Springwood Surgery
Rectory Lane, Guisborough, Cleveland, TS14 7DJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful doctors
Rated 4 stars out of 5
by Anonymous - Posted on 06 November 2024
After filling in an online consultation, a GP rang me within an hour and took the time to listen to my concerns and prescribed medication. The service was quick and efficient and.
Visited October 2024
Springwood Surgery has not yet replied.
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Review titled Receptionist
Rated 1 star out of 5
by Mrs Dowson - Posted on 15 August 2024
I attended your surgery today with an elderly patient I needed to make another Drs appointment I stood for approximately 15mins and not once did the receptionist acknowledge my presence as she was engrossed in a phone call which I understand happens I waited and to the disgust of the other patients waiting in the waiting room who couldn't believe that she completely ignored me I left I think this needs addressing as manners and a polite smile or I won't be long goes along way
Visited August 2024
Springwood Surgery has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Bethan Wallace - Posted on 14 May 2024
I have never had such a hard time actually getting hold of a doctor's surgery in my life. I've been registered with this doctors for months now and still have never managed to actually speak to someone on the phone. I have physically been in the practice when registering, and can see that the receptionists are not busy, and certainly are not on the phone, so being in one queue before even getting to choose which option (medical professional, prescription, appointment) I even want is truly baffling to me. I would never recommend this practice to anyone - register all you want, but you'll never actually see anyone, they don't want to speak to you. All I'm trying to do is speak to someone to arrange an appointment, it would be a minute at most on the phone - if they ever picked up.
Visited May 2024
Springwood Surgery has not yet replied.
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Review titled Difficult to get an appointment but staff are good
Rated 3 stars out of 5
by Anonymous - Posted on 02 December 2024
It is very difficult to get an appointment, especially if you work full time as having to ring at 8am when you're commuting just isn't possible. Also, after the automated message finishes and you're to 'hold for an available advisor' you're just cut off-every time. I actually went in on my way to work but was told the appointments had gone, although when I was asked why I wanted an appointment I was given one the same day (due to the nature of my issue). When I saw the gp I was very happy with the service. 8 months later and I'm trying to make an appointment but again my call is cut off after the automated message each time. Disappointing this issue has not been resolved and worrying that I now won't be seen when another health professional has advised me to see a gp ASAP.
Visited March 2024
Springwood Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Louise Richards - Posted on 09 February 2023
Really lovely staff who are kind and compassionate. The doctors, nurses, and receptionists I have spoken to have been compassionate and have dealt with all my queries with respect and kindness. I really appreciate all the help, advice, and care they have given me.
Visited February 2023
Springwood Surgery has not yet replied.