone other than a doctor but this absolutely proved to me that others can give an equal service and refer onwards if necessary. Thank you
Visited June 2024
Review titled Springfield Surgery
Replied on 27 June 2024
Dear Kathleen, Thank you so much for taking the time to leave your feedback. I am so pleased to hear you have had such a positive experience and felt listened to, listened to and not rushed. It is great to hear that you feel you felt the pharmacist was able to provide as equally good care to a doctor. We really are fortunate to work alongside great clinicians that are experts in their fields. I will be delighted to pass on your raving review to our wonderful Pharmacist! Thank you again for your comments. Kind regards, Hayley Willingham- Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
I have been a patient for almost 7 years and my family and I have always had a good experience. I was seen today after visiting the practice in person late in the afternoon with an acute eye issue. I was expecting to be asked to make an appointment but I was seen straightaway for which I am very grateful. Thank you to the reception and medical team.
Visited May 2024
Review titled Springfield Surgery
Replied on 03 June 2024
Dear Patient, Thank you for taking the time to comment on your positive experience with the Practice. I am pleased to hear that you have always had a good experience over the last 7 years. I will be sure to pass on your thanks to the team. Kindest regards, Hayley Willingham- Practice Manager
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Review titled Very good attentive service
Rated 5 stars out of 5
by D Marshall - Posted on 06 November 2023
This practice manages its appointments very well. You can usually be seen in a very fair timescale. The doctors , nurses and non-clinical staff are good. The clinicians always explain and discuss issues and treatments fully and carefully. I am very pleased to be a patient.
Visited October 2023
Review titled Springfield Surgery
Replied on 14 November 2023
Dear D Marshall, Thank you so much for taking the time to leave us such a lovely review. It is encouraging to hear that you feel the timescale for appointments is fair and that you feel the care you receive is good. I look forward to feeding this back to the team! Best wishes Hayley Willingham- Practice Manager
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Review titled Amazing nurse
Rated 5 stars out of 5
by Anonymous - Posted on 04 September 2023
Me and my partner were extremely impressed with the service that was provided by the nurse performing the smear test. She was very welcoming and made the situation feel calm and supportive. This was thoroughly appreciated and we thank her for this tremendously. I hope she is aware of the fantastic job she is doing. Thank you!
Visited September 2023
Review titled Springfield Surgery
Replied on 27 October 2023
Dear patient, Thank you for such lovely comments in reference to a member of our nursing team. We are so pleased you found her calm and supportive. Thank you so much for taking the time to tell us what a fantastic job she did!
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Review titled Amazing service
Rated 5 stars out of 5
by Marie Whittern-locke - Posted on 10 August 2023
I phoned yesterday in a panic about some severe side-effects from the medication I had recently started. The lovely lady on reception took me very seriously and passed me into the phone called triage system. I didn’t expect a phone call for many hours as she did explain that the surgery was very busy but within 15 minutes, I had a doctor phoning me, I am so incredibly pleased and grateful for their support, their empathy and their speed…. I was having a very bad day with my medical issue , the understanding and kindness of the receptionist and the advice from the doctor who helped me with my medication was absolutely outstanding… thank you as always Springfield surgery… your always there when I need you
Visited August 2023
Review titled Springfield Surgery
Replied on 27 October 2023
Dear Marie, Thank you for your lovely comments. It is great to hear that we were able to help so efficiently and that you were treated with such kindness from our receptionist. We are delighted to hear that you found the advice from the GP outstanding too! We hope that we can continue to deliver such amazing service!
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Review titled Fantastic service as always
Rated 5 stars out of 5
by Anonymous - Posted on 01 July 2023
I called Friday morning as had a cough for over 3 weeks, I had visited in mid June but it was still lingering around. I received a call back from a GP within an hour or so, I was working and offered an appointment for Saturday morning! Visited, I was listened to prescribed antibiotics and has my prescription by 12. Springfield staff reception, nurses and drs always go above and beyond. Highly recommend them to everyone. Thank you again!
Visited July 2023
Review titled Springfield Surgery
Replied on 27 October 2023
Dear patient, It is so lovely to hear that you feel our team goes above and beyond and that you would highly recommend us. Thank you for taking the time to let us know of your positive experience.
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Review titled Wonderful Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 25 May 2023
Contacted surgery today with regard to ordering current HRT medication that required my GP’s authorisation. Lovely, polite and helpful receptionist advised to message her via Patient Access, which I did, and received a telephone call the same afternoon, where my GP was as supportive as ever. Both my son and I have received fantastic healthcare since moving to this surgery two years ago. Thank you, all at Springfield Surgery.
Visited May 2023
Review titled Springfield Surgery
Replied on 27 October 2023
Dear patient, Thank you for taking the time to leave such lovely comments. It is wonderful to hear that the receptionist was lovely, polite and helpful and that she was able to direct you appropriately to get the support you needed from your GP.
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Review titled Thank You
Rated 5 stars out of 5
by Frances Ridding - Posted on 13 April 2023
Excellent service following a fall at home causing a deep cut which was bleeding profusely Was seen immediately by a practice nurse and by a doctor without of course an appointment Thank you to the team
Visited April 2023
Review titled Springfield Surgery
Replied on 27 October 2023
Dear Frances, Thank you for taking the time to highlight the excellent service you received. It is great to hear that you received the help you needed so efficiently.