Springhead Health
Fleet Health Campus, Vale Road, Northfleet, Gravesend, DA11 8BZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Possibly the worst practice in Kent
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2023
Extremely difficult to get appointments over the phone. I have used eConsult and if you are work when they call or in the bathroom and miss the call they don't try again and just cancel the whole process and you have to start again. You have to wait days or weeks for a telephone call from a gp when using econsult. They often can't diagnose over the phone and you have to book another appointment to see the gp face to face, leaving you in pain for weeks. If you say your symptoms are even mildly problematic in the eConsult they direct you to a&e. After finally being able to get through on the phone and getting an appointment I was 12 minutes late to an appointment due to traffic from an accident and the appointment was cancelled. Usually you would be waiting at least 20 minutes as the GPs are always running late, but if your late even once for circumstances outside of your control they cancel your appointment.
Visited October 2023
Springhead Health has not yet replied.
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Review titled Really good experience
Rated 5 stars out of 5
by Terry - Posted on 07 November 2023
I agree with some of the positive reviews. Service used to be really bad, but in the last year major changes for the better. Appointments easier, not perfect but everyone knows there is extreme pressure on the NHS. Doctor even phoned to check my cancer treatment with the hospital was going ok. In this day and age this is a good practice.
Visited October 2023
Review titled Springhead Health
Replied on 10 November 2023
Dear Terry, Thank you for your feedback. I am really pleased to hear you have had a positive experience with the practice. I will share this feedback with the surgery team. Thank you again for taking the time to share your experience. Kate, Patient Engagement Lead.
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Review titled Impossible to see a dr - pointless place
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2023
Can’t get through on the phone. Go in person, get turned away! What a wonderful service. What are you meant to do??????
Visited October 2023
Review titled Springhead Health
Replied on 23 October 2023
Dear Patient, Thank you for your feedback. I am sorry to hear you were unable to arrange an appointment. I am happy to discuss further and assist where I can, please contact me directly on - feedback.springhead@nhs.net. Thank you, Kate, Patient Engagement Lead.
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Review titled What an improvement
Rated 5 stars out of 5
by David Platt - Posted on 28 August 2023
I was unhappy with being unable to make appointments or get advice from this practice but, recently, the practice has gone from strength to strength; the staff are friendlier, appointments are easier to create and doctors are more ready to return calls and appease concerns. Excellent effort, keep it up.
Visited August 2023
Review titled Springhead Health
Replied on 29 August 2023
Dear Mr Platt, Thank you for taking the time to leave your positive review. I am pleased that you have seen an improvement in the service we provide. I have shared your comment with the entire team. Thank you. Kate, Patient Engagement Lead.
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Review titled Very helpful
Rated 3 stars out of 5
by Anonymous - Posted on 05 July 2023
I had an urgent letter I needed for my Son, I spoke with the helpful receptionist who put me down for a call back, the doctor called 10 minutes later, within 30 minutes my letter had been typed up and ready for collection. Amazing service. Thank you.
Visited July 2023
Review titled Springhead Health
Replied on 07 July 2023
Dear Patient, Thank you for taking the time to leave your feedback. I am pleased to see you received great service when you had an urgent matter to resolve. I will share this positive feedback with our team. Thank you. Kate - Patient Engagement Lead
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Review titled this gp surgery has improved massively
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
gone are the old days of no appointments this surgery has made massive improvements over the last year or so staff are friendly and helpful keep up the good work! and most of all thankyou
Visited July 2023
Review titled Springhead Health
Replied on 13 July 2023
Dear Patient, Thank you for taking the time to leave a review. It is good to hear the improved measures implemented by the surgery are starting to show and impact our patients in a positive way. I will share this review with the entire team. Thank you. Kate, Patient Engagement Lead
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Review titled Improved practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2023
Many months ago I gave a bad review of this practice but in my experience it seems to have improved dramatically. Being able to get an appointment to come in on the morning I made it on two occasions over the last fortnight has been a pleasant surprise. The callback idea was never workable this approach definitely is.
Visited July 2023
Review titled Springhead Health
Replied on 05 July 2023
Dear Patient, Thank you for taking the time to leave your feedback. I am pleased to hear that you have seen an improvement in the service you have received. We accept we have areas that require improvement but we have a dedicated team who are working hard to make those important changes. It's really good to hear that the changes are being noticed and have a positive impact on our patients. Thanks again. Kate, Patient Engagement Lead
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Review titled A great improvement
Rated 4 stars out of 5
by Anonymous - Posted on 27 July 2023
I went today to have a blood test, while I was there I booked an injection and blood test for my husband, each member of staff I encountered was friendly and helpful. A definite improvement today.
Visited July 2023
Review titled Springhead Health
Replied on 31 July 2023
Dear Patient, Thank you for taking the time to share your positive feedback. I am really happy to hear you have seen an improvement in the services we are providing. I will share this with the entire team. Thank you again. Kate, Patient Engagement Lead
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Review titled Excellent vaccination service
Rated 4 stars out of 5
by Chrissie Pountain - Posted on 14 June 2023
Just wanted to praise your two nurses who gave us pneumonia and shingles injections. They were both relaxed and professional which made the visit quite enjoyable, feeling we were being well looked after in a friendly atmosphere. We were also advised that a new scheme is being set up to invite patients for Covid boosters when they become eligible so we hope this works well for your lovely nurses and ourselves.
Visited June 2023
Review titled Springhead Health
Replied on 15 June 2023
Dear Chrissie, Thank you for taking the time to share your positive experience. I am glad to hear our nurses made your visit an enjoyable one. I have passed this lovely feedback to them directly. Thank you again for taking the time to leave your review. Kate, Patient Engagement Lead
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Review titled Excellent staff
Rated 5 stars out of 5
by Mary-Rose Ellis - Posted on 10 May 2023
I have had reason for frequent visits to the surgery in recent months. I have nothing but praise for all the staff from the nurses, doctors and also receptionists. I have needed quite a lot of assistance and treatment and at all times have been treated with courtesy, care and respect and made to feel like nothing was too much trouble and I was not being a nuisance so a massive thanks to all
Visited May 2023
Review titled Springhead Health
Replied on 11 May 2023
Dear Mary-Rose, Thank you for taking the time to leave your positive feedback. It's great to hear you have had a good experience each time you have had to visit the surgery. I have shared with your comments with the team. Kate - Patient Engagement Lead