St Albans Medical Centre
Hucknall Lane, Nottingham, Nottinghamshire, NG6 8AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocking
Rated 1 star out of 5
by Paul Matthews - Posted on 17 December 2024
Can't get an appointment to see a doctor, phone 8 o'clock in morning, phoned at 8 o'clock to be put in a queue of 30 plus, l just rang off, Then to top it off had 2 text messages to have flu jab at pharmacy, Went in the other day and was told they had run low , only doing 65s and over, l give up time to try and find another doctor's because I may as well not have one with these??
Visited December 2024
St Albans Medical Centre has not yet replied.
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Review titled bad practice and getting worse
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2024
This practice is a waste of time trying to get to see a doctor is like trying to find a needle in a haystack. Phoning the surgery at 08;00 in the morning number 3 in queue and waiting 30mins was told no doctor appointments left for today but I can arrange someone to phone you. That’s no good when you want to see the doctor face to face problems. Please don’t join this practice it got to many people on their books. Their website is way out of date the doctors still on the list who left in may and manager who Who ever read this please update your website it’s very confusing.
Visited November 2024
St Albans Medical Centre has not yet replied.
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Review titled Very helpful practice
Rated 5 stars out of 5
by Mar - Posted on 30 September 2024
Writing on behalf of my mother who was ill All dealings with receptionist were handled professionally . From the first call they were helpful polite and reassuring thank you
Visited September 2024
St Albans Medical Centre has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by rebecca - Posted on 11 July 2024
Rang the practice at 8am this morning for an emergency appointment for my son I was caller number 1 and the call was answered within 10 minutes for me to be told that all doctors are working from home. This is extremely frustrating as he needs to be seen face to face and I'm not sure how a GP can diagnose over the phone.
Visited July 2024
Review titled St Albans Medical Centre
Replied on 11 July 2024
Dear Rebecca, Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at nnicb-nn.c84004@nhs.net Thank you, Luke Practice Manager
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Review titled Prescription.
Rated 1 star out of 5
by Paul Matthews - Posted on 17 May 2024
This practice leaves me lost for words, well one's you can put in a review, Wednesday 15/5/2024 went in pharmacy to enquire about my repeat prescription to be told hasn't been signed off by the doctor, go into doctors reception, she told me to come back Friday it would be ready, went in Friday about 1 o'clock to be told by the pharmacy it still hadn't been signed off , so back into doctors reception to be told come back at 4 o'clock it will ready, do you need me to tell you what happened at 4 o'clock?? I went still no prescription l said this is a joke and walked out. Shocking practice.
Visited May 2024
Review titled St Albans Medical Centre
Replied on 03 June 2024
Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at nnicb-nn.c84004@nhs.net Thank you, Luke Practice Manager
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Review titled Very poor practice
Rated 1 star out of 5
by John Edwards - Posted on 17 May 2024
I’ve been trying to get an appointment for 3weeks without success,the reason for the appointment was for a review 1 of my medication which runs out Monday 20/05/24. Phoned practice yesterday 16/05/24 and explained the situation that I would not have any medication left next week. The receptionist replied there was nothing she could do but offer me an appointment with the doctor on Tuesday 04/06/24 which is over 2weeks away so I will be without medication for 2 weeks. Does the practice manager realise that this could cause a problem with my health and life. Has this practice taken on to many new patients or is it that they haven’t enough Doctors and nurses.
Visited May 2024
Review titled St Albans Medical Centre
Replied on 03 June 2024
Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at nnicb-nn.c84004@nhs.net Thank you, Luke Practice Manager
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Review titled Terrible experience and service
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2024
After plucking up the courage to book my smear test, my initial appointment was 45 minutes later than scheduled - I was left waiting with no update or apology. Weeks later, I have not been informed of test results and have been referred to and contacted by hospital without knowing why. On asking to speak to a medical professional about my results, I have been told they are too busy and I need to book an appointment! There was zero empathy on display from the staff and they should not have referred me without informing me of the results. This is terrible practice and has caused a lot of anxiety.
Visited April 2024
Review titled St Albans Medical Centre
Replied on 03 June 2024
Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at nnicb-nn.c84004@nhs.net Thank you, Luke Practice Manager
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Review titled Mr Mystified aged 70 had open heart surgery triple bypass new valve
Rated 3 stars out of 5
by Anonymous - Posted on 12 March 2024
Would it be possible for someone to explain why every time I try to make an appointment I'm told 3, weeks even when it has been requested by my doctor via text which I would assume would be quite urgent, after trying to make contact with my surgery and being left waiting on the phone for someone to answer for 40 minuets I decided to call in at the surgery, there was a young lady in front of me who was given a application form to join the surgery my question is why are you taking on new patients when you can't offer a reasonable service to your existing ones, please note I am more than happy with my doctor it's getting to see him that's the problem. If the above was a one off I would not be writing this review over the years it's got worse I would like to suggest either set on more staff or stop taking on new patients if you can't cope someone needs to get a grip of the situation before some poor soul dies yes it could happen and your supposed to be the first port of call.
Visited March 2024
Review titled St Albans Medical Centre
Replied on 23 April 2024
Dear Patient, Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at nnicb-nn.c84004@nhs.net Thank you, Luke Practice Manager
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2024
I registered with this surgery when I moved into the area. Can’t comment too much on Dr’s as didn’t have too much contact with them. However, obtaining results proved to be a mission impossible. You get through and are literally hanged up on. You call again and they just let the phone endlessly ring. No answer. And no not one off. Same thing keeps repeating. Appalling service. Will be changing asap.
Visited January 2024
Review titled St Albans Medical Centre
Replied on 23 April 2024
Dear Patient, Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at nnicb-nn.c84004@nhs.net Thank you, Luke Practice Manager
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Review titled Waiting
Rated 1 star out of 5
by Paul - Posted on 21 December 2023
After being on hold for 45 minutes then to be cut off, so I called again and drove there still on hold to find the receptionists sat talking amongst themselves.
Visited December 2023
Review titled St Albans Medical Centre
Replied on 23 April 2024
Dear Paul, Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at nnicb-nn.c84004@nhs.net Thank you, Luke Practice Manager